Best practices for personalizing the customer experience
CX Best Practices
A recent TELUS International and Harris Poll survey revealed that the majority of consumers prefer a personalized brand experience. Learn best practices to get the most out of the personalization opportunity.
The top trends that will shape CX in 2021
CX Best Practices
What can you expect from 2021 when it comes to digital customer experience (CX) trends? Two TELUS International executives share their predictions and advice.
Year in review: the 6 CX lessons that defined 2020
CX Best Practices
Businesses globally experienced rapid and immense change this past year. Discover the six digital and customer experience lessons that defined 2020.
- podcast
Best of TELUS International Studios 2020
CX Best Practices
During this extremely difficult year, we have had the privilege to talk to incredible people on TELUS International Studios who have made great strides, predictions, and even offered guidance to employees and business leaders to help make it through this period.
The future of CX delivery: Applying the learnings from COVID-19
CX Best Practices
In this virtual think tank article developed in partnership with Frost & Sullivan, discover how customer experience leaders are optimizing CX in a post-pandemic world.
4 Things You Missed From the Ever-Evolving Effortless Experience: An Audience with Matt Dixon
CX Best Practices
Do you know what it really takes to reduce customer effort and improve CX? Discover some new insights from a world-renowned CX leader, Matthew Dixon.
How retailers are shifting strategy for the 2020 holiday season
CX Best PracticeseCommerce
Consumer behavior continues to evolve. Discover how retailers are embracing this shift and promoting a more digital shopping experience this upcoming holiday season.
CX past the pandemic - top brands share insights
CX Best Practices
In this virtual think tank article developed in partnership with Frost and Sullivan, discover key insights from customer experience leaders on the future of CX design, delivery and operations.
Building business resiliency through augmented customer experiences
CX Best PracticeseCommerce
Discover how businesses are adapting to make more resilient versions of themselves and creating interesting new dimensions to the customer experience in the process.
- podcast
How Patagonia's employee engagement leads to great CX
CX Best Practices
On this episode of TELUS International Studios, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric.
Five CX lessons from the rise of telemedicine
CX Best PracticesHealthcare
Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.
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