Articles & events
Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.
Read moreMeeting Millennial traveler needs: Lessons from the sharing economy
Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.
Read moreCustomer service for Gen Z: How to connect with the next power generation
Discover how to effectively meet the unique customer service expectations of Generation Z by offering speed, security and availability in each brand interaction.
Read moreHow Millennial call-center agents can better serve the aging population
Discover what organizations with older customers are doing to hire and train the right Millennial agents, as well as to help seniors help themselves.
Read moreHow retailers are attracting and retaining Millennial customers – and improving customer service
With so much Millennial spending power, retailers are positioning themselves to build better customer and contact center experiences using analytics, experiential services, and more.
Read moreFour keys to retaining Millennial customers in fintech – industry experts share tips
Are fintech companies doing everything they can to keep the business of Millennials? Experts share four ways to retain your Millennial customers including finding the right partners, adding self-service, and more.
Read moreA reason to celebrate! TELUS International recognized by Chief Learning Officer magazine
We're proud to report that our learning and development efforts were recently honored by Chief Learning Officer magazine. As a LearningElite program winner, here's a quick look at what makes us shine.
Read moreTop techniques to inspire agents and ensure positive CEX
It's difficult to deliver exceptional customer service when the person doing the delivering is dreaming of escape. What do the best contact centers do? Here's our top 6 tips to inspire your people.
Read morePlayer support – a customer support game changer in the games industry
For the games industry, customer service can be more than just a cost factor; it can be a differentiator and revenue generator. Learn five key principles for successful multi-channel player support.
Read moreUnderstanding Generation Y in the workplace
Millennials, also known as Gen Y, are a growing force in the workplace. But what motivates them most? And how can you tap into their strengths to ensure the best customer service experiences?
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