Press

Brian Hannon, Global Head, Customer Experience Innovation - Technology, shares three strategies businesses can take to strengthen their CX strategy and delivery to help them successfully navigate an economic downturn.

Maricel Perez-Lovisolo, Vice President of Global Learning Excellence, discusses how TELUS International leverages its internal podcast, Learning Hacks, to connect its global team members and inspire meaningful conversations.

Michael Ringman, Chief Information Officer, discusses why AI should work in tandem with contact center agents to provide a better customer experience.

TELUS International was named a ‘Leader’ on Everest Group’s 2022 PEAK Matrix® for Customer Experience Management in the Americas for the fourth consecutive year.

Albert Galarza, Global Vice President of Human Resources, shares four strategies for employers to recognize, address and mitigate the impacts of change fatigue to better support their employees in times of uncertainty.

Forbes shares findings from a recent TELUS International survey, noting that more than half of Americans say they’ve seen an uptick in algospeak as polarizing political, cultural or global events unfold. Siobhan Hanna, Managing Director, AI Data Solutions, also discusses the rise of algospeak and how social media users are increasingly using codewords, emojis and deliberate typos to avoid detection by apps’ moderation AI when posting content that is sensitive or might break their rules.

TechTarget explore how managed service providers (MSPs), can implement Robotic process automation (RPA) to boost productivity, while also helping their customers automate key processes. TELUS International is mentioned.

Vanessa Kanu, CFO, discusses how automation is a key part of team member engagement and how automation leads to the ultimate collective end goal across the organization of getting better visibility into the business.

A survey by TELUS International found that 'algospeak' - the collection of codewords, slang, deliberate typos, emojis and the use of different words that sound or have a meaning that is similar to the intended one - is on the rise, with the majority of respondents having seen it on social media, moderated forums, brand websites and in gaming communities.

CMSWire shares insights from a recent TELUS International survey, which uncovered that 84% of enterprise technology executives said they plan to work with an external provider in some capacity to achieve their companies’ CX objectives this year. Maria Pardee, Chief Commercial Officer, also discusses why working with the right CX provider can be transformational to one's business.