Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
Business Wire: TELUS International to Acquire Competence Call Center (CCC)
TELUS International announces plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. Once complete (subject to closing conditions), the acquisition will add significant scale, including European footprint expansion.
2019 M12 4
Business Wire: TELUS International Named a ‘Leader’ and ‘Star Performer’ by Everest Group PEAK Matrix™
Everest Group selected 32 leading organizations to evaluate and compare for their 2019 report based upon specific performance, execution, achievement and knowledge parameters to determine the absolute market success and overall capability of service providers. The report highlights several of TELUS International’s key proprietary digital solutions.
2019 M07 10
Forbes: Three Ways To Create A Strong Customer Experience In 2020
In today's increasingly crowded marketplace, customer experience has become more of a brand differentiator. TELUS International's Michael Ringman shares three ways brands can deliver more seamless and satisfying interactions that will strengthen their customer relationships.
2020 M01 8
Forbes: The Power Of Recognition -- And How To Harness It With Digital
Recognition is an essential component of any company's culture. Marilyn Tyfting shares how digital tools can help brands harness its power to enhance their recognition programs.
2020 M01 3
Telecom Tech Outlook: Customer Service Is No Longer Just A Phone Call Away In The Digital Age
Chuck Koskovich, Chief Operations Officer for TELUS International, discusses the need for telcos to embrace digital customer experience.
2019 M12 17
Forbes: Achieving Personalization Through Data And Analytics
Mike Ringman, TELUS International's CIO, shares insight on why personalization is at the top of every progressive brand's to-do list.
2019 M12 16
Forbes: 15 Tips For Tracking And Correcting Your Company's Tech Issues And Bugs
TELUS International CIO Michael Ringman shares how machine learning can help track and correct technology issues.
2019 M12 16
Ryan Strategic Advisory: TELUS International Makes a Bold Move with Plan to Buy Competence Call Center
TELUS International has been steadily growing in the outsourcing and BPO sector. This article with analyst firm Ryan Strategic Advisory discusses recent plans to purchase Competence Call Center, one of the more well-reputed European outsourcing providers.
2019 M12 10
NelsonHall: CX Services M&A Activity Heats Up: Why Telus International is Acquiring CCC for €915m
TELUS International announced plans to purchase Competence Call Center, the deal marks the biggest M&A in front-office BPO/CX Services for 2019.
2019 M12 10
Google Blog: Google Disability Support now includes American Sign Language
Google announces the addition of American Sign Language (ASL) specialists to help people who are deaf or hard-of-hearing through video chat, with help from Connect Direct through TELUS international.
2019 M12 3
IDG Connect: C-suite career advice with Michael Ringman
Michael Ringman, TELUS International's CIO, participates in IDG Connect's C-Suite Career Advice feature, which gathers expert career advice from C-level IT and business professionals.
2019 M12 3