Top Resources

Discover five of the most common pitfalls brands encounter with data collection — and ways to successfully overcome them.

Social selling, or social commerce, is revolutionizing the way organizations do business online. Here's how it can help you deliver a more satisfying customer experience.

In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.

From how the pandemic has changed our relationship with technology, accelerated fear and anxiety, to the stress this time has had on the economy, and what it all means for your company. Brian Solis identifies this time as the "novel economy" and he introduces a new cross-generational demographic, called Generation N.

Discover useful insights into the challenges of data preparation to ensure that your next artificial intelligence project is a success.

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.

Air travel has changed significantly due to COVID-19. Here's what airlines are doing to keep travelers safe while streamlining the customer experience (CX).

Is COVID cashlessness an enduring trend? Learn more about the changing digital payments landscape and the trends shaping the cash vs. cashless debate.

Discover how TELUS International supported its parent company, TELUS, by introducing its intelligent TELUS International Assistant enterprise-grade chatbot platform to deliver a more comprehensive and improved customer experience (CX) to their valued clients.

This episode deep dives into what the last year has been like for LetsGetChecked - from providing COVID testing, to working alongside various airlines to launch a transatlantic Coronavirus testing trial to demonstrate how testing can re-open travel routes and minimize the need for quarantine periods.