Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
Business Wire: TELUS International Named a ‘Leader’ and ‘Star Performer’ by Everest Group PEAK Matrix™
Everest Group selected 32 leading organizations to evaluate and compare for their 2019 report based upon specific performance, execution, achievement and knowledge parameters to determine the absolute market success and overall capability of service providers. The report highlights several of TELUS International’s key proprietary digital solutions.
2019 M07 10
Forbes: Prepare For The Fourth Industrial Revolution With A Strong Learning And Development Program
Just as there isn't a finish line when it comes to digital transformation, employee development is also an ongoing component of a company's ability to become and remain competitive over the long term. Marilyn Tyfting shares how technology goes hand in hand with empowering learning and development.
2019 M08 1
PR Newswire: The power of personalization: TELUS International survey finds digital native Gen Zers lead demand for personalized customer experience
The survey, which was conducted online within the United States by The Harris Poll on behalf of TELUS International among over 2,000 U.S. adults, found that personalization is a key driver of purchasing decisions and brand loyalty for the majority of Americans, with Generation Z (Gen Z) (age 18-21), attitudes and behaviors indicating an especially strong interest in more customized experiences.
2019 M08 20
Forbes: Why Self-Service Is Imperative To The Future Of CX
The future of customer experience is changing – and self-service is imperative to any company’s CX strategy. Michael Ringman shares more with Forbes.
2019 M08 1
Nearshore Americas: TELUS International Eyes Colombia for Expansion Possibilities
Nearshore Americas sat down with Jeff Puritt, President and CEO of Telus International, to talk digital transformation, tri- and quadrilingual talent in the region, and growth opportunities in Guatemala and El Salvador.
2019 M07 24
CustomerThink: Could a “Customer Success” Mindset Save the CX Industry?
This article shares a conversation with Jeff Puritt around TELUS International's customer success mindset and how achieving CX success is only possible with strong execution.
2019 M06 28
Outsourcing Today: The value proposition of HR in 2019
There are around 6,000 professionals hired in the outsourcing sector in Romania in 2019. Adding to the already 125,000 people active in this industry, there is still an aching lack of professionals for different specializations.
2019 M06 24
Forbes: Chatbots Shouldn't Be Boring: Infuse Yours With Personality
Anyone with a smart speaker knows their built-in virtual assistant has a personality. Ask them the right questions, and they’ll crack jokes, sing mournful country tunes about losing their Wi-Fi connection and share interesting trivia. TELUS International CIO, Michael Ringman, discusses how when a company is able to inject some personality into its conversational bots, they can respond to customer queries while also successfully engaging consumers with the brand.
2019 M06 19
Forbes: Why Digital And Cultural Transformation Go Hand-In-Hand
In the era of digital disruption, culture is often the biggest factor in a company's success or failure. This article written by our CIO, Mike Ringman, shares tactics on how to build a corporate culture that empowers digital transformation.
2019 M05 29
CIO Applications: Omnichannel, Next-Gen Tech and Engaged Agents Converge to Drive Superior CX
At a time when people have a short attention span due to abundant digital content, brands are struggling to provide the desired customer experience and digital experience that holds a customer’s attention for an extended period. Mike Ringman shares insights on how an omnichannel approach powered by next-gen technology can help.
2019 M05 2