Mobile Syrup: Telus International’s acquisition of WillowTree will mean digital changes for telecom customers
In an interview with Mobile Syrup, Jeff Puritt, president and CEO, and Tobias Dengel, president of WillowTree, a TELUS International Company, discussed the acquisition and highlighted that the combination of the two companies “is like peanut butter and jelly.”
Coinspeaker: Fate of Metaverses: Will They Survive beyond 2024?
TELUS International survey data on consumers' sentiments towards trust and safety in the metaverse is highlighted. Michael Ringman, CIO, is quoted stating that the advent and adoption of new technologies and platforms brings opportunities for attackers to exploit new and often more sophisticated forms of identity theft
Dash Network: New Research from Execs In The Know, Braze, Clootrack, TELUS International, and PwC
A TELUS International survey on customers concerns about the safety and security of their personal data in the Metaverse was highlighted. The article notes that according to the survey, the majority of respondents (60%) said privacy and data security concerns were the reasons accounting for their discomfort with completing various tasks in the metaverse.
Forbes: Ethical Business Practices Attracting Multi-Generational Audiences
Albert Galarza, global vice president of HR, was quoted stating that as Gen-Z continues to make up an increasing percentage of the workforce, employers must learn to incorporate their preferences in order to effectively attract, engage and retain top talent within this generation.
NYSE Floor Talk: TELUS International has added 25K team members and grown revenues to $2.5 billion since its 2021 IPO
Jeff Puritt, President and CEO, joins NYSE Floor Talk host Judy Shaw to discuss the company's growth since its IPO in 2021 and technology trends, such as generative AI and the metaverse.
Survey: Consumers Concerned About How Brands Will Keep Their Data Secure in the Metaverse
A TELUS International survey found that while consumers are ready to meet brands in the metaverse, the majority believe brands aren’t ready to protect their identities and personal data in the space.
Forbes: CX and the value of human-centered design
Brian Hannon, Global Head, Customer Experience Innovation - Technology, shares that the best way to develop a CX that feels as if it was built by and for human users is by prioritizing humans every step of the way—both customer-facing and behind the scenes.
Dash Network: Surprise: Enterprise Execs Plan to Increase Digital CX Investments This Year
A recent TELUS International survey found that enterprise executives globally will be spending more on digital CX in 2023 compared to 2022. Michael Ringman, CIO, shares the importance of digital transformation, especially when it comes to winning new customers and driving loyalty through differentiated customer experience.
Ryan Strategic Advisory: TELUS International on a CX Tear
In an interview with Jeff Puritt, president and CEO, Ryan Strategic Advisory highlights TELUS International's recent Q4 2022 earnings results and recent acquisitions which the firm notes has attributed to the company becoming "one of the most-watched CX firms in recent years."