Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
CEO Today: AI, Bots and RPA: A Lexicon for the 'New Normal'
The physical constraints brought about by COVID-19 have had a profound and persistent impact on every aspect of our lives, from how we shop, to how we work and learn, to how we access healthcare, and everything in between. TELUS International CEO, Jeff Puritt, spoke to CEO Today on digital transformation's role as we move towards a future state of operations.
June 30, 2020
TELUS International Announces Launch of Work Anywhere
TELUS International announces the launch of Work Anywhere, a holistic customer support solution that enables companies to connect with their customers easily and securely via a highly-engaged, remote workforce and the latest cloud-based CX technology.
April 15, 2020
Human Resource Executive: Mental health impact on employee retention
TELUS International's recent survey shares that workers would leave their current position for a job that focused more on mental health. Discover what that means for HR leaders.
October 16, 2020
Training Industry: Technology and Human Skills in Instructional Design
By virtue of forcing so many people to work from home, the COVID-19 pandemic has become a catalyst for increased remote learning. Maricel Perez Lovisolo, Vice President of Global Learning Excellence at TELUS International, highlights the importance of integrating elements of the human touch into today's virtual learning programs.
October 16, 2020
Best Money Moves: How Employee Health and Wellness Programs Help Build Resiliency
An astounding 75 percent of U.S. employees are struggling at work because of anxiety caused by COVID-19 and other recent events, according to a survey by TELUS International. This article highlights how employee health and wellness programs help build resiliency on an individual and organizational level to better navigate economic uncertainty.
October 14, 2020
Forbes: Mental Health And Remote Work: Survey Reveals 80% Of Workers Would Quit Their Jobs For This
Mental health matters for today's remote workforce - a vast majority of workers (80%) would consider quitting their current position for a job that focused more on employees' mental health. That's according to a recent survey of 1,000 American workers, published by TELUS International.
October 8, 2020
75% of American Employees Say They Have Struggled with Anxiety Caused by COVID-19 and Other World Events While Working From Home
TELUS International commissioned a survey of 1,000 Americans who have been working for their employers from home since March, and found that nearly 80% of respondents said they would consider quitting their current position for a job that focused more on employee mental health.
October 8, 2020
Forbes: 12 Things You Need To Know About Facial Recognition Technology
Michael Ringman highlights how facial authentication can make the customer experience more secure in the fourth point of this Forbes Council Post.
September 30, 2020
Destination CRM: How to Sustain Excitement for Your Digital Transformation Journey
Michael Ringman, CIO of TELUS International, discusses methods to empower team members and leaders to connect, enable, and engage with each other through digital transformation.
September 28, 2020
PhilStar: Working from home? 5 ways to prevent 'lockdown burnout'
Burnout isn't just about being physically tired. It's a legitimate medical condition recognized by the World Health Organization. TELUS International Philippines shares five ways to prevent "lockdown burnout".
September 25, 2020
TELUS International Named to Constellation ShortList for Customer Experience (CX) Operations Services: Global
TELUS International was named to the Constellation ShortList™ for Customer Experience (CX) Operations Services: Global in Q3 2020. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for early adopter and fast follower organizations.
September 23, 2020
Press Release: TELUS International Enhances Track Record as a Global Leader in Digital Solutions and Customer Experience
TELUS proudly recognizes TELUS International for receiving several notable third party rankings and awards in recent months.
September 18, 2020