Press
Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.

Navigating the Customer Experience Podcast: Tips On Recruiting And Selecting The Right Talent
TELUS International's Global VP of HR, Albert Galarza, shares tips on recruiting and selecting the right talent for the customer experience industry with podcast host, Yanique Grant.
March 31, 2021
CustomerThink: Secrets of Customer-Centric Success
All brands say they want to be customer-centric and deliver a great customer experience. But most struggle, despite collecting customer feedback and investing in the latest technologies. TELUS International CEO, Jeff Puritt, shares how the key to turning CX dreams into a real competitive advantage is leadership.
March 29, 2021
Google Cloud Blog: TELUS International migrates key app to Google Cloud
As more services and applications go online, ensuring a frictionless customer experience is vital to building brand loyalty, capturing more sales, and optimizing profits. Uncover how TELUS International migrated Verint to Google Cloud to achieve better business outcomes.
March 25, 2021
Mobile ID World: TELUS International Survey Suggests People Will Keep Up Online Habits After the Pandemic
A new TELUS International survey suggests that many Americans will continue to spend much of their time online once COVID-19 has passed. These findings reflect the fact that many people have had positive experiences with online services during the pandemic.
March 23, 2021
CX Pandemic Survey: U.S. Consumers’ Shift to Digital Here to Stay; Online Banking, Shopping Remained Popular While Health and Wellness Apps Saw Largest Increase
As the world marks a year under COVID-19 restrictions, a new survey from TELUS International reveals that 78% of Americans surveyed said their digital customer experiences since the start of the pandemic exceeded their pre-pandemic experiences.
March 23, 2021
Forbes: How To Keep Your Workforce's Tech Skills Sharp
Technology is vital for brands to remain productive and sustain the high level of customer experience. Our VP of Global HR, Albert Galarza, discusses how to keep team members' skills sharp and consistently performing at the top of their game.
March 22, 2021
Forbes: How To Build Consumer Trust Without Sacrificing The Experience
If asked about their top business priorities for the months ahead, most customer-facing brands would tell you their goal is to build trust. TELUS International CIO Michael Ringman highlights how brands can build trust while keeping the customer experience seamless.
March 22, 2021
TELUS International Ranked a Leader in NelsonHall Social Media CX Services NEAT Assessment
TELUS International announced it has been named a Leader in NelsonHall's Evaluation & Assessment Tool (NEAT) for Social Media CX Services across all three areas evaluated: content moderation and trust and safety; online reputation management; and customer care and sales.
March 18, 2021
Fortune: How the best leaders can acknowledge the other pandemic: Loneliness
As companies prepare for the logistics of returning to work, the mental-health crisis of their employees looms large. Surveys show anxiety and stress affect productivity and retention; and TELUS International says 80% of workers would consider leaving their current employer for one that focuses more heavily on mental health.
March 17, 2021
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