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Illustration of a smartphone, cash, a payment card and a wallet, with text that reads: "The top emerging technologies in banking in 2022: A new report from Forrester"

The top emerging technologies in banking in 2022

Next-Gen TechnologyFintech & Financial Services

Selecting the best outsourcing destination for your business
Outsourcing
Executive survey results: CX outsourcing in 2022
Outsourcing
Executive survey results: IT Service Desk optimization
Next-Gen Technology
Quality assurance best practices for AI training data
AI Data

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Latest insights and resources

How to connect with your customers during the stressful holiday season
CX Best PracticeseCommerce
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
Protect the protectors: Wellness strategies for content moderators
People and Culture
Content moderation can take a toll on those doing the job day-in and day-out. These best practices can help companies protect their employees' well-being.
Infographic: CX expectations in the metaverse
CX Best Practices
Explore survey results from American consumers on the subject of the metaverse and related customer experience expectations.
Five common data annotation challenges and how to solve them
AI Data
Data annotation can create bottlenecks in AI and machine learning projects. Learn how to improve data quality and overcome data annotation challenges.
Top five advantages of outsourcing credit card collections
Outsourcing
Discover five reasons why outsourcing credit card collections to an experienced partner with well-trained staff is beneficial for your business.
The increasing sophistication of AI in content moderation
Customer Service Channels
AI plays an important role in managing user-generated content. Discover key considerations for incorporating AI in your content moderation strategy.
case study
Facilitating transactional review and online shopping services for a global tech giant
AI DataTechnology
Examine how TELUS International evaluated high-quality data and merchant ratings to enhance the customer experience.
Five customer retention strategies you need today
Customer Service Channels
Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.
Quality assurance best practices for AI training data
AI Data
Training AI systems demands observing data quality best practices. Learn more about AI data quality control in this primer.
The evolving nature of digital content
Customer Service Channels
As the digital world continues to evolve, discover why content moderation is crucial for brands to effectively monitor user-generated content.

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