Preparing for the digital customer experience: Setting priorities to turbo-charge digital transformation
Help your organization excel in the new digital economy with this infobrief from IDC.
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Eight principles of a mobile-first strategy
Building an effective mobile-first strategy requires adhering to eight simple rules — all of which are designed to capitalize on mobile technology while better serving your customers. Discover the eight principles that are integral to creating a mobile-first strategy and a better customer experience.
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Customer Experience: The new competitive battleground for cryptocurrency exchanges
OutsourcingFintech and Financial Services
Learn how TELUS International can help transform your cryptocurrency exchange to better meet the needs of your customers.
How to hire a contact center that 'gets' your brand
Hiring a contact center is a big decision. Discover the keys to finding a customer experience partner that will set your brand up for long-term success.
Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation
Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.
Creating a virtual assistant for effortless financial services
Next-Gen TechnologyFintech and Financial Services
Where do financial services companies new to the world of AI and bots begin in their digital journey? Discover tips from leading brands in the industry, including TD Bank and Standard Chartered.
Optimizing your workforce to meet your 2019 goals
People and Culture
Understaffing and overstaffing your contact center both come with serious consequences. Find tips on how to maximize your workforce efficiency and effectiveness in the year ahead.
The difference between good and great travel and hospitality customer service
CX Best PracticesTravel and Hospitality
There's often a fine line between "good" and "great" customer service. Discover four ways travel and hospitality brands can take their customer experience to the next level.
Let's get phygital: Using technology to create a new class of customer experiences
The merging of the physical and digital — or “phygital" — frontier is starting to catch brands' attention. Learn how leading companies are blending these two realms to create stellar customer experiences.
Workforce Management Services
People and Culture
Discover how our workforce management services can transform your enterprise and boost your results.
Know your customer (but don’t annoy them)
CX Best Practices
Know your customer (KYC) processes are crucial for corporate and client security. Learn best practices for striking the right balance between trust and convenience.