Getting employee engagement right when ramping in the tech sector
People and CultureTechnology
How CX is driving the future of payments
CX Best PracticeseCommerce
Leveraging Robotic Process Automation to Drive Improved Healthcare
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Latest insights and resources
Brian Solis on the Novel Economy and Gen N
From how the pandemic has changed our relationship with technology, accelerated fear and anxiety, to the stress this time has had on the economy, and what it all means for your company. Brian Solis identifies this time as the "novel economy" and he introduces a new cross-generational demographic, called Generation N.
AI starts with data: Facing the challenges of data collection and annotation
Discover useful insights into the challenges of data preparation to ensure that your next artificial intelligence project is a success.
How is your mobile and web checkout affecting your customer experience?
Customer Service ChannelseCommerce
The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.
Three ways airlines are reinventing COVID travel
CX Best PracticesTravel & Hospitality
Air travel has changed significantly due to COVID-19. Here's what airlines are doing to keep travelers safe while streamlining the customer experience (CX).
How COVID-19 is accelerating the adoption of a cashless society
Is COVID cashlessness an enduring trend? Learn more about the changing digital payments landscape and the trends shaping the cash vs. cashless debate.
- case study
State-of-the-art chatbot platform helps transform customer service channels to elevate the customer experience
Discover how TELUS International supported its parent company, TELUS, by introducing its intelligent TELUS International Assistant enterprise-grade chatbot platform to deliver a more comprehensive and improved customer experience (CX) to their valued clients.
The Impact of At-Home COVID Testing with LetsGetChecked
This episode deep dives into what the last year has been like for LetsGetChecked - from providing COVID testing, to working alongside various airlines to launch a transatlantic Coronavirus testing trial to demonstrate how testing can re-open travel routes and minimize the need for quarantine periods.
The importance of co-innovation in business
Discover why co-innovation is an instrumental strategy in accelerating digital transformation for better business and CX outcomes.
- white paper
Survey: Customer experience (CX) priorities in a post-pandemic world
The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.
Preventing Food Waste at Scale
Minnie Fong VP of New Markets, Business Operations and Strategy at Imperfect Foods joins us on this episode of TELUS International Studios. Minnie has been with the company from the start, so she shares what the explosion of success and growing pains have been like with the company.