Press
Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
Press release: TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® for a Third Consecutive Year
TELUS International has been named a 'Leader' by global research firm Everest Group in its 2021 Customer Experience Management (CXM) - Service Provider Landscape with Services PEAK Matrix® Assessment.
July 26, 2021
The Enterprisers Project: Artificial Intelligence (AI) strategy: 10 questions to ask about yours
What ethical risks should we be monitoring and mitigating when developing AI strategies? TELUS International CIO, Michael Ringman, shared his thoughts with The Enterprisers Project.
July 19, 2021
TELUS International will release second quarter 2021 results and host an investor call on July 30
TELUS International will release its second quarter 2021 results on July 30, 2021, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
July 13, 2021
CustomerThink: Shifting the KPI scorecard: the importance of customer-centricity
Chief Operations Officer at TELUS International, Chuck Koskovich, discusses the importance of a balanced KPI scorecard and the value of focusing on customer-centricity.
July 9, 2021
Forbes: Four Things To Keep In Mind When Considering An Acquisition
Acquisitions can be a critical part of a company's strategic growth. TELUS International's Marilyn Tyfting shares how they can help brands expand their business geographically, add new skills and capabilities, in many cases, exponentially increase market presence.
July 9, 2021
PYMNTS: Fake Reviews Threaten Reputations Of Brands
Jim Radzicki, chief technology officer at TELUS International, spoke to PYMNTS about why content moderation and the review of user-generated content is so important for today's brands.
July 6, 2021
ValuePenguin: 45% of Consumers Would Lose Trust in a Brand After Exposure to Misleading User-Generated Content Online
In a society filled with companies clamoring for a consumer's patronage, shoppers must often rely on what they read about a brand to determine whether or not they will purchase from them. Respondents of a TELUS International survey believe that brands are responsible for managing toxic, fake or inappropriate user-generated content.
July 1, 2021
360 Magazine: How spammers, trolls and other unwanted UGC can threaten the customer experience
TELUS International's recent survey on American sentiment towards user-generated content (UGC) found that 36 percent of respondents see fake or inappropriate UGC multiple times a day. Forty percent said it would lead them to disengage with a brand entirely.
July 1, 2021
Press release: Survey: Nearly Half of Americans Quickly Lose Trust in a Brand If Exposed to Toxic or Fake User-Generated Content on Its Channels
Since the beginning of the pandemic (March 2020) there has been an increase ofinappropriate or misleading user-generated content online, and it has caused consumers to have trust issues with brands, according to a new survey from TELUS International.
June 29, 2021
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