Articles & events

Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

Read more

Article library

No results found. Try widening your search results by changing the filters above.
Article

The future of customer experience with blockchain

Article | The future of customer experience with blockchain

Learn how blockchain technology is transforming customer service and improving consumer trust through greater transparency.

Read more 
Article

What KPIs matter most when measuring chatbot customer service?

Article | What KPIs matter most when measuring chatbot customer service?

The five most important metrics when it comes to measuring successful chatbot customer service interactions.

Read more 
Article

Reduce customer churn with AI-enhanced predictive analytics

Article | Reduce customer churn with AI-enhanced predictive analytics

Discover three ways artificial intelligence (AI) can help brands retain customers when used in combination with predictive analytics.

Read more 
Article

E-book: Best practices in healthcare customer service

Article | E-book: Best practices in healthcare customer service

The Patient Experience E-Book looks at current trends and best practices, with a focus on turning information and customer interactions into better health outcomes.

Read more 
Article

Customer complaint resolution: Using technology to achieve positive traveler outcomes

Article | Customer complaint resolution: Using technology to achieve positive traveler outcomes

Learn how to provide high-tech customer support with omnichannel, big data and AI-enabled tools, without sacrificing the human touch.

Read more 
Article

Six ways to make the most of your speech analytics program

Article | Six ways to make the most of your speech analytics program

Learn how to optimize your speech analytics program to enhance the customer experience, improve operational efficiency and increase sales.

Read more 
Article

Three ways to turn chatbot tech into increased savings and better customer support

Article | Three ways to turn chatbot tech into increased savings and better customer support

By effectively utilizing chatbots in three key ways, brands can unleash the technology's potential to save money and reduce contact center volume.

Read more 
Article

How artificial intelligence in the contact center improves customer satisfaction

Article | How artificial intelligence in the contact center improves customer satisfaction

Learn why artificial intelligence should be part of your action plan when it comes to improving customer satisfaction (CSAT) scores.

Read more 
Article

How business intelligence drives contact center efficiency

Article | How business intelligence drives contact center efficiency

Discover why business intelligence is an exciting tool for brands looking to improve customer satisfaction while also boosting operational efficiency.

Read more 
Article

How speech and text analytics improve performance, processes and costs

Article | How speech and text analytics improve performance, processes and costs

Discover how speech and text analytics can drive increased revenue, improved conversion rates and lower costs in the contact center and beyond.

Read more 
Article

How chatbots improve customer satisfaction (CSAT) scores

Article | How chatbots improve customer satisfaction (CSAT) scores

Discover how advancements in technology have elevated chatbots from novelty to necessity for increased customer satisfaction.

Read more 
Article

How artificial intelligence in the contact center reduces call volume

Article | How artificial intelligence in the contact center reduces call volume

Learn how traditional call reduction strategies partnered with artificial intelligence (AI) can benefit both the customer and the contact center.

Read more 

Contact an outsourcing expert Contact an
outsourcing expert

Let us answer your questions, provide more details, or share our industry expertise.

Get in touch

Did you know?

TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.