Press

TELUS International's Global VP of HR, Albert Galarza, shares tips on recruiting and selecting the right talent for the customer experience industry with podcast host, Yanique Grant.

All brands say they want to be customer-centric and deliver a great customer experience. But most struggle, despite collecting customer feedback and investing in the latest technologies. TELUS International CEO, Jeff Puritt, shares how the key to turning CX dreams into a real competitive advantage is leadership.

As more services and applications go online, ensuring a frictionless customer experience is vital to building brand loyalty, capturing more sales, and optimizing profits. Uncover how TELUS International migrated Verint to Google Cloud to achieve better business outcomes.

A new TELUS International survey suggests that many Americans will continue to spend much of their time online once COVID-19 has passed. These findings reflect the fact that many people have had positive experiences with online services during the pandemic.

As the world marks a year under COVID-19 restrictions, a new survey from TELUS International reveals that 78% of Americans surveyed said their digital customer experiences since the start of the pandemic exceeded their pre-pandemic experiences.

Technology is vital for brands to remain productive and sustain the high level of customer experience. Our VP of Global HR, Albert Galarza, discusses how to keep team members' skills sharp and consistently performing at the top of their game.

If asked about their top business priorities for the months ahead, most customer-facing brands would tell you their goal is to build trust. TELUS International CIO Michael Ringman highlights how brands can build trust while keeping the customer experience seamless.

TELUS International announced it has been named a Leader in NelsonHall's Evaluation & Assessment Tool (NEAT) for Social Media CX Services across all three areas evaluated: content moderation and trust and safety; online reputation management; and customer care and sales.

As companies prepare for the logistics of returning to work, the mental-health crisis of their employees looms large. Surveys show anxiety and stress affect productivity and retention; and TELUS International says 80% of workers would consider leaving their current employer for one that focuses more heavily on mental health.