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Five steps for Conversational Bot Success: A helpful primer for chatbot implementation
Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.
Building your tech company's customer support toolset for scale
Next-Gen TechnologyFast-Growing Tech
When a fast-growing tech company is rapidly growing, it can be tough to take time out to fine tune certain elements of the business, including customer service. Here are some tools to consider when building your customer support tech stack for scale.
The do's and don'ts of customer service automation
What aspects of your customer experience should you automate, and which should be left to human agents? Learn how and when automation works best.
The rise of conversational bots in healthcare
27 percent of consumers would rather answer sensitive health questions posed by virtual assistants than by people. Learn more of the reasons why conversational bots are now at the forefront of healthcare investment strategies.
Eight principles of a mobile-first strategy
Building an effective mobile-first strategy requires adhering to eight simple rules — all of which are designed to capitalize on mobile technology while better serving your customers. Discover the eight principles that are integral to creating a mobile-first strategy and a better customer experience.
Creating a virtual assistant for effortless financial services
Next-Gen TechnologyFintech and Financial Services
Where do financial services companies new to the world of AI and bots begin in their digital journey? Discover tips from leading brands in the industry, including TD Bank and Standard Chartered.
Top five conversational bots and why we love them
What makes a great chatbot? It's a combination of functionality, convenience and good UX/UI design. Here's a look at five shining examples of conversational bots.
Why you need a mobile-first strategy
Discover four key trends driving the mobilization of the customer experience.
Are we experiencing an ‘infobesity’ epidemic?
Discover six ways to optimize data in the contact center—and avoid information overload.
How the mobile customer experience is driving holiday sales in 2018
Discover three strategies for creating mobile-friendly touchpoints in the customer journey.
Discover TELUS International’s suite of agile and scalable digital capabilities designed to take your enterprise to the next level.