Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven't recently considered outsourcing your brand's customer care, here are three reasons why it should be top of mind.

Trusted partnerships benefit everyone by fostering, collaboration, and enabling companies to offer services and solutions that help their customers live better lives. Discover how when core values are shared, partnerships can thrive over the short and long-term for sustainable success.

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

Through the integration of a Conversational Bot to automate responses, TELUS International's team members and HR help desk agents experienced significant time and cost savings.

From travel, to groceries, to oil changes, there's a loyalty program for just about everything these days. But, do these programs actually accomplish what their namesake suggests: drive repeat business and secure customer loyalty?

TELUS International’s Real-Time Translation Bot is a next-gen technology solution that enables contact centers to gain a multilingual edge.

Multilingual customer care is key to staying competitive in a global marketplace, but it hasn't always been easy to deliver. Learn how technology like AI and machine learning can give you an edge.

Cart abandonment statistics are high across all industries. Discover some of the best strategies for getting customers to complete their online purchases and save 'ghosting' for the dating apps.

People throw the terms "customer service" and "customer experience" around a lot these days, but do you know the key difference? Learn how they differ — and how each impact your business.

Employee feedback has the ability to reshape both your business and the customer experience. Discover some of the leading ways to elevate your teams' voices.