Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
CEO Today: Your Culture Is Your Brand
For more than 11 years, TELUS International President and CEO, Jeff Puritt, has confidently guided the company on an impressive growth trajectory. CEO Today recently took the opportunity to sit down with Jeff for an interesting discussion about how corporate culture and content moderation impact each other.
2020 M02 4
Business Wire: TELUS Corporation Completes Acquisition of Competence Call Center Through TELUS International
TELUS International completes the acquisition of Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. The acquisition added significant scale, including European footprint expansion.
2020 M02 4
BBC: Are you a 'cultural fit' for your job? Machines can now tell
Large businesses have been trying to partially automate the hiring process for years by using technology to help filter candidates. TELUS International CCO Marilyn Tyfting shares how social media can help source prospective employees based on cultural fit.
2020 M02 27
Forbes: Need To Improve Your Mobile Site? 15 Expert-Recommended Tips
Mobile devices are taking over as consumers' preferred method for getting online. Check out the article and scroll to #12 to see TELUS International CIO Michael Ringman's tips for improving the mobile experience.
2020 M02 13
Intelligent Sourcing Special Report: Liquid assets
Gone are the days when customers would only compare brands to their direct competition. Our CIO, Michael Ringman, discusses how to manage the ever-changing expectations of customers in the digital age.
2020 M02 10
Forbes: Three Ways To Create A Strong Customer Experience In 2020
In today's increasingly crowded marketplace, customer experience has become more of a brand differentiator. TELUS International's Michael Ringman shares three ways brands can deliver more seamless and satisfying interactions that will strengthen their customer relationships.
2020 M01 8
Forbes: The Power Of Recognition -- And How To Harness It With Digital
Recognition is an essential component of any company's culture. Marilyn Tyfting shares how digital tools can help brands harness its power to enhance their recognition programs.
2020 M01 3
Telecom Tech Outlook: Customer Service Is No Longer Just A Phone Call Away In The Digital Age
Chuck Koskovich, Chief Operations Officer for TELUS International, discusses the need for telcos to embrace digital customer experience.
2019 M12 17
Forbes: 15 Tips For Tracking And Correcting Your Company's Tech Issues And Bugs
TELUS International CIO Michael Ringman shares how machine learning can help track and correct technology issues.
2019 M12 16
Forbes: Achieving Personalization Through Data And Analytics
Mike Ringman, TELUS International's CIO, shares insight on why personalization is at the top of every progressive brand's to-do list.
2019 M12 16