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Our Technology Partners

Differentiating your business requires the right partners to support innovation. We establish strategic partnerships and work with leading global technology companies. This ensures that we always offer the best tools and tech options to accelerate your digital and customer experience transformation. Below are just a few of our select technology partners.

Rapidly build enterprise apps and workflows

Appian provides a low-code development platform that accelerates the creation of high-impact business applications. TELUS International is a registered professional services partner of Appian and uses Appian’s low-code/no-code automation framework to build a variety of applications and automate workflows with scalable architecture and quicker turnaround times.

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Accelerate the adoption of automation solutions in the cloud

As a Pinnacle Platinum Partner and Managed Services Provider of Automation Anywhere, TELUS International is enabling the end-to-end development and delivery of RPA solutions on Google Cloud to improve business tasks with more speed, accuracy and efficiency.

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RPA automation for a digital workforce

Blue Prism’s vision is “A Digital Workforce for Every Enterprise.” The company’s purpose is to unleash the collaborative potential of humans so every enterprise can exceed business goals and drive meaningful growth. Available on-premises, in the cloud, hybrid, or as an integrated SaaS solution, Blue Prism’s Digital Workforce automates end-to-end processes that drive digital transformation. As an alliance and reseller partner, TELUS International can consult, define and deploy your RPA Blue Prism solution.

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Protect, secure and derive more value from your data

TELUS International Data Guardian protects your data from accidental deletions, outages, cyber breaches and advanced ransomware attacks. Delivered as a Backup as a Service (BaaS), the solution is powered by Cohesity DataProtect and is designed to improve your data security posture and simplify backup and recovery operations. Cohesity empowers organizations to get more value from data through a catalog of data management services including archival, disaster recovery, file and object services.

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The data meeting place: Global data center services and colocation

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

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Maximize the value of your knowledgebase with all the necessary building blocks for modern knowledge management

eGain offers cloud-based software that helps clients provide seamless customer experiences across various channels such as social media, mobile, web and contact centers. Their software is highly rated and enables clients to deliver personalized and connected customer journeys. TELUS International has partnered with eGain to provide a comprehensive knowledge management solution that enhances customer service and empowers employees such as agents, knowledge authors and operations managers to deliver accurate answers and personalized guidance in the flow of work.

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Scale your contact center with the cloud

TELUS International has achieved Gold Partner Status (the highest partner tier) with Five9 — an industry-leading provider of cloud contact center solutions. The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, workforce engagement management and AI to enable businesses to deliver stand-out CX, increase agent productivity and deliver tangible business results.

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Modernize and secure your on‑premises and cloud technologies

For more than 30 years, GlassHouse Systems has been delivering transformative digital and security technologies that power the most innovative companies. The team addresses the entire breadth of your business needs, from strategy and design to managing secure operations on-premises and in the cloud. To do this, GlassHouse Systems draws on its deep in-house expertise and strategic partnerships to deliver creative technical deployments that help chart new strategies for clients' growing digital resiliency needs.

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Optimize solutions in the cloud

As a certified Google Cloud partner, we are your go-to resource for cloud consulting, migration, deployment, management and support. Whether you are looking to iterate or launch a full cloud transformation initiative, we provide the people, process and tech for innovation and growth.

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Virtualize your desktop environments for better continuity

itopia is our Desktop as a Service (DaaS) cloud application partner that enables the creation and orchestration of virtual desktop infrastructures (VDI) to deliver Windows environments to both centralized and remote workforces. itopia enables the isolation of the desktop environment and associated application software from the hardware device that is used to access it, ensuring data security and business continuity with all sensitive data stored solely in Google Cloud.

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Manage hybrid clouds and modernize apps

Morpheus Data is a leading provider of cloud management and orchestration solutions. Their platform enables organizations to streamline cloud operations, optimize resource utilization and accelerate digital transformation. TELUS International has partnered with Morpheus to deliver cutting-edge digital services and elevate hybrid cloud platform operations for businesses worldwide. This partnership signifies a significant leap forward in our commitment to delivering unparalleled digital experiences and revolutionizing hybrid cloud platform operations for our clients.

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Optimize your app or solutions strategy

TELUS International is a Registered Consulting Partner in the Salesforce Partner Community. We can help you plan your app or solution strategy, develop Salesforce expertise, create a go-to-market strategy, generate customer demand, and support your ongoing success as part of the thriving Salesforce ecosystem. Let us help take your Salesforce capabilities further.

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Transform your business with digital IT workflows

ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. ServiceNow is making the world of work, work better for people. ServiceNow's cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for enterprise customers worldwide. TELUS International is a ServiceNow Sales, Services and Technology Partner providing solution resell, professional services and application development to key clients in the market.

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Reimagine the global customer experience

TechSee revolutionizes global CX with the first visual engagement solution, powered by computer vision AI and augmented reality. As an alliance and reseller partner, TechSee's expertise deepens our client's service quality with enhanced customer assistance solutions.

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Leverage an all-in-one cloud contact center service

As part of our Cloud Contact Center as Service (CCaaS) application suite, we utilize Thrio's all-in-one contact center platform featuring fast deployment and seamless updates with an infrastructure built for and born in the cloud. This comprehensive platform delivers efficiencies with powerful automation, user-friendly interfaces and enriched interactions powered by adaptive AI-driven software.

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Transform your business with enterprise RPA solutions

UiPath provides a complete business automation solution and a comprehensive path to Artificial Intelligence (AI) for companies embarking on digital transformation. Build enterprise-level AI and Machine Learning capabilities, at speed, using a transparent and auditable rules-based approach. TELUS International is a Managed Services Provider and Reseller Partner with UiPath, and can consult, define, and/or provide cloud-based RPA solutions.

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Redefine your omnichannel solutions

Redefine the customer experience. TELUS International partners with Upstream Works to provide clients with additional tech stack options for building flexible, omnichannel contact center solutions. Together, we focus on providing effortless engagement experiences for both agents and customers.

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Drive efficiencies in daily operations

As a Verint Client we use technology like Workforce Optimization and Voice of the Customer to drive efficiencies in daily operations for our clients. As a Verint Partner, we can recommend and sell the technology we use and trust ourselves.

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Modernize your cloud environment to meet your business goals

Built to integrate seamlessly with VMware architecture, TELUS International delivers both private and virtual private cloud services hosted in our data centers. With over 20 years of VMware experience, TELUS International can build, migrate, manage and help transform customers’ IT environments to meet their business goals.

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Connect and engage your internal teams

Workvivo is our social and collaboration platform partner that enables our team members globally to communicate, connect and engage with each other. Workvivo is the engaging central communication hub for our organization and the go-to place for all our team members to access all of our corporate applications and resources. Workvivo also powers TELUS International's Social Intranet that brings our company culture to life.

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Join our caring culture

If you’re looking for a great career and a place to shine, join the TELUS International family.

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Connect with us to learn more about our partner ecosystem and how we drive business value - together.

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