Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
Press release: TELUS International AI Data Solutions Opens High-Tech Site in Ireland
TELUS International today announced the official opening of its state-of-the-art site in Ballina, Mayo in Ireland that will support the company’s creation and enhancement of data to enable better AI via human intelligence.
July 19, 2022
TELUS International reports second quarter 2022 results, with continued strong double-digit revenue and profitability growth, and reiterates 2022 outlook
Vancouver, Canada – August 5, 2022 – TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended June 30, 2022.
August 5, 2022
Forbes: Achieving Customer Loyalty Requires An Investment In Digital
Michael Ringman, Chief Information Officer, discusses the importance of investing in digital technologies to create great, personalized experiences to enhance the customer journey and drive loyalty.
August 2, 2022
TechRepublic: Algorithmic Accountability Act: What tech leaders need to know and do now
Siobhan Hanna, Managing Director, AI Data Solutions, discusses the Algorithmic Accountability Act and how organizations can combat AI bias practicing responsible AI.
July 29, 2022
Fast Company: Influencers are out—authenticity is in
Fast Company explores how marketers are pulling back on influencer campaigns — and promoting user-generated content from ‘real’ people. The article shares findings of a recent TELUS International study which found that 83% of Americans say they’ve posted user-generated content — including images, reviews, and comments.
July 22, 2022
MyCustomer: Why are brands snubbing best-of-breed tech in favour of single-service CX providers?
MyCustomer shares findings from a recent TELUS International study, noting that businesses are increasingly looking to single-service providers for their CX needs - with over half of today’s enterprises now using a single provider.
July 20, 2022
CX Today: 89% of Tech Executives Plan to Increase Digital CX Spending
CX Today shares findings from a recent study by TELUS International that shows that nearly nine in every ten brands will increase digital CX technology spending this year as companies aim to deliver seamless online experiences.
June 28, 2022
Forbes: Three Ways Employers Can Mitigate 'Shift Shock' To Better Engage And Retain New Hires
Albert Galarza, Global Vice President of Human Resources, discusses three strategies employers can put into practice to mitigate 'shift shock' and better retain new hires.
June 24, 2022
Forbes: 5 Key Considerations For Brands Engaging With An External CX Partner
Brian Hannon, Global Head of Customer Experience Innovation - Technology shares five considerations to help brands find the right partner to elevate their CX.
June 22, 2022
Press release: Less Is More: Half of Today’s Enterprises Have Reduced Their CX Footprint in the Past Year
TELUS International's newest survey, conducted in partnership with BPO consultancy firm, Ryan Strategic Advisory, finds that half of enterprises are using a single CX delivery partner to achieve all their customer experience goals.
June 21, 2022