Self-service can be an efficient way to deliver customer care – provided your customers don't hit a snag. Discover best practices for avoiding obstacles.

Discover how TELUS International’s RPA solution can help your organization work smarter, not harder.

International Women's Day takes place on March 8, but that doesn't mean working toward an inclusive society is a single day affair. Learn about TELUS International's 'Work For Her' program which aims to create equal opportunities for training and employment for women in El Salvador.

Learn how player data can translate into better design, boosted revenue and more acute fraud detection.

Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn't mean they don't have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.

Consumers today want and expect every brand interaction to be effortless. Discover how Cloud Contact 360 (CC360) can enhance the customer journey for an improved bottom line.

Curiosity isn't just an innate characteristic people possess. Rather, it's a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.

AI is great at detecting some types of unwanted user-generated content, but not others. That's why your safest best is to take a high-tech, high-touch approach to content moderation. Learn more about striking the right balance between technology and human agents.

Generations have different preferences for when, where and how they want to use customer support self-service tools. But, what are they? Take a journey through our flowchart and see for yourself!

Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.