Articles & events

Article | News: TELUS International announces the acquisition of Xavient Digital
Article

News: TELUS International announces the acquisition of Xavient Digital

Learn how the new partnership expands TELUS International’s global IT services offering with advanced, next-generation IT consulting and delivery capabilities.

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Article

It’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud

Article | It’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud

Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.

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Article

The empathy solution: Four strategies for developing compassion in your agents

Article | The empathy solution: Four strategies for developing compassion in your agents

Discover expert strategies for developing empathy in the contact center for the good of your customers and your brand.

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Article

Why a customer experience partner is key to earning fintech consumer trust

Article | Why a customer experience partner is key to earning fintech consumer trust

Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.

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Solution feature

Drive performance and improve costs with Business Process Improvement

Solution feature | Drive performance and improve costs with Business Process Improvement

Learn how TELUS International’s BPI practice can help you achieve the best customer experience through continuous process enhancement.

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Article

Delivering a high-tech, high-touch customer experience in travel and hospitality

Article | Delivering a high-tech, high-touch customer experience in travel and hospitality

Discover how leading travel and hospitality brands are navigating the high-tech, high-touch customer relationship.

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Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

E-book: Best practices in healthcare customer service

Article | E-book: Best practices in healthcare customer service

The Patient Experience E-Book looks at current trends and best practices, with a focus on turning information and customer interactions into better health outcomes.

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Article

Customer complaint resolution: Using technology to achieve positive traveler outcomes

Article | Customer complaint resolution: Using technology to achieve positive traveler outcomes

Learn how to provide high-tech customer support with omnichannel, big data and AI-enabled tools, without sacrificing the human touch.

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Article

How leading travel brands embrace a personalized approach to UX & UI

Article | How leading travel brands embrace a personalized approach to UX & UI

Discover four top travel brands that are providing personalized customer service through an enhanced user experience (UX).

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Article

Six ways to make the most of your speech analytics program

Article | Six ways to make the most of your speech analytics program

Learn how to optimize your speech analytics program to enhance the customer experience, improve operational efficiency and increase sales.

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Article

Seven loyalty-boosting customer experience strategies from leading brands

Article | Seven loyalty-boosting customer experience strategies from leading brands

Discover seven tips from global giants of technology for increasing consumer loyalty through a better customer experience.

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Article

Three ways to turn chatbot tech into increased savings and better customer support

Article | Three ways to turn chatbot tech into increased savings and better customer support

By effectively utilizing chatbots in three key ways, brands can unleash the technology's potential to save money and reduce contact center volume.

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Did you know?

TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.