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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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On time, every time: The value of intelligent automation in air travel

Article | On time, every time: The value of intelligent automation in air travel

Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.

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Article

Bleisure customer experience: Meeting the needs of the modern traveler

Article | Bleisure customer experience: Meeting the needs of the modern traveler

Learn how to deliver exceptional customer service to travelers who blend business and leisure.

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Article

Why travel & hospitality brands should sweat the small stuff when it comes to data

Article | Why travel & hospitality brands should sweat the small stuff when it comes to data

Discover how small data can offer invaluable insight into consumers' travel and hospitality needs.

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Article

What airlines are doing to master digital transformation

Article | What airlines are doing to master digital transformation

Discover the new technology airlines like Air Canada, Ryanair and Lufthansa are embracing in order to get closer to the customer.

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Article

Building the emotional intelligence that the empathy economy demands

Article | Building the emotional intelligence that the empathy economy demands

Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of 'How emotions are made'.

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Article

Delivering a high-tech, high-touch customer experience in travel and hospitality

Article | Delivering a high-tech, high-touch customer experience in travel and hospitality

Discover how leading travel and hospitality brands are navigating the high-tech, high-touch customer relationship.

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Article

Customer complaint resolution: Using technology to achieve positive traveler outcomes

Article | Customer complaint resolution: Using technology to achieve positive traveler outcomes

Learn how to provide high-tech customer support with omnichannel, big data and AI-enabled tools, without sacrificing the human touch.

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Article

How leading travel brands embrace a personalized approach to UX & UI

Article | How leading travel brands embrace a personalized approach to UX & UI

Discover four top travel brands that are providing personalized customer service through an enhanced user experience (UX).

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Article

Meeting Millennial traveler needs: Lessons from the sharing economy

Article | Meeting Millennial traveler needs: Lessons from the sharing economy

Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.

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Article

Enhancing customer experience in the hospitality industry

Article | Enhancing customer experience in the hospitality industry

From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers

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Article

Improving customer satisfaction in the airline industry

Article | Improving customer satisfaction in the airline industry

Discover how Southwest Airlines has become a leader in customer satisfaction and how a great customer experience can drive overall business success.

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Article

How JetBlue keeps its (customers) cool in a crisis – Interview with JetBlue’s customer commitment manager

Article | How JetBlue keeps its (customers) cool in a crisis – Interview with JetBlue’s customer commitment manager

Find out what it takes to turn challenging travel experiences into opportunities for customer delight in this interview with JetBlue's customer commitment and social media manager.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.