Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
CEO Today: Leading In The Age Of Disruption: A CEO’s Perspective On Unicorns, Butterflies And Really Fast Caterpillars
CEO Today spoke with TELUS International President and CEO, Jeff Puritt, about the company’s growth, why digital transformation and customer experience should be top business priorities in 2019, and his own experience as a transformational leader in the digital age.
2019 M02 28
Forbes: Approaching AI As A Strategic Business Opportunity
Customer service was tagged as one of the top functional areas most likely to be affected by artificial intelligence (AI) over the next five years. This article written by our CIO, Mike Ringman, shares insights about how AI can help businesses gain a competitive advantage.
2019 M03 27
IoT for all podcast: How Is IoT Transforming the Customer Service Experience?
Michael Ringman, CIO at TELUS International, discusses customer experience in IoT. He dives into the importance of the device ecosystem, the level of support a company must provide its users and how AI is impacting chatbot technology.
2019 M04 10
Ryan Strategic Advisory: TELUS International faces digital upheaval with strong culture, open-minded leadership
At its core, the TELUS International growth story is not just one of swift expansion in workstations or new sites. Really what’s more remarkable is that TELUS International has grown by nursing a deep commitment to culture.
2019 M03 21
TBR: In an emerging world managed by bots, TELUS International’s culture tells us why humans still matter
TBR expects TELUS International to continue executing on its standardized approach to customers' digital enablement and to carefully select and manage its client base, including pursuing opportunities with enterprises that are also involved with approving TELUS International employee recruitment and training.
2019 M03 11
Forbes: Taking A ‘Social’ Approach To CX In The Digital Age
TELUS International commissioned an online survey, conducted by The Harris Poll, to help learn more about consumers’ views of online feedback and engagement with brands. This article written by our CIO, Mike Ringman, shares insights from the survey to help focus your social media customer experience strategies in the year ahead.
2019 M02 27
ZDNet: Millennials demand more social media engagement in exchange for loyalty
Social media is at the crossroads of customer experience and customer satisfaction –- and all businesses need to have a strong social presence. But how loyal are millennials?
2019 M01 24
Total Retail: Omnichannel: The Gold Standard in Customer Experience
In order to create, implement and successfully execute an omnichannel strategy, companies must focus on three things: people, processes and technology.
2019 M01 2
ANI: Xavient Digital – powered by TELUS International is investing in India
Within a year of partnering with TELUS International, Xavient Digital has inaugurated two new facilities in Delhi-NCR, grown the team in India by more than 400 team members to 1,700, and expanded the business to include customer service excellence.
2018 M12 13
Contact Center Pipeline: Recruiting for the modern contact center
The competition for top talent is heating up. Marilyn Tyfting, TELUS International CCO, shares insights on attracting the best job candidates with a compelling employer brand that current and potential employees want to engage and share.
2018 M12 13