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Three essential steps for fintech trust and safety
CX Best PracticesFintech & Financial Services
As fintechs gain market share, digital threats abound. Get ahead with these three essential steps for setting up a fintech trust and safety operation.
- white paper
Everest Group PEAK Matrix for CXM Services in the Americas 2022
Discover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Countering common forms of fraud in eCommerce
CX Best PracticeseCommerce
Preventing fraud is top of mind for online retailers. Learn about different types of eCommerce fraud and what you can do to protect your customers.
Does data hold the key to autonomous vehicle safety?
Experts believe autonomous vehicles will substantially improve road safety. Discover how large, diverse and accurate datasets are enabling this vision.
Future trends in debt collections
Debt collection studies show that 52% of consumers pay what they owe when given the option to manage their debt digitally. Uncover more industry trends.
Attracting and hiring top talent in content moderation
People and Culture
The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.
- white paper
The top emerging technologies in banking in 2022
Next-Gen TechnologyFintech & Financial Services
Get a glimpse of the technology that banking leaders are investing in this year with this new report from Forrester.
Data labeling fundamentals for machine learning
Machine learning demands massive amounts of clean, structured, labeled data. Learn the fundamentals of data labeling for successful AI training.
Six tips for providing elite tech support
CX Best Practices
Discover six leading technical support best practices designed to drive higher customer satisfaction and improve employee engagement.
Selecting the best outsourcing destination for your business
Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.