Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
CEO Today: Digital Novice To Digital Native
Almost everyone on the planet—from digital novices to digital natives—has been affected by the forging of a new consumer climate. And now, so many of us across wide-ranging demographics are becoming deeply dependent upon the internet and digital channels and platforms to connect us to our jobs, families and friends, communities, and ultimately to the retail world. President and CEO, Jeff Puritt, shares how these trends are changing the nature of CX.
April 30, 2021
CustomerThink: Digital enablement for employee enablement: How it will drive the future of CX
Chuck Koskovich, TELUS International's COO, shares why it’s so important to incorporate next-gen technologies into the workplace – both in-person and virtually – that engage employees personally and professionally while enabling them to deliver the best outcomes and experiences for customers.
March 2, 2021
Forbes: TELUS International Has Become A 15-Year Overnight Success
TELUS International may be a 15-year overnight success, but it did so by putting a caring culture and empathy towards its team members first as a means to serve global customers. President and CEO, Jeff Puritt, shares how these qualities have been key drivers of TELUS International's success.
May 3, 2021
SmartCustomerSupport: Six Tips for Leading a Successful Player Support Team
The number of gamers has grown exponentially during the pandemic - leading to the rise in demand for player support. TELUS International's VP of Games, Tony Won, shares best practices for leading a successful player support team.
April 19, 2021
Forbes: IT Considerations To Support A Decentralized Workforce
A year ago, it would have been hard to believe that 42% of the full-time U.S. labor force would be working from home. Chief Information Officer, Michael Ringman, shares IT best practices to support a remote workforce.
April 15, 2021
Forbes: How To Use Culture Tech To Appeal To Gen Z Talent
Traditionalists, Baby Boomers, Generation X and Millennials - each demographic brings something unique to the workplace. Culture technology is the ideal way to attract top Gen Z talent and generate higher employee engagement. Global VP of HR, Albert Galarza, discusses the benefits of these tools.
April 14, 2021
Navigating the Customer Experience Podcast: Tips On Recruiting And Selecting The Right Talent
TELUS International's Global VP of HR, Albert Galarza, shares tips on recruiting and selecting the right talent for the customer experience industry with podcast host, Yanique Grant.
March 31, 2021
CEO Today: The Art Of The Pivot: Succeeding In Times Of Change
How companies pivot to digital is not a one size fits all approach. Every business will have specific needs to assess and distinct challenges to overcome. CEO Jeff Puritt discusses the art of the pivot and the universal concepts that drive successful transformations.
March 31, 2021
CustomerThink: Secrets of Customer-Centric Success
All brands say they want to be customer-centric and deliver a great customer experience. But most struggle, despite collecting customer feedback and investing in the latest technologies. TELUS International CEO, Jeff Puritt, shares how the key to turning CX dreams into a real competitive advantage is leadership.
March 29, 2021
Google Cloud Blog: TELUS International migrates key app to Google Cloud
As more services and applications go online, ensuring a frictionless customer experience is vital to building brand loyalty, capturing more sales, and optimizing profits. Uncover how TELUS International migrated Verint to Google Cloud to achieve better business outcomes.
March 25, 2021
Mobile ID World: TELUS International Survey Suggests People Will Keep Up Online Habits After the Pandemic
A new TELUS International survey suggests that many Americans will continue to spend much of their time online once COVID-19 has passed. These findings reflect the fact that many people have had positive experiences with online services during the pandemic.
March 23, 2021