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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

Why travel & hospitality brands should sweat the small stuff when it comes to data

Article | Why travel & hospitality brands should sweat the small stuff when it comes to data

Discover how small data can offer invaluable insight into consumers' travel and hospitality needs.

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Article

The future of healthcare customer service

Article | The future of healthcare customer service

Discover the three healthcare industry trends that are making customer service more important than ever.

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Article

Four steps to better fintech digital customer service

Article | Four steps to better fintech digital customer service

Learn how leading fintech firms like Square, N26, iSelect and Revolut are delivering a superior digital experience.

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Article

Don’t make these five customer care mistakes

Article | Don’t make these five customer care mistakes

Deliver a better brand experience by avoiding these common customer care blunders.

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Article

How advanced call center technology is leading to a more human touch

Article | How advanced call center technology is leading to a more human touch

Five advanced call center technologies that are adding new levels of personalization to the customer experience.

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Article

What is BPO? And other outsourcing terms defined

Article | What is BPO? And other outsourcing terms defined

From ITO to BPO to omnichannel, discover the most essential outsourcing terms to help you take your company to the next level.

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Article

What airlines are doing to master digital transformation

Article | What airlines are doing to master digital transformation

Discover the new technology airlines like Air Canada, Ryanair and Lufthansa are embracing in order to get closer to the customer.

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Article

Why customer service is pivotal when handling data breaches

Article | Why customer service is pivotal when handling data breaches

Discover the critical link between cybersecurity, customer service and your brand.

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Article

Interactive Voice Response: Press 1 for customer service best practices

Article | Interactive Voice Response: Press 1 for customer service best practices

Modern IVR systems don't have to be fraught with frustrations. Optimize your IVR for a better customer experience.

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Article

Player support level one: The five basics of great gaming customer service

Article | Player support level one: The five basics of great gaming customer service

Great gaming customer service starts with a few fundamentals. Discover five best practices.

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Article

Mastering content moderation: How brands can win the war against toxic comments

Article | Mastering content moderation: How brands can win the war against toxic comments

Content moderation is now a key part of the customer experience. Learn how to protect your customers by keeping trolls at bay.

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Article

Empowering customer service agents to go above and beyond

Article | Empowering customer service agents to go above and beyond

Four proven best practices for delivering exceptional customer service from TELUS International.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.