Social Impact
At TELUS International, we understand the relationship between the success of our company and the well-being of the communities where we live, work and serve.
We give where we live
We know that our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty. Since 2007, TELUS International and our team members have impacted the lives of more than 1.2 million people across the globe through our volunteer activities and charitable giving, including Community Board donations. #GiveWhereWeLive
2022 Sustainability Report
Our continued focus on environmental, social and governance priorities and principles has unlocked some of the most meaningful opportunities for our team members, clients and shareholders.
The 2022 TELUS International Sustainability Report provides insight into our company’s areas of focus and outlines important forward-looking commitments. We’re proud of what we accomplished last year and are committed to doing even more good in 2023. From TELUS Days of Giving focused on strengthening social infrastructure and environmental stewardship across the globe, to helping our parent company reach net carbon-neutral operations by 2030, to hiring and supporting a diverse and talented team, we are dedicated to helping our people, communities and business thrive.
It’s in our nature to care
Beyond single-day activities, we are dedicated to creating ongoing, lasting partnerships with both our CSR partners and clients. Among the many stories to share, here are a few that make us especially proud:
TELUS Days of Giving
For several of our partners and clients, the sheer scale of our CSR activities are awe-inspiring to the point where clients are asking to take part in our TELUS Day of Giving events around the globe. This means working hand in hand with our clients to make a difference improving the lives of children, enhancing education and alleviating extreme poverty.
Empowering the poor
During our long-time partnership with Gawad Kalinga (GK) in the Philippines, we have created two new villages and built hundreds of homes for some of the nation’s poorest families. On a regular basis, our team members continue to volunteer at the villages teaching life skills, tutoring children and empowering previously homeless people to take control of their lives.
HOPE (Helping Our People through Education)
HOPE is an 8 to 10-month life-changing program for students in Central America teaching them English and job skills while they receive an allowance from TELUS International. At the end of the program, students are given fulfilling roles in the company, enabling them to support themselves and their families.
Watch VideoHosting after school programs
For years, in El Salvador, TELUS International volunteers have been actively involved in improving the education of young children. The “GIVE” program runs in partnership with Glasswing International in two public schools sponsored by TELUS International. Once per week, volunteers lead after school programs, sharing their skills in arts, sports and academics.
Diversity and inclusiveness – hearing impaired
We believe the diversity of our team is a significant competitive advantage and we value the contribution of each and every team member. As just one example, take a look at our Inclusion Program for the Hearing Impaired at TELUS International in Guatemala and see the impact on people like Gaby, Blas, Michelle, Jeyner, Gabriela, Maynor and many others.
Watch VideoSpectrum - LGBT2QA
We believe in the power and happiness that comes from bringing your true self to work every day. As a result, we are proud to support Spectrum - our resource group for lesbian, gay, bisexual, transgender, two-spirited, queer and allied (LGBT2QA) team members - with a vision of creating a more diverse and inclusive work environment at TELUS International.
Staying safe in a digital world - TELUS Wise®
First launched in Canada by our parent company, TELUS, TELUS Wise empowers children, adults and seniors to stay safe online. The program, now also available to team members in the Philippines and Vegas, offers interactive and informative workshops and content to protect one’s online security, privacy, and reputation, rising above cyberbullying, and using technology responsibly.
Learn moreConnections - supporting women at work
Connections is the women’s network of TELUS International, a program that seeks to create an inclusive community and connect the needs and interests of women in the company while supporting their professional and personal development. As an example, in El Salvador, the “Work for Her” training program provides high school graduates with 210 hours of English training and 40 hours of life skills workshops which can then be used to apply for full-time positions within the company.
Social impact
TELUS Community Boards
We believe in taking CSR further. Created in 2005 by our parent company, TELUS, 19 Community Boards, including five international boards, have led the company’s support of grassroots charities. Since 2000, TELUS team members and retirees have contributed more than $900 million (CAD) and 1.8 million days of service. TELUS was honored to be named the most outstanding philanthropic corporation globally by the Association of Fundraising Professionals (AFP), becoming the first Canadian company to receive this prestigious international recognition.
TELUS International’s five Community Boards are making a positive impact in the Philippines, Guatemala, El Salvador, Bulgaria and Romania, each with a US$100,000 annual donation budget.
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