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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Meeting Millennial traveler needs: Lessons from the sharing economy

Article | Meeting Millennial traveler needs: Lessons from the sharing economy

Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.

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Customer service for Gen Z: How to connect with the next power generation

Article | Customer service for Gen Z: How to connect with the next power generation

Discover how to effectively meet the unique customer service expectations of Generation Z by offering speed, security and availability in each brand interaction.

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Article

How Millennial call-center agents can better serve the aging population

Article | How Millennial call-center agents can better serve the aging population

Discover what organizations with older customers are doing to hire and train the right Millennial agents, as well as to help seniors help themselves.

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Article

How retailers are attracting and retaining Millennial customers – and improving customer service

Article | How retailers are attracting and retaining Millennial customers – and improving customer service

With so much Millennial spending power, retailers are positioning themselves to build better customer and contact center experiences using analytics, experiential services, and more.

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Article

Four keys to retaining Millennial customers in fintech – industry experts share tips

Article | Four keys to retaining Millennial customers in fintech – industry experts share tips

Are fintech companies doing everything they can to keep the business of Millennials? Experts share four ways to retain your Millennial customers including finding the right partners, adding self-service, and more.

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Article

A reason to celebrate! TELUS International recognized by Chief Learning Officer magazine

Article | A reason to celebrate! TELUS International recognized by Chief Learning Officer magazine

We're proud to report that our learning and development efforts were recently honored by Chief Learning Officer magazine. As a LearningElite program winner, here's a quick look at what makes us shine.

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Article

Top techniques to inspire agents and ensure positive CEX

Article | Top techniques to inspire agents and ensure positive CEX

It's difficult to deliver exceptional customer service when the person doing the delivering is dreaming of escape. What do the best contact centers do? Here's our top 6 tips to inspire your people.

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Article

Player support – a customer support game changer in the games industry

Article | Player support – a customer support game changer in the games industry

For the games industry, customer service can be more than just a cost factor; it can be a differentiator and revenue generator. Learn five key principles for successful multi-channel player support.

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Article

Understanding Generation Y in the workplace

Article | Understanding Generation Y in the workplace

Millennials, also known as Gen Y, are a growing force in the workplace. But what motivates them most? And how can you tap into their strengths to ensure the best customer service experiences?

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.