Press
Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
Press release: Better Together: TELUS International Campaign Launches to Help Brands Find the Right Partner to Implement, Enhance and Scale Digital CX Services and Programs
TELUS International, in partnership with leading global analyst firm IDC, today launched its Better Together campaign to share insights and criteria to help brands select a CX provider to implement, enhance and scale all aspects of their digital customer experience, AI data, content moderation and managed cloud services.
May 17, 2022
Press release: Global Consumers are Most Influenced by Social Media Ads and Online Reviews When Making Purchases, New Data Supports
A survey conducted by TELUS International revealed that consumers around the world are most influenced by digital channels when making purchasing decisions. The survey, which polled 4,000 respondents across the U.S., UK, Ireland, Germany and France, showed that social media ads and online reviews carry major weight with consumers.
May 11, 2022
TELUS International reports first quarter 2022 results, with double-digit growth in revenue and profitability, and triple-digit cash flow growth; reiterates strong 2022 outlook
Vancouver, Canada – May 6, 2022 – TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended March 31, 2022. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.
May 6, 2022
Forbes: For CFO “Class Of 2020,” Championing ESG Is Now Part Of The Job
TELUS International CFO, Vanessa Kanu, shares insights on why environmental, social and governance (ESG) and diversity, equity and inclusion (DEI) principles are now crucial in today's business climate.
April 22, 2022
CMSWire: How to Optimize CX Strategies for Different Generations
Maria Pardee, Chief Commercial Officer at TELUS International, discusses the CX strategies that work best to connect with each generation.
April 22, 2022
Retail Customer Experience: Consumers prefer traffic jams over a bad customer experience
Maria Pardee, Chief Commercial Officer at TELUS International, shares findings from our recent survey focused on consumer pet peeves and preferences.
April 21, 2022
Press release: Nearly 60% of Consumers Would Prefer Being Stuck in a Traffic Jam Over Having a Bad Customer Experience
A survey conducted by TELUS International uncovered that nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. The survey, which polled 1,000 U.S. consumers, revealed that personal touch remains key when showing appreciation for customers.
April 18, 2022
Customer Think: Talkin’ ‘bout My Generation: How to Support the Customer Journey for Baby Boomers to Gen Z
Maria Pardee, Chief Commercial Officer at TELUS International, shares five ways that brands can develop a customer journey strategy that adheres to each generation’s preferences.
April 14, 2022
Forbes: Five Tech Trends That Will Fuel Customer Loyalty
Michael Ringman, Chief Information Officer at TELUS International, discusses five tech trends that brands should take note of and incorporate into their strategies to nurture and fuel customer loyalty.
April 11, 2022
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