Generations have different preferences for when, where and how they want to use customer support self-service tools. But, what are they? Take a journey through our flowchart and see for yourself!

Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.

Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what's in store for the industry in the years ahead.

It's estimated that by 2025, 60% of major consumer brands and retailers will be increasing customer engagement and influencing purchasing decisions through the use of emotion detection and management strategies. Here's a look at how they'll accomplish the task.

Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.

Not all live chat support programs are created equal. Maximize your chat-based customer service with these six strategies.

True or false: Great customer service requires significant financial investment? False! Discover expert tips to improve your brand's customer service without breaking the bank.

Esports have gained popularity and gaming companies are looking to get in on the action. But it's about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.

The market potential for robotic process automation is huge, but you may still be wondering: What is RPA exactly — and how is it going to revolutionize my business? Learn how this enticing technology works.

Knowing how to handle customer comments is a big part of successful social media customer service. Find tips to ensure positive brand interactions across social channels.