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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

Are we experiencing an ‘infobesity’ epidemic?

Article | Are we experiencing an ‘infobesity’ epidemic?

Discover six ways to optimize data in the contact center—and avoid information overload.

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Article

How IHG takes hospitality to new heights

Article | How IHG takes hospitality to new heights

From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.

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Article

How to optimize your customer win-back strategy

Article | How to optimize your customer win-back strategy

Discover best practices for resolving complaints and winning back customers.

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Article

Digital transformation technologies for banking pioneers

Article | Digital transformation technologies for banking pioneers

Discover four technologies leading the digital enablement of the financial services industry.

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Article

How to tap into the strengths of a culturally diverse customer service team

Article | How to tap into the strengths of a culturally diverse customer service team

Discover customer experience (CX) best practices for supporting and encouraging cultural diversity in customer care.

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Article

What is DCX? And other digital customer experience terms defined

Article | What is DCX? And other digital customer experience terms defined

AI, RPA, VA, IoT — the list of acronyms defining the digital customer experience is never-ending. Here are the DCX terms you need to know.

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Article

Personalized customer experience ruled 2018 – and why it will continue in 2019

Article | Personalized customer experience ruled 2018 – and why it will continue in 2019

'Personalization' has helped to define the modern customer experience. Learn why this trend will continue in 2019.

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Article

Make your customer service more Instagram-able

Article | Make your customer service more Instagram-able

Learn how to leverage your company's Instagram account to deliver great customer service.

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Article

On time, every time: The value of intelligent automation in air travel

Article | On time, every time: The value of intelligent automation in air travel

Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.

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Infographic

Survey results: Millennials’ views on social media and the customer experience

Infographic | Survey results: Millennials’ views on social media and the customer experience

Uncover new social media insights, based on a survey commissioned by TELUS International and conducted online by The Harris Poll.

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Article

Are you underestimating the role of culture in digital transformation?

Article | Are you underestimating the role of culture in digital transformation?

For digital transformation to work, corporate culture needs to be nimble, collaborative and open to calculated risk.

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Article

How the mobile customer experience is driving holiday sales in 2018

Article | How the mobile customer experience is driving holiday sales in 2018

Discover three strategies for creating mobile-friendly touchpoints in the customer journey.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.