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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

How advanced call center technology is leading to a more human touch

Article | How advanced call center technology is leading to a more human touch

Five advanced call center technologies that are adding new levels of personalization to the customer experience.

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Article

Why customer service is pivotal when handling data breaches

Article | Why customer service is pivotal when handling data breaches

Discover the critical link between cybersecurity, customer service and your brand.

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Article

Mastering content moderation: How brands can win the war against toxic comments

Article | Mastering content moderation: How brands can win the war against toxic comments

Content moderation is now a key part of the customer experience. Learn how to protect your customers by keeping trolls at bay.

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Article

The Fourth Industrial Revolution and your evolving customer experience

Article | The Fourth Industrial Revolution and your evolving customer experience

Discover three key ways digital transformation stands to benefit your brand.

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Article

Cybersecurity: Identifying your weak points before they get hacked

Article | Cybersecurity: Identifying your weak points before they get hacked

Discover a three-pronged approach to cybersecurity that can help defend against cyber attacks and data breaches.

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Article

Universal agents: The pros and cons of having super agents on staff

Article | Universal agents: The pros and cons of having super agents on staff

Universal agents can improve First Contact Resolution and deliver memorable customer experiences, but are they worth the heavy investment?

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Infographic

Man vs. Bot: Does automation lead to better CX?

Infographic | Man vs. Bot: Does automation lead to better CX?

Learn how leading tech brands are utilizing AI-enhanced automation to improve both the customer and agent experience.

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Article

‘Artificial intelligence will solve everything,’ and other AI myths

Article | ‘Artificial intelligence will solve everything,’ and other AI myths

Separating fact from fiction. Discover what artificial intelligence can — and can't — do for businesses.

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Article

The future of customer service: When customers outsource their support issues

Article | The future of customer service: When customers outsource their support issues

A new trend is emerging in the customer service industry, with customers outsourcing their complaints and service needs to a third party.

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Article

The future of customer experience with blockchain

Article | The future of customer experience with blockchain

Learn how blockchain technology is transforming customer service and improving consumer trust through greater transparency.

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Article

What KPIs matter most when measuring chatbot customer service?

Article | What KPIs matter most when measuring chatbot customer service?

The five most important metrics when it comes to measuring successful chatbot customer service interactions.

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Article

Reduce customer churn with AI-enhanced predictive analytics

Article | Reduce customer churn with AI-enhanced predictive analytics

Discover three ways artificial intelligence (AI) can help brands retain customers when used in combination with predictive analytics.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.