10 podcasts for digital CX disruptors
Nothing moves faster than the world of technology. It can be exhilarating just trying to keep up. Fortunately, you don't have to go it alone — great company can be found in a range of podcasts hosted by, and featuring some of, the most charismatic and innovative thinkers in the industry. Whether your interests lie in the customer experience (CX), artificial intelligence (AI), innovation, leadership or something else entirely, there's a tech podcast for you.
Tune in to hear from leaders who are solving real problems for customers, employees and everyday people, and by doing so are driving revenue and changing the entire competitive landscape. Below are 10 of the best technology podcasts and recommendations on where to start your listening journey.
1. Masters of Scale with Reid Hoffman
LinkedIn co-founder, Reid Hoffman, hosts this essential series that welcomes industry leaders to share their stories and secrets for all to learn. Jump right into the action with "You should be running toward AI," a fascinating episode about the use of data and AI to maintain a competitive edge, featuring Eric Schmidt, former CEO of Google.
2. The Vergecast
Rounding up each week's tech news, this smart and informative podcast is hosted by esteemed contributors, Nilay Patel and Dieter Bohn. The show features frequent interviews with tech's brightest minds, giving them a platform to share their perspectives on the latest happenings related to everything from the cloud, to the ground truth in machine learning.
3. TELUS International Studios
TELUS International Studios invites industry thought leaders and decision makers from the world's most disruptive brands for in-depth conversations on the latest in digital customer experience and technology. There's something for everyone — hit episodes have taken a deep dive into CX innovation from brands like Patagonia, Twilio, Shopify, Daily Harvest, The Home Depot and Spotify.
First time listening? Here's where to start.
Video clip of Sidney Madison Prescott, global head of intelligent automation at Spotify, speaking on the TELUS International Studios podcast.
4. The Chief Customer Officer Human Duct Tape Show
This series, hosted by Jeanne Bliss, is based on the concept that the role of the chief customer officer is to act as human duct tape for an organization — "uniting companies to earn the right to customer-driven growth." Listen for interviews with C-suite leaders at some of the biggest brands in tech and walk away with practical insights that'll help you to transform your business. Start with the episode featuring Simone Sweeney from LEGO Group for a captivating discussion on CX.
5. The Intuitive Customer
Customer centricity is never a bad idea. The Intuitive Customer podcast by Beyond Philosophy takes that to heart as a way to advocate for customer-led growth. Check out "top five rules for building customer loyalty" for a taste of what this series has to offer. As a bonus, Dr. Ryan Hamilton, one of the show co-hosts, discussed how consumer behavior might change after COVID-19 on a recent episode of TELUS International Studios.
6. How I Built This with Guy Raz
This NPR podcast just might be the best technology podcast out there for those that want to hear success stories from both big dogs and underdogs alike. From travel and hospitality giants Airbnb and Kayak.com, to crypto innovators like Coinbase, Guy Raz knows how to get to the good stuff with today's top tech founders.
7. Business Casual
Another hard-hitter that emphasizes staying ahead of the trends and keeping up with important news, this podcast was created by the ever-witty, Morning Brew newsletter and hosted by comedian Scott Rogowsky and journalist Nora Ali. With new episodes dropping every Monday and Thursday, there's always a fresh, engaging topic to explore — for those looking for a place to start, check out this episode demystifying NFTs.
— Business Casual (@bizcasualpod) November 18, 2021
8. Eye on AI
For those searching for a podcast that focuses on all things artificial intelligence, look no further than Eye on AI. Craig S. Smith, a longtime New York Times correspondent, hosts biweekly conversations with experts who are making a difference in tech. To get a feel for the series, listen to the recent episode with Daniel Ho, associate director of Stanford's Institute for Human-Centered Artificial Intelligence.
9. HBR IdeaCast
Two senior editors at Harvard Business Review, Alison Beard and Curt Nickisch, host this weekly podcast that showcases inspiring guests and their innovative ideas. As authoritative as it is topical, the HBR IdeaCast catalogue of business and management content is only a few clicks away. Consider starting your listening journey with their topical episodes on fighting the Great Resignation or eliminating bias in customer interactions.
10. The Modern Customer Podcast
To get the best insights, you've got to be listening to the leading experts. Blake Morgan is a futurist, author and renowned customer experience strategist with a podcast that needs to be on your radar. The Modern Customer Podcast shares lessons related to CX, social customer service and content, featuring true thought leaders with stories to tell. Start with the episode with New York Times bestselling author, Shep Hyken for best practices on creating returning customers.
Podcasts offer insights, loud and clear
With such an array of thoughtful discussions, leading voices and practical takeaways, podcasts could be the source of your next big idea. Put the Mariah Carey holiday album on pause and treat yourself to the best podcasts tech has to offer.