Discover how Gen Z is fundamentally changing the way brands approach CX design as revealed in a recent survey conducted by The Harris Poll on behalf of TELUS International.

TELUS International offers a wide range of Testing & Quality Assurance (QA) services to optimize your software testing life cycle. Discover how they can help your application development and performance.

For companies looking to increase competency and reduce costs in a legitimate, world-class tech environment, Dublin and Cork should be high on the list. Here are a few of the reasons why.

Digital transformation isn’t unlike building a house. Discover how every component of your company contributes something different to the overall success of the project.

In the free-to-play games industry, stories have long circulated about "whales" — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.

TELUS International has almost 40,000 team members requiring swift and effective IT support. Learn how an internally implemented Conversational Bot helped save time and reduce costs, while engaging team members in a new unique way.

There are limitless ways to approach digital transformation. Discover how and where global businesses are focusing their resources in order to improve the digital customer experience.

In the context of customer service, Big Data is invaluable — but that's not all it can do. Learn how organizations are using data to benefit society by defending human rights, improving public safety and more.

Employees are tired of boring PowerPoint presentations and training manuals as thick as a brick. Discover how gamified work experiences promote engagement and inspire customer service agents to perform at their peak.

Learn how great companies deliver world-class effortless experience, with insights from Patreon, Zuora, Wix, Thistle and Noa.