Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
TELUS International Invests in Advanced Technologies Via Innovation Labs
TELUS International announced the launch of its Innovation Labs (iLabs), an R&D initiative that represents the company's investment in developing next-generation solutions for future customer interactions.
October 28, 2020
CEO Today - "Let’s Talk About Our Feelings." Re-energising Employees in 2021
To say that 2020 has been unpredictable would be an understatement. As business and people leaders, each of us has had to redefine aspects of how our companies and teams operate due to the ever-changing circumstances brought about by COVID-19. TELUS International's Jeff Puritt discusses fatigue and feelings in this article with CEO Today.
December 22, 2020
TELUS announces filing of registration statement for proposed Initial Public Offering of TELUS International
TELUS Corporation announced that its subsidiary, TELUS International (Cda) Inc., has filed a registration statement on Form F-1 with the U.S. Securities and Exchange Commission and expects to file a preliminary base PREP prospectus with the securities regulatory authorities in each of the provinces and territories of Canada for a proposed initial public offering of subordinate voting shares of TELUS International.
January 8, 2021
Forbes: Three Ways To Take Care Of Working-From-Home Team Members
At its core, culture isn't about the perks, but about values, shared norms and behaviors that bring those values to life, and that means you can find ways to replicate culture in a virtual workforce. Chief Corporate Officer, Marilyn Tyfting, shares three ways to take care of your remote workforce.
January 4, 2021
The Enterprisers Project: 14 tech predictions for 2021 and beyond
One lesson we'll all take away from 2020: predicting the future is tricky. Check out response #3 from Michael Ringman for his IT predictions for 2021.
December 21, 2020
Forbes: How The Homebody Economy Is Shaping Digital Customer Experience
There's no place like home. This is especially true with the onset of the global pandemic, resulting in entire populations around the world spending incrementally more time at home and, subsequently, more money online. Chief Information Officer, Michael Ringman shares how the homebody economy is shaping the future of customer experience.
December 17, 2020
HR Morning: 10 ways to celebrate holidays with remote employees
In 2020, we need new ways to celebrate the holidays with remote employees. Whatever the work circumstances are, HR leaders and front-line managers must rethink and redo holiday celebrations this year. Albert Galarza, Global Vice President of Human Resources highlights why celebrating the holidays remotely is important and shares some of TELUS International's remote celebration tactics.
December 14, 2020
Forbes: How Workvivo Is Helping To Keep Virtual Workforces Engaged
Chief Corporate Officer, Marilyn Tyfting, discusses how TELUS International uses Workvivo to connect with team members across the globe.
December 10, 2020
Inc: 5 Remote Work Practices for Better Work-Life Balance
Eight months into a pandemic with many of us still working from home, a healthy work-life blend may feel unattainable. According to a recent survey by TELUS International, four out of five respondents have found it challenging to shut off from work in the evenings.
November 18, 2020
Forbes: The Future Of Work: Finding Harmony Between Automation And Employee Engagement
Incorporating artificial intelligence and automation into everyday processes to drive efficiency and save time and money is becoming increasingly common in the workplace. TELUS International CCO, Marilyn Tyfting, shares how to bring harmony to automation and employee engagement.
November 11, 2020
TELUS International Announces Agreement to Acquire Lionbridge AI
TELUS International announced that it has entered into an agreement to acquire Lionbridge AI, a market-leading global provider of crowd-based training data and annotation platform solutions used in the development of AI algorithms to power machine learning.
November 6, 2020