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Latest insights and resources
How games companies can transfer their culture to their CX partners
People and CultureGames
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
- case study
Mitigating bias in artificial intelligence (AI) by creating work opportunities for displaced persons
AI Data
TELUS International partnered with YICF, an Indonesian not-for-profit organization, to expand its impact sourcing initiative in order to accurately represent the voices of displaced persons and refugees in Southeast Asia.
- Guide
Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud
Next-Gen Technology
Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.
- Guide
Quality, quantity, and responsibility: Three key data pillars for successful AI implementations
AI Data
In this IDC Info Snapshot, learn about the three key pillars for any successful AI implementation and the advantages of partnering with a trusted advisor to create and deliver your AI vision.
- Guide
Why fast-growing brands need an experienced CX service provider to scale operations
CX Best Practices
Discover the advantages of partnering with an experienced CX service provider to scale your operations in this IDC Info Snapshot.
- Guide
Expanding content moderation capabilities helps fast-growing brands earn customer trust
CX Best Practices
In this IDC Info Snapshot, discover the benefits of engaging an experienced CX partner for content moderation to safeguard your online communities.
Seven digital CX books to add to your reading list
CX Best Practices
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
- brochure
TELUS International Overview
Next-Gen Technology
Get to know us in two pages. Learn more about who we are and what we do.
What happens to humans after we automate?
Next-Gen Technology
Discover the benefits of intelligent automation and how humans and digital coworkers are working together to achieve business optimization.
- case study
Building new cloud infrastructure to enable Verint Workforce Engagement on GCP
Next-Gen Technology
TELUS International looked inward to add value for customers by modernizing the Verint Workforce Engagement application suite and creating new cloud infrastructure on Google Cloud Platform (GCP). See the results.
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