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Five common mistakes to avoid when building a conversational bot
Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.
Robotic Process Automation (RPA)
Discover how TELUS International’s RPA solution can help your organization work smarter, not harder.
The games we play and the data that drives them
Learn how player data can translate into better design, boosted revenue and more acute fraud detection.
Cloud Contact 360 Solution
Provide your remote agents with a feature-rich, cloud-native contact center platform. As part of our "connect, enable and engage" cloud technology portfolio, Cloud Contact 360 (CC360) delivers pure-cloud, omnichannel services accessible anywhere that has an internet connection.
Predicting customer emotion in the contact center
It's estimated that by 2025, 60% of major consumer brands and retailers will be increasing customer engagement and influencing purchasing decisions through the use of emotion detection and management strategies. Here's a look at how they'll accomplish the task.
What is Robotic Process Automation (RPA)?
The market potential for robotic process automation is huge, but you may still be wondering: What is RPA exactly — and how is it going to revolutionize my business? Learn how this enticing technology works.
- case study
Reducing response time and costs with an internal conversational bot
Through the integration of a Conversational Bot to automate responses, TELUS International's team members and HR help desk agents experienced significant time and cost savings.
Real-Time Translation Bot
TELUS International’s Real-Time Translation Bot is a next-gen technology solution that enables contact centers to gain a multilingual edge.
- case study
Implementing a Robotic Process Automation (RPA) solution with employee buy-in
Learn how TELUS International used RPA to make service interactions easier for both customers and employees by saving time, reducing costs and delivering greater accuracy.
How RPA can benefit financial services firms
Next-Gen TechnologyFintech & Financial Services
Robotic process automation (RPA) has the potential to save the financial services industry money — but only when it's done right. Learn how RPA creates value for fintech and financial services companies and discover tips for a successful implementation.
TELUS International's DevOps Services advocates for strong relationships between business units to build, test and release software fast and reliably.