Preparing for the digital customer experience: Setting priorities to turbo-charge digital transformation
Help your organization excel in the new digital economy with this infobrief from IDC.
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Latest insights and resources
Food for thought: Three key trends in the digital customer journey
Customer experience leaders from top brands recently joined representatives from TELUS International and Frost & Sullivan for dinner and discussion on how best to adapt to the digital age as it unfolds in real-time. Read on to discover three key trends on the minds of CX leaders today.
How to enhance your hiring process with Recruitment Process Outsourcing (RPO)
The benefits of Recruitment Process Outsourcing range from cost savings to a higher caliber of staff — but first, you have to find the right RPO partner. Here's how to optimize your talent acquisition efforts without busting your budget.
Building your tech company's customer support toolset for scale
Next-Gen TechnologyFast-Growing Tech
When a fast-growing tech company is rapidly growing, it can be tough to take time out to fine tune certain elements of the business, including customer service. Here are some tools to consider when building your customer support tech stack for scale.
Best practices for superior customer service through text message
Customer Service Channels
Discover best practices to ensure your brand can successfully execute the unique nuances of SMS-based support and increase customer satisfaction in the process.
Standing on the shoulders of giants: Advice for conducting a successful digital transformation
Discover three key pieces of sage advice from leaders who underwent digital transformation projects in this guest post from IDC's VP of Customer Care and CRM.
Talent Acquisition Solutions
TELUS International’s Talent Acquisition Solutions enhances your talent attraction, optimizes your recruitment process and streamlines operations while reducing costs. Our experts utilize unique recruitment tactics and leading-edge technology to cost-effectively secure and manage the right talent to drive your business forward.
Millennials: The industry killers?
CX Best Practices
Search the partial phrase, "Millennials are killing…" and you'll be presented with a lengthy list of options — but is industry killer a fair label to give Gen Y? Learn how brands can tailor the customer experience to meet the needs of this unique generation.
The benefits of outsourcing CX and IT in India
If you haven't considered India as a potential outsourcing destination, here's why it may be time to reconsider.
Self-care in the contact center: A win-win for your team and your business
People and Culture
By virtue of its name, 'self-care' is personal and must be initiated and carried out by the individual, but that doesn't mean companies don't play a role. Discover a few employer-led initiatives that promote self-care in the contact center to ensure your company's greatest assets are healthy, engaged and inspired to grow their careers.
How direct-to-consumer brands turn customer service into word-of-mouth marketing
CX Best Practices
Word-of-mouth buzz as a marketing tactic can be a game of chance unless brands strive to consistently give customers something to talk about — and genuinely stellar customer support is always a favorite topic of conversation. Discover the customer service fundamentals of leading direct-to-consumer brands.