Best practices for personalizing the customer experience
CX Best Practices
A recent TELUS International and Harris Poll survey revealed that the majority of consumers prefer a personalized brand experience. Learn best practices to get the most out of the personalization opportunity.
How travel and hospitality brands are adapting with the pandemic
CX Best PracticesTravel & Hospitality
As economies around the world cautiously re-open, travel and hospitality brands' CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.
Improving the player experience by combatting games fraud
CX Best PracticesGames
Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.
New podcast series unveils insights on global customer experience trends
CX Best Practices
Learn from some of the world's top industry experts and stay ahead of the curve on the latest technologies and best practices in CX trends, digital innovations and the future of work.
- podcast
How Might Consumer Behavior Change After COVID-19
CX Best Practices
Dr. Pete Lunn - Behavioral Economist - Economic and Social Research Institute
Dr. Ryan Hamilton - Professor of Marketing - Goizueta Business School, Emory University
Four things the best CX disruptors do right
CX Best Practices
CX leaders aren't following trends; they're blazing their own paths to win customers. Discover four lessons to be learned from the best CX disruptors and how to apply them to your organization.
Three ways to encourage empathy in CX during a crisis
CX Best Practices
In good times and in bad, empathy is the key to great customer service. Discover three ways to inspire empathy in your team and your CX.
- case study
How program enhancements leveled up the player experience for a social games developer
CX Best PracticesGames
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
- case study
Protecting the games - physical, IT and information security
CX Best PracticesGames
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
Four ways to make your customer experience more transparent
CX Best Practices
Transparency of information has taken on increased meaning in our daily lives. From influencing consumer decisions and impacting brand trust, learn how to make your customer experience more transparent to benefit both your business and customers.
The importance of staying connected with customers during a crisis
CX Best Practices
Maintaining business continuity while demonstrating awareness of the current COVID-19 situation is a delicate balancing act. Discover best practices on how to effectively connect with your customers during challenging times.
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