Executive survey results: IT Service Desk optimization
The Great Resignation: Attracting and retaining top CX talent
People and Culture
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Latest insights and resources
Sustainable travel, bleisure trips and other travel trends to watch for in 2022
TrendsTravel & Hospitality
Tourism is rebounding, but traveler's expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.
CX best practices for the live events industry
CX Best Practices
Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.
The shift to responsible AI and best practices for implementation
Given its immense influence in shaping our experiences, it's increasingly important that AI is developed ethically and responsibly. Discover leading responsible AI principles and how they can be implemented.
Streamlining operational costs amid a tech downturn
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
Launching a new game with player support in mind
CX Best PracticesGames
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
How to streamline telecom customer service in today's remote reality
CX Best PracticesCommunications & Media
With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.
Six ways to help your CX team handle the influx in travel volume
CX Best PracticesTravel & Hospitality
Trends show a major spike in travel for 2022, but many travel and hospitality brands aren't prepared for it. Get ready with these six CX strategies.
- case study
Driving efficiency with digital automation for a financial services brand
Next-Gen TechnologyFintech & Financial Services
Discover how TELUS International implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.
- case study
Processing vast amounts of Salesforce call data with intelligent automation solutions
TELUS International’s RPA as a Service (RPAaaS) solution enabled a technology client to quickly convert more than 60,000 Salesforce call data files into cloudstored PDFs for improved operational success.
As the metaverse transforms health and wellness, don't forget about CX
Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.