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Five steps for Conversational Bot Success: A helpful primer for chatbot implementation
Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.
Eight principles of a mobile-first strategy
Building an effective mobile-first strategy requires adhering to eight simple rules — all of which are designed to capitalize on mobile technology while better serving your customers. Discover the eight principles that are integral to creating a mobile-first strategy and a better customer experience.
Creating a virtual assistant for effortless financial services
Next-Gen TechnologyFintech and Financial Services
Where do financial services companies new to the world of AI and bots begin in their digital journey? Discover tips from leading brands in the industry, including TD Bank and Standard Chartered.
Top five conversational bots and why we love them
What makes a great chatbot? It's a combination of functionality, convenience and good UX/UI design. Here's a look at five shining examples of conversational bots.
Why you need a mobile-first strategy
Discover four key trends driving the mobilization of the customer experience.
Are we experiencing an ‘infobesity’ epidemic?
Discover six ways to optimize data in the contact center—and avoid information overload.
How the mobile customer experience is driving holiday sales in 2018
Discover three strategies for creating mobile-friendly touchpoints in the customer journey.
Discover TELUS International’s suite of agile and scalable digital capabilities designed to take your enterprise to the next level.
Why bots break (and how to build them so they don’t)
Learn how to avoid the most common robotic process automation (RPA) pitfalls.
Delivery to your door: The best of intelligent automation
From mattresses to groceries, learn how intelligent automation is changing customers' expectations of home delivery.
Robotic Process Automation (RPA)
Discover how TELUS International’s RPA solution can help your organization work smarter, not harder.