Top Resources

Air travel has changed significantly due to COVID-19. Here's what airlines are doing to keep travelers safe while streamlining the customer experience (CX).

Is COVID cashlessness an enduring trend? Learn more about the changing digital payments landscape and the trends shaping the cash vs. cashless debate.

Discover how TELUS International supported its parent company, TELUS, by introducing its intelligent TELUS International Assistant enterprise-grade chatbot platform to deliver a more comprehensive and improved customer experience (CX) to their valued clients.

This episode deep dives into what the last year has been like for LetsGetChecked - from providing COVID testing, to working alongside various airlines to launch a transatlantic Coronavirus testing trial to demonstrate how testing can re-open travel routes and minimize the need for quarantine periods.

Discover why co-innovation is an instrumental strategy in accelerating digital transformation for better business and CX outcomes.

The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.

Minnie Fong VP of New Markets, Business Operations and Strategy at Imperfect Foods joins us on this episode of TELUS International Studios. Minnie has been with the company from the start, so she shares what the explosion of success and growing pains have been like with the company.

Data annotation is the invisible infrastructure behind our AI-powered future. Learn more about this industry and why it's never mattered more.

Today, millions of algorithms make decisions and take actions on consumers’ behalf, whether they know it or not. And while still in its infancy, this shift toward autonomous services is taking hold within financial services. This Forrester report explores how algorithm-driven services will reshape the industry.

The pandemic has driven disruption and digital transformation across all sectors, especially in banking. This Forrester report explores how digital technologies are changing the banking landscape and how best to capitalize on this pace of change in the years ahead.