Articles & events

Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

Read more

Article library

No results found. Try widening your search results by changing the filters above.
Article

The power of a good FAQ

Article | The power of a good FAQ

Discover four best practices for creating a customer-friendly FAQ that will wow and delight.

Read more 
E-book

E-book: Fintech and financial services for the ‘ages’

E-book | E-book: Fintech and financial services for the ‘ages’

Discover customer experience (CX) best practices for Millennials, Baby Boomers and more.

Read more 
Article

Bleisure customer experience: Meeting the needs of the modern traveler

Article | Bleisure customer experience: Meeting the needs of the modern traveler

Learn how to deliver exceptional customer service to travelers who blend business and leisure.

Read more 
Article

Why design thinking in the contact center drives CX innovation

Article | Why design thinking in the contact center drives CX innovation

Find out how design thinking and journey mapping are elevating the customer experience.

Read more 
Article

Why bots break (and how to build them so they don’t)

Article | Why bots break (and how to build them so they don’t)

Learn how to avoid the most common robotic process automation (RPA) pitfalls.

Read more 
Article

Delivery to your door: The best of intelligent automation

Article | Delivery to your door: The best of intelligent automation

From mattresses to groceries, learn how intelligent automation is changing customers' expectations of home delivery.

Read more 
Article

Playing to customers’ emotions in financial services

Article | Playing to customers’ emotions in financial services

Learn how leading fintech firms are building emotional connections with their customers.

Read more 
Article

Why travel & hospitality brands should sweat the small stuff when it comes to data

Article | Why travel & hospitality brands should sweat the small stuff when it comes to data

Discover how small data can offer invaluable insight into consumers' travel and hospitality needs.

Read more 
Article

The future of healthcare customer service

Article | The future of healthcare customer service

Discover the three healthcare industry trends that are making customer service more important than ever.

Read more 
Article

Four steps to better fintech digital customer service

Article | Four steps to better fintech digital customer service

Learn how leading fintech firms like Square, N26, iSelect and Revolut are delivering a superior digital experience.

Read more 
Article

Don’t make these five customer care mistakes

Article | Don’t make these five customer care mistakes

Deliver a better brand experience by avoiding these common customer care blunders.

Read more 
Article

How advanced call center technology is leading to a more human touch

Article | How advanced call center technology is leading to a more human touch

Five advanced call center technologies that are adding new levels of personalization to the customer experience.

Read more 

Contact an outsourcing expert Contact an
outsourcing expert

Let us answer your questions, provide more details, or share our industry expertise.

Get in touch

Did you know?

TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.