Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
TELUS International acquires Playment, firmly staking its leadership in the global data annotation market
TELUS International announced the acquisition of Playment, a leader in data annotation and computer vision tools and services specialized in 2D and 3D image, video and lidar. The acquisition follows the recent purchase of Lionbridge AI and builds upon the company’s existing deep domain expertise and experience in data annotation.
July 6, 2021
Fast Company: Three-part series on AI and Data
Just as we humans are biased, so is the technology we create. In this three-part series with Fast Company, TELUS International's Siobhan Hanna, Ed Jay, and Jeff Puritt discuss how brands can leverage data to build AI and machine algorithms with minimal human bias.
May 13, 2021
Forbes: Going Back Online: How Leaders Can Make The Most Of Virtual Meetings
A recent survey published by TELUS International reports that workers struggle to find the important work/life balance that supports mental health, and that most have had disruptions and sleep patterns as a result. This is really the tip of the iceberg when it comes to the concerns that leaders should have when managing their work-from-home teams.
January 12, 2022
Forbes: How To Help Employees Build Resilience To Succeed In Unpredictable Times
Albert Galarza, Global Vice President of Human Resources, shares three strategies to help employees build resilience to take on new challenges and achieve success today and for years to come.
January 11, 2022
Press release: TELUS International Announces Collaboration with Automation Anywhere to Accelerate Automation Adoption on Google Cloud
TELUS International has announced a collaboration with Automation Anywhere, a global leader in robotic process automation (RPA), to simplify the delivery and migration of automation solutions on Google Cloud.
January 11, 2022
Forbes: Out Of The Shadows: Managing Shadow IT And Rogue RPA
Shadow IT has experienced exponential growth in recent years with the increased adoption of cloud-based applications and services. In this article with Forbes, TELUS International CIO, Michael Ringman, discusses its implications and shares tactics for overcoming the challenges of shadow IT and rogue RPA.
January 10, 2022
BenefitsPro: 5 ways to support employee mental health
Albert Galarza, Global Vice President of Human Resources, shared five ways companies can support the mental health needs of employees to support a happier, healthier workforce, drive stronger employee retention, and achieve enhanced company performance.
January 7, 2022
CMSWire: Understanding the Connection Between Social Media and Great Customer Experience
Social media is a preferred channel for many consumers and serves as a powerful tool for brands to learn more about, and connect with, their customers. In this article, Jim Radzicki, Chief Technology Officer at TELUS International discusses the importance of a brand's social media presence for customer experience.
January 3, 2022
Press release: TELUS International Named a Leader in IDC MarketScape: Worldwide Digital Customer Care Services 2021-2022
TELUS International announced it has been named a "Leader" by global research firm IDC in its 2021-2022 Worldwide Digital Customer Care Services MarketScape. The IDC study presents a worldwide vendor assessment of digital customer care services firms looking specifically at how they are transforming service delivery with AI, automation, cloud transformation and migration initiatives, omnichannel and self-service.
December 20, 2021
8 News NOW interview: Supporting families in Las Vegas this holiday season
TELUS International's Noreen Sendelbach shares how our team members are partnering with a local charity in Las Vegas to bring joy to children in need this holiday season.
December 14, 2021
RTInsights: Managing Digital Workers with Collaboration and Automation
Automation adoption has the promise of becoming increasingly widespread due to the benefits it provides for businesses, their employees, and ultimately, their customers. TELUS International's Jim Radzicki shares how brands can equip their teams with the proper tools and platforms to monitor and optimize their automation solutions in order to extract the maximum ROI.
December 8, 2021
Daily Sales Tips: How To Take Care Of Your Sales Team In 2022 And Beyond
TELUS International's Chief Commercial Officer, Maria Pardee, shares that "Taking care of your team members always provides a great ROI and prioritizing the team member experience can go a long way to retaining top talent, driving engagement, and ultimately driving sales," in this podcast with the Daily Sales Tip.
December 6, 2021