Press

The survey, which was conducted online within the United States by The Harris Poll on behalf of TELUS International among over 2,000 U.S. adults, found that personalization is a key driver of purchasing decisions and brand loyalty for the majority of Americans, with Generation Z (Gen Z) (age 18-21), attitudes and behaviors indicating an especially strong interest in more customized experiences.

The future of customer experience is changing – and self-service is imperative to any company’s CX strategy. Michael Ringman shares more with Forbes.

Nearshore Americas sat down with Jeff Puritt, President and CEO of Telus International, to talk digital transformation, tri- and quadrilingual talent in the region, and growth opportunities in Guatemala and El Salvador.

This article shares a conversation with Jeff Puritt around TELUS International's customer success mindset and how achieving CX success is only possible with strong execution.

There are around 6,000 professionals hired in the outsourcing sector in Romania in 2019. Adding to the already 125,000 people active in this industry, there is still an aching lack of professionals for different specializations.

Anyone with a smart speaker knows their built-in virtual assistant has a personality. Ask them the right questions, and they’ll crack jokes, sing mournful country tunes about losing their Wi-Fi connection and share interesting trivia. TELUS International CIO, Michael Ringman, discusses how when a company is able to inject some personality into its conversational bots, they can respond to customer queries while also successfully engaging consumers with the brand.

In the era of digital disruption, culture is often the biggest factor in a company's success or failure. This article written by our CIO, Mike Ringman, shares tactics on how to build a corporate culture that empowers digital transformation.

At a time when people have a short attention span due to abundant digital content, brands are struggling to provide the desired customer experience and digital experience that holds a customer’s attention for an extended period. Mike Ringman shares insights on how an omnichannel approach powered by next-gen technology can help.