Mobile Syrup: Telus International’s acquisition of WillowTree will mean digital changes for telecom customers
In an interview with Mobile Syrup, Jeff Puritt, president and CEO, and Tobias Dengel, president of WillowTree, a TELUS International Company, discussed the acquisition and highlighted that the combination of the two companies “is like peanut butter and jelly.”
360 Magazine: 43% say AI bias has served up the wrong content in customer experiences
360 Magazine highlights a TELUS International survey on consumer concerns towards bias in generative AI algorithms. The article also quotes Siobhan Hanna, managing director, AI Data Solutions, who notes that generative AI brings forth a new realm of possibilities for brands to enhance the experiences they deliver to their customers, but to ensure its success, it has to respond accurately and be free of harmful content.
CX Scoop: Data Shows How Bias and Lack of Transparency Around Generative AI Impacts CX
A TELUS International survey on consumer sentiments towards bias in generative AI algorithms is highlighted. Siobhan Hanna, Managing Director, AI Data Solutions, was quoted stating how it's crucial that companies proactively address biased data and reckless algorithms from the start to avoid severe consequences and inaccurate outcomes.
Daily Sales Tips Podcast: Selling a Service? Present Your Company as a Trusted Partner – Brian Hannon
Brian Hannon, global head, customer experience innovation & technology, shares best practices on how businesses can present their company as a trusted partner that the client can envision as an extension of their team.
TELUS International reports first quarter 2023 results, delivering solid performance in revenue and profitability; reiterates full-year outlook
“In the first quarter of 2023, our global team delivered solid performance for TELUS International against the persistent backdrop of numerous macroeconomic challenges, geopolitical uncertainties and historic demand softness. Despite these challenges, our team executed very well in the quarter, with our near-term focus on operating the business with the utmost efficiency, while remaining agile to meet our clients’ increased demand through the balance of the year,” said Jeff Puritt, President and CEO of TELUS International.
Forbes: Corporate Ladder Or Corporate Lattice: Rethinking Career Growth And Development
Bylined article from Albert about the corporate ladder vs. corporate lattice, and why companies hoping to recruit and retain top talent must continue to adjust their career development strategies accordingly.
CMSWire: What Defines World-Class Customer Service Now and How to Get There
Maria Pardee, CCO, is quoted discussing bias in AI. She notes that one obstacle that brands can face in implementing customer service chatbots is mitigating bias within these AI-based tools, and suggests that the best way to mitigate bias in AI is to use a trusted, diverse training data set to ensure many diverse views and perspectives are incorporated and represented in the design and deployment of algorithms and the data that feeds them.