Best practices for personalizing the customer experience
CX Best Practices
A recent TELUS International and Harris Poll survey revealed that the majority of consumers prefer a personalized brand experience. Learn best practices to get the most out of the personalization opportunity.
- podcast
How Patagonia's employee engagement leads to great CX
CX Best Practices
On this episode of TELUS International Studios, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric.
Five CX lessons from the rise of telemedicine
CX Best PracticesHealthcare
Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.
- podcast
How Shopify Adapted To Demand During The Pandemic
CX Best Practices
In this episode of TELUS International Studios, John Riordan, Director of Support and Chairman of the Board, Shopify, gives insight into how operations in recent months have changed due to the pandemic. John also deep dives into why a work from home model can and will change everything for the world of CX.
Five ways 5G will impact the customer experience
CX Best Practices
The new generation of wireless technology promises increased reliability, performance and efficiency. Learn more about 5G's potential to make waves in the customer experience.
- brochure
Content Moderation Solutions
CX Best Practices
Discover how TELUS International's Content Moderation Solutions can help keep your brand strong and your digital community safe.
The importance of controlling for bias in AI
CX Best Practices
As AI plays an increasingly larger role in customer service, it has the potential to bake in underlying human biases. Discover key strategies for controlling machine bias in your AI-enabled tools.
- podcast
What CX means to Venture Capitalists
CX Best Practices
Andrew Steele from venture capital firm Activant Capital joins this episode to discuss exactly how VCs look at how companies approach their customer experience model.
How travel and hospitality brands are adapting with the pandemic
CX Best PracticesTravel & Hospitality
As economies around the world cautiously re-open, travel and hospitality brands' CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.
Improving the player experience by combatting games fraud
CX Best PracticesGames
Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.
New podcast series unveils insights on global customer experience trends
CX Best Practices
Learn from some of the world's top industry experts and stay ahead of the curve on the latest technologies and best practices in CX trends, digital innovations and the future of work.
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