Press

Michael Ringman, CIO at TELUS International, discusses customer experience in IoT. He dives into the importance of the device ecosystem, the level of support a company must provide its users and how AI is impacting chatbot technology.

At its core, the TELUS International growth story is not just one of swift expansion in workstations or new sites. Really what’s more remarkable is that TELUS International has grown by nursing a deep commitment to culture.

TBR expects TELUS International to continue executing on its standardized approach to customers' digital enablement and to carefully select and manage its client base, including pursuing opportunities with enterprises that are also involved with approving TELUS International employee recruitment and training.

TELUS International commissioned an online survey, conducted by The Harris Poll, to help learn more about consumers’ views of online feedback and engagement with brands. This article written by our CIO, Mike Ringman, shares insights from the survey to help focus your social media customer experience strategies in the year ahead.

Social media is at the crossroads of customer experience and customer satisfaction –- and all businesses need to have a strong social presence. But how loyal are millennials?

In order to create, implement and successfully execute an omnichannel strategy, companies must focus on three things: people, processes and technology.

Within a year of partnering with TELUS International, Xavient Digital has inaugurated two new facilities in Delhi-NCR, grown the team in India by more than 400 team members to 1,700, and expanded the business to include customer service excellence.

The competition for top talent is heating up. Marilyn Tyfting, TELUS International CCO, shares insights on attracting the best job candidates with a compelling employer brand that current and potential employees want to engage and share.