Press

TELUS International may be a 15-year overnight success, but it did so by putting a caring culture and empathy towards its team members first as a means to serve global customers. President and CEO, Jeff Puritt, shares how these qualities have been key drivers of TELUS International's success.

The number of gamers has grown exponentially during the pandemic - leading to the rise in demand for player support. TELUS International's VP of Games, Tony Won, shares best practices for leading a successful player support team.

A year ago, it would have been hard to believe that 42% of the full-time U.S. labor force would be working from home. Chief Information Officer, Michael Ringman, shares IT best practices to support a remote workforce.

Traditionalists, Baby Boomers, Generation X and Millennials - each demographic brings something unique to the workplace. Culture technology is the ideal way to attract top Gen Z talent and generate higher employee engagement. Global VP of HR, Albert Galarza, discusses the benefits of these tools.

TELUS International's Global VP of HR, Albert Galarza, shares tips on recruiting and selecting the right talent for the customer experience industry with podcast host, Yanique Grant.

How companies pivot to digital is not a one size fits all approach. Every business will have specific needs to assess and distinct challenges to overcome. CEO Jeff Puritt discusses the art of the pivot and the universal concepts that drive successful transformations.

All brands say they want to be customer-centric and deliver a great customer experience. But most struggle, despite collecting customer feedback and investing in the latest technologies. TELUS International CEO, Jeff Puritt, shares how the key to turning CX dreams into a real competitive advantage is leadership.

As more services and applications go online, ensuring a frictionless customer experience is vital to building brand loyalty, capturing more sales, and optimizing profits. Uncover how TELUS International migrated Verint to Google Cloud to achieve better business outcomes.

A new TELUS International survey suggests that many Americans will continue to spend much of their time online once COVID-19 has passed. These findings reflect the fact that many people have had positive experiences with online services during the pandemic.