Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
CEO Today: Leading In The Age Of Disruption: A CEO’s Perspective On Unicorns, Butterflies And Really Fast Caterpillars
CEO Today spoke with TELUS International President and CEO, Jeff Puritt, about the company’s growth, why digital transformation and customer experience should be top business priorities in 2019, and his own experience as a transformational leader in the digital age.
2019 M02 28
Forbes: Chatbots Shouldn't Be Boring: Infuse Yours With Personality
Anyone with a smart speaker knows their built-in virtual assistant has a personality. Ask them the right questions, and they’ll crack jokes, sing mournful country tunes about losing their Wi-Fi connection and share interesting trivia. TELUS International CIO, Michael Ringman, discusses how when a company is able to inject some personality into its conversational bots, they can respond to customer queries while also successfully engaging consumers with the brand.
2019 M06 19
Outsourcing Today: The value proposition of HR in 2019
There are around 6,000 professionals hired in the outsourcing sector in Romania in 2019.Adding to the already 125,000 people active in this industry, there is still an aching lack of professionals for different specializations.
2019 M06 24
Forbes: Why Digital And Cultural Transformation Go Hand-In-Hand
In the era of digital disruption, culture is often the biggest factor in a company's success or failure. This article written by our CIO, Mike Ringman, shares tactics on how to build a corporate culture that empowers digital transformation.
2019 M05 29
CIO Applications: Omnichannel, Next-Gen Tech and Engaged Agents Converge to Drive Superior CX
At a time when people have a short attention span due to abundant digital content, brands are struggling to provide the desired customer experience and digital experience that holds a customer’s attention for an extended period. Mike Ringman shares insights on how an omnichannel approach powered by next-gen technology can help.
2019 M05 2
IoT for all podcast: How Is IoT Transforming the Customer Service Experience?
Michael Ringman, CIO at TELUS International, discusses customer experience in IoT. He dives into the importance of the device ecosystem, the level of support a company must provide its users and how AI is impacting chatbot technology.
2019 M04 10
Forbes: Approaching AI As A Strategic Business Opportunity
Customer service was tagged as one of the top functional areas most likely to be affected by artificial intelligence (AI) over the next five years. This article written by our CIO, Mike Ringman, shares insights about how AI can help businesses gain a competitive advantage.
2019 M03 27
Ryan Strategic Advisory: TELUS International faces digital upheaval with strong culture, open-minded leadership
At its core, the TELUS International growth story is not just one of swift expansion in workstations or new sites. Really what’s more remarkable is that TELUS International has grown by nursing a deep commitment to culture.
2019 M03 21
TBR: In an emerging world managed by bots, TELUS International’s culture tells us why humans still matter
TBR expects TELUS International to continue executing on its standardized approach to customers' digital enablement and to carefully select and manage its client base, including pursuing opportunities with enterprises that are also involved with approving TELUS International employee recruitment and training.
2019 M03 11
Forbes: Taking A ‘Social’ Approach To CX In The Digital Age
TELUS International commissioned an online survey, conducted by The Harris Poll, to help learn more about consumers’ views of online feedback and engagement with brands. This article written by our CIO, Mike Ringman, shares insights from the survey to help focus your social media customer experience strategies in the year ahead.
2019 M02 27