Social Impact

At TELUS International, we understand the relationship between the success of our company and the well-being of the communities where we live, work and serve.

A woman wearing a "We give where we live" shirt painting a leaf wall mural

We give where we live

We know that our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty. Since 2007, TELUS International and our team members have impacted the lives of more than 1.2 million people across the globe through our volunteer activities and charitable giving, including Community Board donations. #GiveWhereWeLive

2022 Sustainability Report

Our continued focus on environmental, social and governance priorities and principles has unlocked some of the most meaningful opportunities for our team members, clients and shareholders.

The 2022 TELUS International Sustainability Report provides insight into our company’s areas of focus and outlines important forward-looking commitments. We’re proud of what we accomplished last year and are committed to doing even more good in 2023. From TELUS Days of Giving focused on strengthening social infrastructure and environmental stewardship across the globe, to helping our parent company reach net carbon-neutral operations by 2030, to hiring and supporting a diverse and talented team, we are dedicated to helping our people, communities and business thrive.

A group of children in a room learning

It’s in our nature to care

Beyond single-day activities, we are dedicated to creating ongoing, lasting partnerships with both our CSR partners and clients. Among the many stories to share, here are a few that make us especially proud:

TELUS Days of Giving

For several of our partners and clients, the sheer scale of our CSR activities are awe-inspiring to the point where clients are asking to take part in our TELUS Day of Giving events around the globe. This means working hand in hand with our clients to make a difference improving the lives of children, enhancing education and alleviating extreme poverty.

Empowering the poor

During our long-time partnership with Gawad Kalinga (GK) in the Philippines, we have created two new villages and built hundreds of homes for some of the nation’s poorest families. On a regular basis, our team members continue to volunteer at the villages teaching life skills, tutoring children and empowering previously homeless people to take control of their lives.

HOPE (Helping Our People through Education)

HOPE is an 8 to 10-month life-changing program for students in Central America teaching them English and job skills while they receive an allowance from TELUS International. At the end of the program, students are given fulfilling roles in the company, enabling them to support themselves and their families.

Watch Video

Hosting after school programs

For years, in El Salvador, TELUS International volunteers have been actively involved in improving the education of young children. The “GIVE” program runs in partnership with Glasswing International in two public schools sponsored by TELUS International. Once per week, volunteers lead after school programs, sharing their skills in arts, sports and academics.

Diversity and inclusiveness – hearing impaired

We believe the diversity of our team is a significant competitive advantage and we value the contribution of each and every team member. As just one example, take a look at our Inclusion Program for the Hearing Impaired at TELUS International in Guatemala and see the impact on people like Gaby, Blas, Michelle, Jeyner, Gabriela, Maynor and many others.

Watch Video

Spectrum - LGBT2QA

We believe in the power and happiness that comes from bringing your true self to work every day. As a result, we are proud to support Spectrum - our resource group for lesbian, gay, bisexual, transgender, two-spirited, queer and allied (LGBT2QA) team members - with a vision of creating a more diverse and inclusive work environment at TELUS International.

Staying safe in a digital world - TELUS Wise®

First launched in Canada by our parent company, TELUS, TELUS Wise empowers children, adults and seniors to stay safe online. The program, now also available to team members in the Philippines and Vegas, offers interactive and informative workshops and content to protect one’s online security, privacy, and reputation, rising above cyberbullying, and using technology responsibly.

Learn more

Connections - supporting women at work

Connections is the women’s network of TELUS International, a program that seeks to create an inclusive community and connect the needs and interests of women in the company while supporting their professional and personal development. As an example, in El Salvador, the “Work for Her” training program provides high school graduates with 210 hours of English training and 40 hours of life skills workshops which can then be used to apply for full-time positions within the company.

Social impact

A group of people smiling and holding a large $100,000 USD cheque.

TELUS Community Boards

We believe in taking CSR further. Created in 2005 by our parent company, TELUS, 19 Community Boards, including five international boards, have led the company’s support of grassroots charities. Since 2000, TELUS team members and retirees have contributed more than $900 million (CAD) and 1.8 million days of service. TELUS was honored to be named the most outstanding philanthropic corporation globally by the Association of Fundraising Professionals (AFP), becoming the first Canadian company to receive this prestigious international recognition.

TELUS International’s five Community Boards are making a positive impact in the Philippines, Guatemala, El Salvador, Bulgaria and Romania, each with a US$100,000 annual donation budget.

We can help

Join our caring culture

If you’re looking for a great career and a place to shine, join the TELUS International family.

Search our careers today

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain