Press

Large businesses have been trying to partially automate the hiring process for years by using technology to help filter candidates. TELUS International CCO Marilyn Tyfting shares how social media can help source prospective employees based on cultural fit.

Mobile devices are taking over as consumers' preferred method for getting online. Check out the article and scroll to #12 to see TELUS International CIO Michael Ringman's tips for improving the mobile experience.

Gone are the days when customers would only compare brands to their direct competition. Our CIO, Michael Ringman, discusses how to manage the ever-changing expectations of customers in the digital age.

In today's increasingly crowded marketplace, customer experience has become more of a brand differentiator. TELUS International's Michael Ringman shares three ways brands can deliver more seamless and satisfying interactions that will strengthen their customer relationships.

Recognition is an essential component of any company's culture. Marilyn Tyfting shares how digital tools can help brands harness its power to enhance their recognition programs.

Chuck Koskovich, Chief Operations Officer for TELUS International, discusses the need for telcos to embrace digital customer experience.

TELUS International CIO Michael Ringman shares how machine learning can help track and correct technology issues.

Mike Ringman, TELUS International's CIO, shares insight on why personalization is at the top of every progressive brand's to-do list.