Articles & events

Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

Read more

Article library

No results found. Try widening your search results by changing the filters above.
Article

Why a customer-first strategy is good for your brand — and bottom line

Article | Why a customer-first strategy is good for your brand — and bottom line

Learn how to craft great customer experiences while staying true to your business.

Read more 
Article

Why an engaged workforce enhances security in healthcare customer service

Article | Why an engaged workforce enhances security in healthcare customer service

Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.

Read more 
Article

The future of customer experience with blockchain

Article | The future of customer experience with blockchain

Learn how blockchain technology is transforming customer service and improving consumer trust through greater transparency.

Read more 
Article

Cybersecurity: What traits to look for in an outsourcing partner

Article | Cybersecurity: What traits to look for in an outsourcing partner

Discover five key privacy and security traits to consider when selecting a customer experience delivery partner.

Read more 
Article

Five things all financial services leaders need to know about customer service

Article | Five things all financial services leaders need to know about customer service

Discover best practices for boosting customer service in the financial services industry from customer experience experts.

Read more 
Article

The three customer service basics that are non-negotiable

Article | The three customer service basics that are non-negotiable

Before your support team tackles new, high-tech frontiers, it's crucial they master these three customer service fundamentals.

Read more 
Article

Onshore, nearshore or offshore? What to look for in a customer experience outsourcing destination

Article | Onshore, nearshore or offshore? What to look for in a customer experience outsourcing destination

Learn what key attributes to consider when selecting the right contact center location for your brand.

Read more 
Article

Why your cryptocurrency exchange needs an expert customer service partner

Article | Why your cryptocurrency exchange needs an expert customer service partner

Discover five key qualities to look for in a contact center outsourcing partner for high-quality customer service.

Read more 
Article

Building the emotional intelligence that the empathy economy demands

Article | Building the emotional intelligence that the empathy economy demands

Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of 'How emotions are made'.

Read more 
Article

What KPIs matter most when measuring chatbot customer service?

Article | What KPIs matter most when measuring chatbot customer service?

The five most important metrics when it comes to measuring successful chatbot customer service interactions.

Read more 
Article

Reduce customer churn with AI-enhanced predictive analytics

Article | Reduce customer churn with AI-enhanced predictive analytics

Discover three ways artificial intelligence (AI) can help brands retain customers when used in combination with predictive analytics.

Read more 
Article

It’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud

Article | It’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud

Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.

Read more 

Contact an outsourcing expert Contact an
outsourcing expert

Let us answer your questions, provide more details, or share our industry expertise.

Get in touch

Did you know?

TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.