Not all live chat support programs are created equal. Maximize your chat-based customer service with these six strategies.

True or false: Great customer service requires significant financial investment? False! Discover expert tips to improve your brand's customer service without breaking the bank.

Esports have gained popularity and gaming companies are looking to get in on the action. But it's about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.

The market potential for robotic process automation is huge, but you may still be wondering: What is RPA exactly — and how is it going to revolutionize my business? Learn how this enticing technology works.

Knowing how to handle customer comments is a big part of successful social media customer service. Find tips to ensure positive brand interactions across social channels.

Make 2020 the year of the customer. With these data points as a guide, CX professionals can develop their 2020 vision, and execute it with confidence.

Discover five tech-related resolutions that companies and their contact centers can embrace in the new year in order to better meet customer needs.

Digital transformation requires a whole new set of KPIs to track success. Discover which metrics are right for you.

Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.

Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven't recently considered outsourcing your brand's customer care, here are three reasons why it should be top of mind.