Press

Marilyn Tyfting shares that although the current state of business could be described as unusual, critical day-to-day operations must continue as usual for the sake of business continuity, and that includes recruitment.

Michael Ringman, CIO of TELUS International, highlights the strategic aspects of CX and utilizing technology that is tailored to our post-pandemic “new normal.”

As the COVID-19 pandemic prolongs remote work, employees report that they feel less connected to their company culture. TELUS International's survey highlights what employers can do to help team members feel engaged from home.

Nearly half of US workers in a new survey by TELUS International say their employer values company culture, but must commit to continuing to foster that culture in a virtual office.

Fifty-one per cent of American workers are feeling less connected to their company culture while working from home, according to a survey by TELUS International.

Survey from TELUS International reveals that corporate learning and development programs are important to over three-quarters of Americans and nearly all (90%) agree that a leader can be great regardless of their working model.

Watching the myriad responses to the pandemic unfold, the power of communities and the importance of experts have, time and again, proven themselves to be indispensable tools for dealing with the unexpected and unprecedented. This article shares TELUS International's ability to maintain community and provide expert guidance.

TELUS International was recognized in Gartner’s annual Market Guide for Customer Management BPO Service Providers, which states, “This market guide provides insight to the evolving customer management BPO services market and reviews key service providers managing marketing, sales and customer service processes. Sourcing, procurement and vendor management leaders should use it to identify providers that align to business needs."

TELUS International has been named a 'Leader' and 'Star Performer' by leading global research and advisory firm Everest Group in its 2020 Customer Experience Management (CXM) - Service Provider Landscape with Services PEAK Matrix® Assessment. This is the second consecutive year the company has achieved both statuses.

Service quality and customer support go hand-in-hand when it comes to customer service. For TELUS, one of Canada's largest mobile carriers, digitally transforming the latter was no easy task, but was the right call to make. TELUS International CTO Jim Radzicki shares how digital solutions and bots have helped.