Top Resources

The top trends that will shape CX in 2021
CX Best Practices
Getting employee engagement right when ramping in the tech sector
People and CultureTechnology
How CX is driving the future of payments
CX Best PracticeseCommerce
Leveraging Robotic Process Automation to Drive Improved Healthcare
Next-Gen TechnologyHealthcare
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Latest insights and resources
COVID one year later: How retail sectors have adapted to new realities
Customer Service ChannelseCommerce
COVID-19 fundamentally changed the retail industry. Discover how some retailers embraced tech and digital solutions to reimagine the customer experience.
- podcast
An Analyst's Take: Peter Ryan on the Shifts in CX
CX Best Practices
On this episode of TELUS International Studios, we chat with Peter Ryan of Peter Ryan Advisory. A former guest of the podcast way back in 2017, Peter offers a unique approach to which technology has remained on top, how the world of CX has shifted because of the COVID-19 pandemic, the use of analytics to understand your customer base, and how society's needs have changed since then.
Embracing the future of CX delivery - top brands share insights
CX Best Practices
In this virtual think tank article developed in partnership with Frost & Sullivan, discover key insights on how top brands are embracing the future of CX delivery.
- brochure
TELUS International Mainframe Cloud Service
Next-Gen Technology
Managing a complex mainframe environment to support growth can be a significant burden for many businesses. Discover how TELUS International can help you improve the performance, security and cost of managing your business-critical IT assets.
Getting employee engagement right when ramping in the tech sector
People and CultureTechnology
A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.
How CX is driving the future of payments
CX Best PracticeseCommerce
Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.
- podcast
How Eyelinez can help virtual engagement
CX Best Practices
In this episode, Mark Quinn shares insights from his incredible career so far, starting with his experience in the U.S. Airforce up until today - and how he continues to use these insights in his own business model at Eyelinez.
Designing Customer Experience for the Everything Customer
CX Best Practices
Do you know how to provide great customer experiences to the 'everything customer'? Find out how to satisfy the next generation of consumers.
The top trends that will shape CX in 2021
CX Best Practices
What can you expect from 2021 when it comes to digital customer experience (CX) trends? Two TELUS International executives share their predictions and advice.
- podcast
Twilio on Digital Transformation and Software Developers
Next-Gen Technology
What advice does our guest Glenn Weinstein, Chief Customer Officer at Twilio have for business leaders? Look for ways to let your software developers solve problems.
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