Newsroom

TELUS International announced the appointment of Jose-Luis Garcia as the company’s Chief Operating Officer (COO).

360 Magazine highlights a TELUS International survey on consumer concerns towards bias in generative AI algorithms. The article also quotes Siobhan Hanna, managing director, AI Data Solutions, who notes that generative AI brings forth a new realm of possibilities for brands to enhance the experiences they deliver to their customers, but to ensure its success, it has to respond accurately and be free of harmful content.

A TELUS International survey on consumer sentiments towards bias in generative AI algorithms is highlighted. Siobhan Hanna, Managing Director, AI Data Solutions, was quoted stating how it's crucial that companies proactively address biased data and reckless algorithms from the start to avoid severe consequences and inaccurate outcomes.

A TELUS International survey on algospeak was highlighted. The 2022 survey found that 51% of American consumers have seen algospeak online - on social media platforms or in forums.

A recent survey from TELUS International reveals customer concerns regarding bias in AI algorithms and perceived lack of transparency in the utilization of generative AI.

Brian Hannon, global head, customer experience innovation & technology, shares best practices on how businesses can present their company as a trusted partner that the client can envision as an extension of their team.

Marilyn Tyfting, CCO, is quoted discussing how shifting to a corporate lattice approach, rather than a traditional corporate ladder, can help redefine what it means to achieve career growth.

TELUS International has established operations in South Africa and Morocco

TELUS International announced it has established operations in South Africa and Morocco. TELUS International now operates in 32 countries located across five continents around the world.

“In the first quarter of 2023, our global team delivered solid performance for TELUS International against the persistent backdrop of numerous macroeconomic challenges, geopolitical uncertainties and historic demand softness. Despite these challenges, our team executed very well in the quarter, with our near-term focus on operating the business with the utmost efficiency, while remaining agile to meet our clients’ increased demand through the balance of the year,” said Jeff Puritt, President and CEO of TELUS International.

Bylined article from Albert about the corporate ladder vs. corporate lattice, and why companies hoping to recruit and retain top talent must continue to adjust their career development strategies accordingly.

Maria Pardee, CCO, is quoted discussing bias in AI. She notes that one obstacle that brands can face in implementing customer service chatbots is mitigating bias within these AI-based tools, and suggests that the best way to mitigate bias in AI is to use a trusted, diverse training data set to ensure many diverse views and perspectives are incorporated and represented in the design and deployment of algorithms and the data that feeds them.