Top Resources

TELUS International surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities in this one-minute white paper.

Discover how The Home Depot finds success with a strong set of core values in combination with an inverted pyramid management style.

On this episode, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot's CX strategy.

Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.

Why do employees make excellent brand ambassadors? Discover insights from the director of customer experience at Melio.

Uncover the history of computer vision, deep learning and neural networks, and learn how their developments could meaningfully impact businesses and society as a whole.

Make strategic decisions with the full picture of your digital workforce.

Discover how TELUS International edits and enhances a leading virtual assistant's voice grammar framework for one of the world's largest technology corporations.

The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.

In this episode, you'll hear Ingrid Olson, director of customer experience at Melio, share a fresh perspective on CX during periods of expansive growth.