Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
Fast Company: Three-part series on AI and Data
Just as we humans are biased, so is the technology we create. In this three-part series with Fast Company, TELUS International's Siobhan Hanna, Ed Jay, and Jeff Puritt discuss how brands can leverage data to build AI and machine algorithms with minimal human bias.
May 13, 2021
CEO Today: Digital Novice To Digital Native
Almost everyone on the planet—from digital novices to digital natives—has been affected by the forging of a new consumer climate. And now, so many of us across wide-ranging demographics are becoming deeply dependent upon the internet and digital channels and platforms to connect us to our jobs, families and friends, communities, and ultimately to the retail world. President and CEO, Jeff Puritt, shares how these trends are changing the nature of CX.
April 30, 2021
Toolbox Tech: Combating Infobesity: 5 Things To Keep in Mind When Building Machine Learning Models
As we move our existence online, we are actively and passively creating data. Is too much a good thing? Michael Ringman, CIO, TELUS International, details what type of data tech leaders need to focus on and five things to keep in mind when building machine learning models.
June 17, 2021
Multichannel Merchant: Customer Experience: Prepping for The Next Normal
Digital interactions aren't a new concept in the retail world. Online shopping was already on the rise prior to the pandemic, yet it rapidly became the norm as lockdowns swept the globe. TELUS International Chief Operations Officer, Chuck Koskovich, shares insights and guidance to brands on how to approach CX delivery in the “next normal.”
June 14, 2021
CIO Insight: Can Gamification Drive Employee Retention?
Employee turnover costs employers more than $630 billion annually. While CIOs search for solutions for retaining employees and keeping their companies successful, gamification may offer concrete strategies that can show measurable results. TELUS International’s CIO, Michael Ringman, points to gamification as the key to quickly and effectively upskilling employees.
June 4, 2021
TD Ameritrade Network: TELUS International (TIXT) CEO On Digital Services & Solutions
TELUS International CEO, Jeff Puritt, spoke on TD Ameritrade Network regarding the organization's recent Q1 earnings as well as the future of digital services and solutions.
May 28, 2021
Fast Company: The ethical use of data in artificial intelligence
Even with the best of intentions, individuals may not recognize their own biases. TELUS International CEO, Jeff Puritt, shares what must be done to make AI effective—and fair—to all.
May 27, 2021
Total Retail: How Retailers Can Maintain Relationships With Consumers in 2021 and Beyond
For much of the past year, consumers had no choice but to shop online if they needed (or wanted) something. Chuck Koskovich, Chief Operating Officer at TELUS International, shares that as lockdown restrictions continue to ease, the shopping behaviors in the "next normal" will likely remain fairly similar.
May 26, 2021
Press release: Global Digital Customer Experience Leader TELUS International Deploys Verint Workforce Engagement on Google Cloud's Platform Worldwide
Verint announced that TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform and deployed the solution on Google Cloud's platform.
May 20, 2021
Fast Company: Aspiring to “zero bias” in AI
Bias is an inherent part of the human experience. It's the silent filter created by our lived experiences, a lens through which our everyday decisions pass. In this article, TELUS International's Ed Jay discussed how artificial intelligence has inherited bias from us, and how we have an opportunity to reduce its occurrence.
May 19, 2021
TBR: TELUS International: Purpose built to be digital first responders
TBR recently caught up with TELUS International President and CEO Jeff Puritt and discussed how the company has been able to preserve its most valuable asset, its culture, despite massive portfolio expansion and operating model transformation.
May 18, 2021
The Logic: 'Professional shopper' Puritt eyes more acquisitions to build on Telus International's early success
In his two decades at TELUS, Jeff Puritt earned a reputation for having an eye for a deal. As head of mergers and acquisitions for the Vancouver-based telecom, he championed the purchase of a majority stake in a Philippines call-centre operator called Ambergris Solutions. Since then, he has become CEO of TELUS International which has recently spun out from its parent company.
May 18, 2021