Press

Siobhan Hanna, Managing Director, AI Data Solutions, discusses content moderation in the metaverse and recommends brands ask three important questions in order to create safe and successful metaverse customer experiences.

Michael Ringman, CIO, discusses CX expectations in the metaverse according to recent TELUS International survey data, and how brands must act quickly to keep up with increasingly sophisticated consumer expectations and growing numbers of digital native consumers.

Discussions about the metaverse have gained traction over the past few years and consumers appear to be ready to explore the metaverse’s virtual worlds. TELUS International polled 1,500 American consumers familiar with the metaverse to uncover their opionions and expectations on customer experience and content moderation in this new immersive environment.

Nearshore Americas discusses TELUS International's acquisition of WillowTree, noting that the deal will extend TELUS International's footprints to Brazil and Portugal.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended September 30, 2022.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended September 30, 2022.

CMS Wire shares insights from a TELUS International survey, which states that 75% of consumers said they're likely to leave a review or post on social media if they have a positive customer experience. The same survey found that 40% of respondents will disengage from a brand's community after as little as one exposure to toxic or fake content, while 45% say they will lose all trust in a brand.

Insider Intelligence highlights results from a TELUS International survey, noting that more than 80% of CX leaders plan to outsource in 2022 in some capacity.

According to a recent survey by TELUS International, the vast majority (92%) of consumer respondents believe that it is very important or somewhat important to have humans reviewing content online versus artificial intelligence (AI) alone. Of those respondents, nearly three-quarters (73%) felt that AI doesn’t understand or can’t distinguish context and tone as well as a human.