Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
TELUS International acquires Playment, firmly staking its leadership in the global data annotation market
TELUS International announced the acquisition of Playment, a leader in data annotation and computer vision tools and services specialized in 2D and 3D image, video and lidar. The acquisition follows the recent purchase of Lionbridge AI and builds upon the company’s existing deep domain expertise and experience in data annotation.
July 6, 2021
Fast Company: Three-part series on AI and Data
Just as we humans are biased, so is the technology we create. In this three-part series with Fast Company, TELUS International's Siobhan Hanna, Ed Jay, and Jeff Puritt discuss how brands can leverage data to build AI and machine algorithms with minimal human bias.
May 13, 2021
Forbes: 5 Ways To Evolve Company Culture In A Hybrid World
The pandemic has had a major impact on company culture. According to a survey from TELUS International, the majority of Americans (51%) cited feeling less connected to their company culture while working from home.
August 27, 2021
Total Retail: 3 Ways to Use Social Media to Combat Toxic UGC and Build Consumer Trust
Brands are increasingly looking for ways to connect with consumers, and the vast majority have expanded their online presence on several social media platforms while opening the floodgates for individuals with bad intentions to spam, maliciously post fake reviews, and to create toxic content. TELUS International CTO, Jim Radzicki, highlights three ways brands can use social media to protect customers from toxic user-generated content.
August 26, 2021
Enterprisers Project: How to prioritize Artificial Intelligence (AI) projects: 6 tips
On-demand, scalable, and economic cloud storage and computation has enabled the efficient processing of huge data sets to draw critical insights using Artificial Intelligence. TELUS International CTO, Jim Radzicki, shares tips on how to prioritize AI projects.
August 26, 2021
Press release: TELUS International Opens Third Digital CX Delivery Center in the U.S., Expanding into North Charleston
TELUS International announced the opening of its third site in the U.S. with a new digital CX delivery center in North Charleston where leading global brands such as Barclays will be supported. As part of the company’s investment in the region, TELUS International also donated $10,000 to the Teachers' Supply Closet, a nonprofit organization that provides free supplies to educators who teach at schools in the region where the majority of students rely on subsidized meal programs.
August 24, 2021
CMSWire: 4 Ways Conversational AI Is Improving the Customer Experience
Conversational AI capabilities are improving CX in a myriad of ways. Michael Ringman highlights the benefits of real-time translation and natural language processing.
August 19, 2021
IDG Connect: CTO Sessions: Jim Radzicki, TELUS International
Jim Radzicki has had an exciting road of experiences prior to being TELUS International's CTO and supporting such an innovative, diverse and engaged group of people across the globe. Check out his interview with IDG Connect to learn more.
August 18, 2021
CIO Insight: The Future of IT Is Hybrid Work: Four Tips for CIOs
A major lesson most CIOs have learned in the past 18 months is the importance of being agile and open to change. TELUS International CIO, Michael Ringman, discusses how IT leaders can embrace and empower hybrid work as we head into the rest of 2021 - and beyond.
August 18, 2021
Fast Company: Finding inspiration on the front lines
It’s not easy being a frontline customer-service agent these days. Consumers have all kinds of questions about products, services, deliveries, promotions and more—and they expect to have them answered quickly, seamlessly, and accurately. By encouraging its employees to share their ideas, TELUS international tailors its solutions to the benefit of team members and customers.
August 17, 2021
Fortune: Computer vision helps enterprises see further faster
As one of today's key enabling technologies for artificial intelligence, computer vision helps machines quickly and accurately identify, interpret, and understand the visual world in order to make intelligent recommendations and decisions.
August 9, 2021
Press release: TELUS International reports second quarter 2021 results, with strong business growth driving higher revenue and profitability, and raises outlook for full-year 2021
“TELUS International’s second quarter results once again reflect our highly-engaged global team’s ability to achieve strong growth amidst a global pandemic, and further validate the long-term, financial benefits we continue to realize from strategically cultivating our diversified digital revenue streams,” said Jeff Puritt, president and CEO of TELUS International.
July 30, 2021