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Social Impact

At TELUS International, we understand the relationship between the success of our company and the well-being of the communities where we live, work and serve.

A woman wearing a "We give where we live" shirt painting a leaf wall mural

We give where we live

We know that our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty. Since 2007, TELUS International and our team members have impacted the lives of more than 1.6 million people across the globe through our volunteer activities and charitable giving, including Community Board donations. #GiveWhereWeLive

The cover of TELUS International's 2023 Sustainability and ESG Report. Beside the cover is a grid of four images, representing four commitments. 1. Environment: Depicting a TELUS International team member planting a tree. 2. Diversity, equity and inclusion: Depicting two TELUS International team members posing with a drawing. 3. Cybersecurity: Depicting a hand unlocking a smartphone with a passcode. 4. Corporate social responsibility: Depicting TELUS International team members working together to paint a building.

2023 Sustainability and ESG Report

"As we move forward, we remain steadfast in our commitment to a caring culture, sustainable growth, community well-being and responsible innovation," shared TELUS International President and CEO, Jeff Puritt, in the 2023 Sustainability and ESG Report.

Get your copy of the report for an outline of the progress we've made over the past year toward our environmental, social and governance priorities.

Report highlights include: details about our net zero emissions targets and the progress that has been made in 2023; information about our impact sourcing programs that benefit our communities, our partners and our business; news from our employee resource groups, which celebrate diversity and engender equity and inclusion among our team members; and a list of numerous events, like our TELUS Days of Giving, in which our team members have constructed schools, planted trees, protected bee populations, provided mentorship and educational opportunities and much more.

Download the PDF

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It's in our nature to care

Beyond single-day activities, we are dedicated to creating ongoing, lasting partnerships with both our CSR partners and clients. Among the many stories to share, here are a few that make us especially proud:

TELUS Days of Giving

For several of our partners and clients, the sheer scale of our CSR activities are awe-inspiring to the point where clients are asking to take part in our TELUS Day of Giving events around the globe. This means working hand in hand with our clients to make a difference improving the lives of children, enhancing education and alleviating extreme poverty.

Empowering the poor

During our long-time partnership with Gawad Kalinga (GK) in the Philippines, we have created two new villages and built hundreds of homes for the nation's underprivileged families. On a regular basis, our team members continue to volunteer at the villages teaching life skills, tutoring children and empowering previously homeless people to take control of their lives.

HOPE (Helping Our People through Education)

HOPE is an eight-to-ten-month life-changing program for students in Central America teaching them English and job skills while they receive an allowance from TELUS International. At the end of the program, students are given fulfilling roles in the company, enabling them to support themselves and their families.

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Hosting after school programs

For years, in El Salvador, TELUS International volunteers have been actively involved in improving the education of young children. The "GIVE" program runs in partnership with Glasswing International in three public schools sponsored by TELUS International. Volunteers lead after school programs, sharing their skills in arts, sports and academics.

Diversity and inclusiveness — hearing impaired

We believe the diversity of our team is a significant competitive advantage and we value the contribution of each and every team member. As just one example, take a look at our Inclusion Program for the Hearing Impaired at TELUS International in Guatemala and see the impact on people like Gaby, Blas, Michelle, Jeyner, Gabriela, Maynor and many others.

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Spectrum — LGBTQIA2S+

We believe in the power and happiness that comes from bringing your true self to work every day. As a result, we are proud to support Spectrum — our resource group for lesbian, gay, bisexual, transgender, queer/questioning, intersex, asexual, two-spirited and allied (LGBTQIA2S+) team members — with a vision of creating a more diverse and inclusive work environment at TELUS International.

Staying safe in a digital world — TELUS Wise®

First launched in Canada by our parent company, TELUS, TELUS Wise empowers children, adults and seniors to stay safe online. The program, now also available to team members in the Philippines and Las Vegas, offers interactive and informative workshops and content to protect one's online security, privacy, and reputation, rising above cyberbullying, and using technology responsibly.

Learn more

Connections — supporting women at work

Connections is the women's network of TELUS International, a program that seeks to create an inclusive community and connect the needs and interests of women in the company while supporting their professional and personal development. As an example, in El Salvador, the "Work for Her" training program provides high school graduates with 210 hours of English training and 40 hours of life skills workshops which can then be used to apply for full-time positions within the company.

Social impact

A group of people smiling and holding a large $100,000 USD cheque.

TELUS Community Boards

We believe in taking CSR further. Created in 2005 by our parent company, TELUS, 19 Community Boards, including five international boards, have led the company's support of grassroots charities. Since 2000, TELUS team members and retirees have contributed more than $1.7 billion (CAD) and 2.2 million days of service. TELUS was honored to be named the most outstanding philanthropic corporation globally by the Association of Fundraising Professionals (AFP), becoming the first Canadian company to receive this prestigious international recognition.

TELUS International's five Community Boards are making a positive impact in the Philippines, Guatemala, El Salvador, Bulgaria and Romania, each with a $100,000 (USD) annual donation budget.

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