Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
TELUS International acquires Playment, firmly staking its leadership in the global data annotation market
TELUS International announced the acquisition of Playment, a leader in data annotation and computer vision tools and services specialized in 2D and 3D image, video and lidar. The acquisition follows the recent purchase of Lionbridge AI and builds upon the company’s existing deep domain expertise and experience in data annotation.
July 6, 2021
Fast Company: Three-part series on AI and Data
Just as we humans are biased, so is the technology we create. In this three-part series with Fast Company, TELUS International's Siobhan Hanna, Ed Jay, and Jeff Puritt discuss how brands can leverage data to build AI and machine algorithms with minimal human bias.
May 13, 2021
Press release: TELUS International Strengthens Its Board of Directors With the Addition of Four Talented Independent Directors
TELUS International has welcomed Olin Anton, Sue Paish, Carolyn Slaski, and Sandra Stuart as independent directors to its board of directors.
October 25, 2021
Destination CRM: 4 Tips for Setting Up AI Solutions for CX Success
Michael Ringman, CIO at TELUS International, shares how AI-powered solutions like chatbots and robotic process automation have been used for several years by brands to revolutionize how they deliver superb customer experiences (CX).
October 22, 2021
insideBIGDATA: Combating malicious online content with a “human-in-the-loop” approach
TELUS International CIO, Michael Ringman, shares insights on the benefits of a human-in-the-loop approach to help manage and mitigate harmful online content.
October 21, 2021
Fast Company: How to celebrate big achievements when your entire team works remotely
This article shares research from a 2020 TELUS International which found four out of five workers struggle with shutting down for the night, while almost half of employees feel less mentally healthy while working from home.
October 21, 2021
TechCrunch: Brand trust begins with great CX
TELUS International CCO, Maria Pardee, discusses why accessible, secure and personalized CX are keys to building trusting brand-consumer relationships.
October 19, 2021
Press release: TELUS International ranks among Top 3 Digital CX Providers in HFS Top 10: CX Services in the Pandemic Economy
TELUS International has been ranked third overall and in first place for strategy and vision, and growth in the 2021 HFS Top 10: Digital Contact Center Services-The Best of the Best Service Providers report.
October 19, 2021
Press release: Nine in 10 Americans Believe Bots Will Be Important for the Future of Work
The prolonged pandemic has already brought many changes to the workplace, and according to a new TELUS International survey, 90% of U.S. employees believe bots will play a key role as companies transition from temporary hybrid and remote working models to more permanent virtual constructs.
October 18, 2021
Occupational Health & Safety: A Follow Up to 2020 Research: Employee Mental Health Leaps in Priority
The majority of employees believe it's important that a company prioritizes their mental health and a new survey from TELUS International finds that 78 percent of American employees feel "empowered" to let someone at their company know when they aren't feeling well.
October 7, 2021
Press release: One Year Later: Follow Up to 2020 Research Reveals More Employers Prioritizing Employee Mental Health
A TELUS International survey finds that 78% of American employees feel empowered to let someone at their company know when they aren't feeling physically or mentally well, up from 40% in 2020.
October 5, 2021
CFO Dive: As CEOs push for office returns, CFOs don't mind staying put
Vanessa Kanu, CFO at TELUS International, discusses the organization's impressive accomplishments while in a completely virtual working model, alongside the value of in-person meetings.
September 27, 2021