Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
CEO Today: AI, Bots and RPA: A Lexicon for the 'New Normal'
The physical constraints brought about by COVID-19 have had a profound and persistent impact on every aspect of our lives, from how we shop, to how we work and learn, to how we access healthcare, and everything in between. TELUS International CEO, Jeff Puritt, spoke to CEO Today on digital transformation's role as we move towards a future state of operations.
June 30, 2020
TELUS International Announces Launch of Work Anywhere
TELUS International announces the launch of Work Anywhere, a holistic customer support solution that enables companies to connect with their customers easily and securely via a highly-engaged, remote workforce and the latest cloud-based CX technology.
April 15, 2020
Forbes: The 'New Normal' Of Recruitment
Marilyn Tyfting shares that although the current state of business could be described as unusual, critical day-to-day operations must continue as usual for the sake of business continuity, and that includes recruitment.
August 12, 2020
MarTechCube: Interview with Chief Information Officer, TELUS International – Michael Ringman
Michael Ringman, CIO of TELUS International, highlights the strategic aspects of CX and utilizing technology that is tailored to our post-pandemic “new normal.”
August 11, 2020
World at Work: Cultivate Connections to Boost Your Remote Culture
As the COVID-19 pandemic prolongs remote work, employees report that they feel less connected to their company culture. TELUS International's survey highlights what employers can do to help team members feel engaged from home.
August 6, 2020
TechRepublic: 3 critical components of a strong virtual office culture
Nearly half of US workers in a new survey by TELUS International say their employer values company culture, but must commit to continuing to foster that culture in a virtual office.
August 5, 2020
HR Reporter: Corporate culture suffers with remote work: Survey
Fifty-one per cent of American workers are feeling less connected to their company culture while working from home, according to a survey by TELUS International.
July 30, 2020
Majority of Americans Feel Less Connected to Their Company Culture While Working Remotely, But Believe Leadership and Learning Opportunities Can Help
Survey from TELUS International reveals that corporate learning and development programs are important to over three-quarters of Americans and nearly all (90%) agree that a leader can be great regardless of their working model.
July 28, 2020
Constellation Research: Managing Crisis: The Power of Community and Importance of Experts
Watching the myriad responses to the pandemic unfold, the power of communities and the importance of experts have, time and again, proven themselves to be indispensable tools for dealing with the unexpected and unprecedented. This article shares TELUS International's ability to maintain community and provide expert guidance.
July 24, 2020
TELUS International Recognized in the Gartner 2020 Market Guide for Customer Management BPO Service Providers
TELUS International was recognized in Gartner’s annual Market Guide for Customer Management BPO Service Providers, which states, “This market guide provides insight to the evolving customer management BPO services market and reviews key service providers managing marketing, sales and customer service processes. Sourcing, procurement and vendor management leaders should use it to identify providers that align to business needs."
July 23, 2020
TELUS International Named a ‘Leader’ and ‘Star Performer’ in the Everest Group PEAK Matrix® for a Second Consecutive Year
TELUS International has been named a 'Leader' and 'Star Performer' by leading global research and advisory firm Everest Group in its 2020 Customer Experience Management (CXM) - Service Provider Landscape with Services PEAK Matrix® Assessment. This is the second consecutive year the company has achieved both statuses.
July 16, 2020
IT World Canada: TELUS says offloading 4.1M support calls to AI improves customer and employee satisfaction
Service quality and customer support go hand-in-hand when it comes to customer service. For TELUS, one of Canada's largest mobile carriers, digitally transforming the latter was no easy task, but was the right call to make. TELUS International CTO Jim Radzicki shares how digital solutions and bots have helped.
July 16, 2020