Press

The pandemic has had a major impact on company culture. According to a survey from TELUS International, the majority of Americans (51%) cited feeling less connected to their company culture while working from home.

Brands are increasingly looking for ways to connect with consumers, and the vast majority have expanded their online presence on several social media platforms while opening the floodgates for individuals with bad intentions to spam, maliciously post fake reviews, and to create toxic content. TELUS International CTO, Jim Radzicki, highlights three ways brands can use social media to protect customers from toxic user-generated content.

On-demand, scalable, and economic cloud storage and computation has enabled the efficient processing of huge data sets to draw critical insights using Artificial Intelligence. TELUS International CTO, Jim Radzicki, shares tips on how to prioritize AI projects.

TELUS International announced the opening of its third site in the U.S. with a new digital CX delivery center in North Charleston where leading global brands such as Barclays will be supported. As part of the company’s investment in the region, TELUS International also donated $10,000 to the Teachers' Supply Closet, a nonprofit organization that provides free supplies to educators who teach at schools in the region where the majority of students rely on subsidized meal programs.

Conversational AI capabilities are improving CX in a myriad of ways. Michael Ringman highlights the benefits of real-time translation and natural language processing.

Jim Radzicki has had an exciting road of experiences prior to being TELUS International's CTO and supporting such an innovative, diverse and engaged group of people across the globe. Check out his interview with IDG Connect to learn more.

A major lesson most CIOs have learned in the past 18 months is the importance of being agile and open to change. TELUS International CIO, Michael Ringman, discusses how IT leaders can embrace and empower hybrid work as we head into the rest of 2021 - and beyond.

It’s not easy being a frontline customer-service agent these days. Consumers have all kinds of questions about products, services, deliveries, promotions and more—and they expect to have them answered quickly, seamlessly, and accurately. By encouraging its employees to share their ideas, TELUS international tailors its solutions to the benefit of team members and customers.

As one of today's key enabling technologies for artificial intelligence, computer vision helps machines quickly and accurately identify, interpret, and understand the visual world in order to make intelligent recommendations and decisions.

“TELUS International’s second quarter results once again reflect our highly-engaged global team’s ability to achieve strong growth amidst a global pandemic, and further validate the long-term, financial benefits we continue to realize from strategically cultivating our diversified digital revenue streams,” said Jeff Puritt, president and CEO of TELUS International.