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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
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Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

The power of a good FAQ

Article | The power of a good FAQ

Discover four best practices for creating a customer-friendly FAQ that will wow and delight.

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Article

Player support level one: The five basics of great gaming customer service

Article | Player support level one: The five basics of great gaming customer service

Great gaming customer service starts with a few fundamentals. Discover five best practices.

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Article

How gaming player support is evolving with chatbot technology

Article | How gaming player support is evolving with chatbot technology

Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.

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Article

How to adapt gaming player support to modern tech disruptors

Article | How to adapt gaming player support to modern tech disruptors

Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.

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Article

E-book: Customer service in gaming – How to “pwn” at player support

Article | E-book: Customer service in gaming – How to “pwn” at player support

Looking to ‘pwn’ at player support? Discover insights and best practices for delivering exceptional customer service from TELUS International, a leader in outsourced player support.

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Article

Why customer self-service is crucial for gaming player support

Article | Why customer self-service is crucial for gaming player support

An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.

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Article

How to exceed gamers’ customer service expectations through outsourcing

Article | How to exceed gamers’ customer service expectations through outsourcing

Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.

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Article

How to deliver winning mobile gaming player support – tips from industry experts

Article | How to deliver winning mobile gaming player support – tips from industry experts

When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.

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Article

The benefits of hiring gamers to deliver exceptional games customer support

Article | The benefits of hiring gamers to deliver exceptional games customer support

Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here's one approach that has impressive results.

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Article

The gamer connection: How Pokémon Go does player support right

Article | The gamer connection: How Pokémon Go does player support right

From Pokémon Go to Mass Effect 3, all gamers really want is a little bit of love and support. Here's how gamer feedback and social media have changed the relationship between gamers and makers — for the better.

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Article

How to develop a world-class approach to customer service in gaming

Article | How to develop a world-class approach to customer service in gaming

A players' loyalty in gaming should never be taken for granted. From World Gaming to World Gaming League, industry experts share what it means to create amazing player experiences using customer service. Read their tips.

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Article

Customer service for gaming: Why it pays to outsource multi-language player support

Article | Customer service for gaming: Why it pays to outsource multi-language player support

It might seem that keeping customer support in-house is the only way to go - with total control over the player experience. But when you need to scale, here's how outsourcing can help your players even more.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.