Best practices for personalizing the customer experience

Air travel has changed significantly due to COVID-19. Here's what airlines are doing to keep travelers safe while streamlining the customer experience (CX).

Annette Franz, Founder and CEO of CX Journey joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside.

On this episode of TELUS International Studios, we chat with Peter Ryan of Peter Ryan Advisory. A former guest of the podcast way back in 2017, Peter offers a unique approach to which technology has remained on top, how the world of CX has shifted because of the COVID-19 pandemic, the use of analytics to understand your customer base, and how society's needs have changed since then.

In this virtual think tank article developed in partnership with Frost & Sullivan, discover key insights on how top brands are embracing the future of CX delivery.

Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.

In this episode, Mark Quinn shares insights from his incredible career so far, starting with his experience in the U.S. Airforce up until today - and how he continues to use these insights in his own business model at Eyelinez.

Do you know how to provide great customer experiences to the 'everything customer'? Find out how to satisfy the next generation of consumers.

What can you expect from 2021 when it comes to digital customer experience (CX) trends? Two TELUS International executives share their predictions and advice.

Businesses globally experienced rapid and immense change this past year. Discover the six digital and customer experience lessons that defined 2020.

During this extremely difficult year, we have had the privilege to talk to incredible people on TELUS International Studios who have made great strides, predictions, and even offered guidance to employees and business leaders to help make it through this period.