A recent TELUS International and Harris Poll survey revealed that the majority of consumers prefer a personalized brand experience. Learn best practices to get the most out of the personalization opportunity.

Providing a consistent customer service experience across countries and markets is crucial to building your brand. Discover three tips that can help you keep customers happy wherever they are.

More and more companies are creating a C-level role explicitly dedicated to building a customer-obsessed culture. But, does that mean that every company needs a Customer Experience Officer (CXO) in order to compete?

Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.

Serving as a trusted advisor, TELUS International works with clients to achieve the best results through continuous process improvement.

Learn how leading travel & hospitality brands are taking a high-tech, high-touch approach to deliver better customer experiences.

Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.

Consumers are recognizing the convenience of verbally searching for information. For busy, on-the-go customers, the hands-free interaction option is hard to beat, which begs the question: Is your business's customer experience (CX) voice-compatible?

Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.

Discover how Gen Z is fundamentally changing the way brands approach CX design as revealed in a recent survey conducted by The Harris Poll on behalf of TELUS International.