Learn how great companies deliver world-class effortless experience, with insights from Patreon, Zuora, Wix, Thistle and Noa.

TELUS International recently brought together customer experience (CX) leaders from SurveyMonkey, Thistle, Bird and more for the Effortless CX Summit in San Francisco. Learn how these great companies are removing friction from the customer journey.

Bots are a friend to your customer service team, but they're often seen as a foe. Learn how to change staff mindset and maximize the AI opportunity.

The terms multichannel and omnichannel might sound similar, but their meanings and outcomes are actually quite different. Here's a quick comparison of these two approaches to CX delivery to help ensure you're implementing the right strategy for your business.

If your employees love your company, then your customers are sure to follow. Discover how employee journey mapping can create a virtuous cycle that benefits your team members, your customers and your bottom line.

IVR systems of yore are getting much-needed makeovers. Learn how better design and smart technology are contributing to these new and improved systems that can actually serve as a source of delight for customers.

Artificial intelligence is causing a major upheaval in the travel industry, bringing sophisticated recommendation engines that are helping travelers find and book the deals that best suit their specific needs — without having to ask.

A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.

Leading brands have always understood the power of delivering great customer service on a one-to-one basis. Now, the pressure is on to use technology to scale that level of personalization. Discover expert tips on striking the right balance without breaking the bank.

Customer experience leaders from top brands recently joined representatives from TELUS International and Frost & Sullivan for dinner and discussion on how best to adapt to the digital age as it unfolds in real-time. Read on to discover three key trends on the minds of CX leaders today.