A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.

Leading brands have always understood the power of delivering great customer service on a one-to-one basis. Now, the pressure is on to use technology to scale that level of personalization. Discover expert tips on striking the right balance without breaking the bank.

Customer experience leaders from top brands recently joined representatives from TELUS International and Frost & Sullivan for dinner and discussion on how best to adapt to the digital age as it unfolds in real-time. Read on to discover three key trends on the minds of CX leaders today.

The benefits of Recruitment Process Outsourcing range from cost savings to a higher caliber of staff — but first, you have to find the right RPO partner. Here's how to optimize your talent acquisition efforts without busting your budget.

When a fast-growing tech company is rapidly growing, it can be tough to take time out to fine tune certain elements of the business, including customer service. Here are some tools to consider when building your customer support tech stack for scale.

Discover best practices to ensure your brand can successfully execute the unique nuances of SMS-based support and increase customer satisfaction in the process.

Discover three key pieces of sage advice from leaders who underwent digital transformation projects in this guest post from IDC's VP of Customer Care and CRM.

TELUS International’s Talent Acquisition Solutions enhances your talent attraction, optimizes your recruitment process and streamlines operations while reducing costs. Our experts utilize unique recruitment tactics and leading-edge technology to cost-effectively secure and manage the right talent to drive your business forward.

Search the partial phrase, "Millennials are killing…" and you'll be presented with a lengthy list of options — but is industry killer a fair label to give Gen Y? Learn how brands can tailor the customer experience to meet the needs of this unique generation.

If you haven't considered India as a potential outsourcing destination, here's why it may be time to reconsider.