Press

As we move our existence online, we are actively and passively creating data. Is too much a good thing? Michael Ringman, CIO, TELUS International, details what type of data tech leaders need to focus on and five things to keep in mind when building machine learning models.

Digital interactions aren't a new concept in the retail world. Online shopping was already on the rise prior to the pandemic, yet it rapidly became the norm as lockdowns swept the globe. TELUS International Chief Operations Officer, Chuck Koskovich, shares insights and guidance to brands on how to approach CX delivery in the “next normal.”

Employee turnover costs employers more than $630 billion annually. While CIOs search for solutions for retaining employees and keeping their companies successful, gamification may offer concrete strategies that can show measurable results. TELUS International’s CIO, Michael Ringman, points to gamification as the key to quickly and effectively upskilling employees.

TELUS International CEO, Jeff Puritt, spoke on TD Ameritrade Network regarding the organization's recent Q1 earnings as well as the future of digital services and solutions.

Even with the best of intentions, individuals may not recognize their own biases. TELUS International CEO, Jeff Puritt, shares what must be done to make AI effective—and fair—to all.

For much of the past year, consumers had no choice but to shop online if they needed (or wanted) something. Chuck Koskovich, Chief Operating Officer at TELUS International, shares that as lockdown restrictions continue to ease, the shopping behaviors in the "next normal" will likely remain fairly similar.

Verint announced that TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform and deployed the solution on Google Cloud's platform.

Bias is an inherent part of the human experience. It's the silent filter created by our lived experiences, a lens through which our everyday decisions pass. In this article, TELUS International's Ed Jay discussed how artificial intelligence has inherited bias from us, and how we have an opportunity to reduce its occurrence.

TBR recently caught up with TELUS International President and CEO Jeff Puritt and discussed how the company has been able to preserve its most valuable asset, its culture, despite massive portfolio expansion and operating model transformation.

In his two decades at TELUS, Jeff Puritt earned a reputation for having an eye for a deal. As head of mergers and acquisitions for the Vancouver-based telecom, he championed the purchase of a majority stake in a Philippines call-centre operator called Ambergris Solutions. Since then, he has become CEO of TELUS International which has recently spun out from its parent company.