Newsroom

TELUS International today announced the official opening of its latest site in Casablanca, Morocco. The newly constructed, state-of-the-art facility is part of the company's recent expansion into Africa and combines cutting-edge technology with an environmentally-friendly ethos.

Michael Ringman, CIO, shares his thoughts on the key strategic priorities he is focusing on for 2024.

A recent survey from TELUS International uncovers that nearly two-thirds (60%) of consumers are not aware that some media companies have restricted access to its information and data, including articles and general site content, in the training of generative AI models.

Brian Hannon, Global Head Customer Experience Innovation - Technology, is quoted discussing how companies can elevate their brand awareness and perception with consumers.

TELUS International and Five9 today announced the launch of the TELUS International Contact Center as a Service (CCaaS), a cloud-based platform that offers mid- and large-sized organizations intelligent routing capabilities, AI-driven insights, and advanced omnichannel support for fast and efficient resolutions.

Michael Ringman, CIO, shares insight on why brands should invest in and nurture agility and resilience from an employee and organizational standpoint to remain competitive amid constant change.

TELUS International today announced it has partnered with Five9, the Intelligent CX Platform provider to launch the next evolution of its Contact Center as a Service (CCaaS) application platform.

TELUS International reports third quarter 2023 results, demonstrating steady revenue growth, improved profitability versus prior quarter, and reaffirms full-year outlook for 2023

Discover how intelligent automation is transforming the world of work by enabling companies to automate complex, end-to-end enterprise processes to drive business transformation.

TELUS International announced the launch of Fuel iX, the company’s enhanced solution backed by the power of generative AI (GenAI) to deliver end-to-end CX innovation and AI-fueled intelligent experiences (iX).

With the rapid adoption of AI, it is imperative that companies regularly evaluate their technologies and processes to ensure they are ethically and responsibly collecting, training, and testing data. Discover why humans play a critical role in ensuring good data.

Albert Galarza, Global Vice President of Human Resources, discusses his career and shares insight on how TELUS International is utilizing new technologies like AI to empower team members and propel business operations.