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Five steps for Conversational Bot Success: A helpful primer for chatbot implementation
Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.
Testing & Quality Assurance
TELUS International offers a wide range of Testing & Quality Assurance (QA) services to optimize your software testing life cycle. Discover how they can help your application development and performance.
Big Data for the greater good
In the context of customer service, Big Data is invaluable — but that's not all it can do. Learn how organizations are using data to benefit society by defending human rights, improving public safety and more.
Battle of the buzzwords: Omnichannel vs. Multichannel infographic
The terms multichannel and omnichannel might sound similar, but their meanings and outcomes are actually quite different. Here's a quick comparison of these two approaches to CX delivery to help ensure you're implementing the right strategy for your business.
Why the best travel agent may be a bot
Next-Gen TechnologyTravel and Hospitality
Artificial intelligence is causing a major upheaval in the travel industry, bringing sophisticated recommendation engines that are helping travelers find and book the deals that best suit their specific needs — without having to ask.
Building your tech company's customer support toolset for scale
Next-Gen TechnologyFast-Growing Tech
When a fast-growing tech company is rapidly growing, it can be tough to take time out to fine tune certain elements of the business, including customer service. Here are some tools to consider when building your customer support tech stack for scale.
The do's and don'ts of customer service automation
What aspects of your customer experience should you automate, and which should be left to human agents? Learn how and when automation works best.
The rise of conversational bots in healthcare
27 percent of consumers would rather answer sensitive health questions posed by virtual assistants than by people. Learn more of the reasons why conversational bots are now at the forefront of healthcare investment strategies.
Eight principles of a mobile-first strategy
Building an effective mobile-first strategy requires adhering to eight simple rules — all of which are designed to capitalize on mobile technology while better serving your customers. Discover the eight principles that are integral to creating a mobile-first strategy and a better customer experience.
Creating a virtual assistant for effortless financial services
Next-Gen TechnologyFintech and Financial Services
Where do financial services companies new to the world of AI and bots begin in their digital journey? Discover tips from leading brands in the industry, including TD Bank and Standard Chartered.
Top five conversational bots and why we love them
What makes a great chatbot? It's a combination of functionality, convenience and good UX/UI design. Here's a look at five shining examples of conversational bots.