Boosting ad relevance in key global markets
User-generated content: Empowering a community of brand advocates
Customer Service Channels
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Latest insights and resources
Three ways Aura is using CX to stand out from the pack
CX Best Practices
When it comes to identity theft and fraud, people want protection against threats and empathetic support in emergencies. Read key CX insights from Christopher Bray, chief revenue officer at Aura.
How extended reality is redefining the eCommerce experience
Learn how AR and VR technology have the potential to reinvent digital customer experience for eCommerce brands.
How Aura is building customer trust while combating fraud
CX Best Practices
On this episode, we're joined by Christopher Bray, chief revenue officer at Aura, a digital security unicorn. Christopher shares insights on empathetic customer care and combating fraud. Listen now.
Coaching at a distance: Five tips for successful virtual coaching
People and Culture
When done right, virtual coaching can be an effective means of professional development. Discover five expert tips for coaching in a remote workplace.
Meet Marty Cooper, the inventor of the cell phone
Marty Cooper, the inventor of the cell phone, shared insights with TELUS International about the invention, the path to accessibility and what's next. Read on to hear the innovator's perceptive account.
The Internet of Medical Things is just what the doctor ordered
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
Innovating cellular technology with Marty Cooper, inventor of the mobile phone
On this episode, we're joined by Marty Cooper, the inventor of the first ever mobile phone, and author of Cutting the Cord: The Cell Phone Has Transformed Humanity. Marty discusses his book, how the cell phone came to be, as well as his predictions for the future of AI and cellular technology.
How to build an automation roadmap
The best way to avoid haphazard automation efforts is to put a detailed roadmap in place. Discover expert tips for developing a plan and putting it in action.
Building technology for an inclusive future: A conversation with the founder of WAYE
With the development of next-generation technology comes the need to build for inclusivity. Learn about the future of work, technology and more from our conversation with Sinead Bovell, founder of WAYE.
Financial services and the digital customer experience
CX Best PracticesFintech & Financial Services
Learn about trends, trust and technology in the evolving financial services industry.