Top Resources

COVID-19 fundamentally changed the retail industry. Discover how some retailers embraced tech and digital solutions to reimagine the customer experience.

On this episode of TELUS International Studios, we chat with Peter Ryan of Peter Ryan Advisory. A former guest of the podcast way back in 2017, Peter offers a unique approach to which technology has remained on top, how the world of CX has shifted because of the COVID-19 pandemic, the use of analytics to understand your customer base, and how society's needs have changed since then.

In this virtual think tank article developed in partnership with Frost & Sullivan, discover key insights on how top brands are embracing the future of CX delivery.

Managing a complex mainframe environment to support growth can be a significant burden for many businesses. Discover how TELUS International can help you improve the performance, security and cost of managing your business-critical IT assets.

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.

In this episode, Mark Quinn shares insights from his incredible career so far, starting with his experience in the U.S. Airforce up until today - and how he continues to use these insights in his own business model at Eyelinez.

Do you know how to provide great customer experiences to the 'everything customer'? Find out how to satisfy the next generation of consumers.

What can you expect from 2021 when it comes to digital customer experience (CX) trends? Two TELUS International executives share their predictions and advice.

What advice does our guest Glenn Weinstein, Chief Customer Officer at Twilio have for business leaders? Look for ways to let your software developers solve problems.