Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
CEO Today: AI, Bots and RPA: A Lexicon for the 'New Normal'
The physical constraints brought about by COVID-19 have had a profound and persistent impact on every aspect of our lives, from how we shop, to how we work and learn, to how we access healthcare, and everything in between. TELUS International CEO, Jeff Puritt, spoke to CEO Today on digital transformation's role as we move towards a future state of operations.
June 30, 2020
Inc: 5 Remote Work Practices for Better Work-Life Balance
Eight months into a pandemic with many of us still working from home, a healthy work-life blend may feel unattainable. According to a recent survey by TELUS International, four out of five respondents have found it challenging to shut off from work in the evenings.
November 18, 2020
Forbes: The Future Of Work: Finding Harmony Between Automation And Employee Engagement
Incorporating artificial intelligence and automation into everyday processes to drive efficiency and save time and money is becoming increasingly common in the workplace. TELUS International CCO, Marilyn Tyfting, shares how to bring harmony to automation and employee engagement.
November 11, 2020
TELUS International Announces Agreement to Acquire Lionbridge AI
TELUS International announced that it has entered into an agreement to acquire Lionbridge AI, a market-leading global provider of crowd-based training data and annotation platform solutions used in the development of AI algorithms to power machine learning.
November 6, 2020
Customer Experience Insight: 5 tips to help remote staff deliver great customer experiences
If your CX employees are stressed and burned out from working through COVID-19, can you imagine the kind of customer experience they provide some days? Uncover five tips to help remote employees reduce stress and stay well.
October 30, 2020
Forbes recognizes TELUS as Canada’s leading global workplace in World’s Best Employers 2020
TELUS proudly announced that it has been recognized as Canada's leading global workplace by Forbes World's Best Employers 2020. TELUS, including TELUS International, was ranked first among 25 Canadian companies recognized by Forbes and was heralded as 40th globally, listed alongside 750 leading worldwide brands.
October 21, 2020
Human Resource Executive: Mental health impact on employee retention
TELUS International's recent survey shares that workers would leave their current position for a job that focused more on mental health. Discover what that means for HR leaders.
October 16, 2020
Training Industry: Technology and Human Skills in Instructional Design
By virtue of forcing so many people to work from home, the COVID-19 pandemic has become a catalyst for increased remote learning. Maricel Perez Lovisolo, Vice President of Global Learning Excellence at TELUS International, highlights the importance of integrating elements of the human touch into today's virtual learning programs.
October 16, 2020
Best Money Moves: How Employee Health and Wellness Programs Help Build Resiliency
An astounding 75 percent of U.S. employees are struggling at work because of anxiety caused by COVID-19 and other recent events, according to a survey by TELUS International. This article highlights how employee health and wellness programs help build resiliency on an individual and organizational level to better navigate economic uncertainty.
October 14, 2020
Forbes: Mental Health And Remote Work: Survey Reveals 80% Of Workers Would Quit Their Jobs For This
Mental health matters for today's remote workforce - a vast majority of workers (80%) would consider quitting their current position for a job that focused more on employees' mental health. That's according to a recent survey of 1,000 American workers, published by TELUS International.
October 8, 2020