Five common mistakes to avoid when building a conversational bot
Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.
Customer Journey Analytics
Long gone are the days of one-size-fits-all mass communications. Insights derived from TELUS International’s Customer Journey Analytics are critical to gaining a competitive edge in the marketplace.
How the cloud makes work easier for contact center agents
Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.
- case study
Rapidly implementing customer experience solutions for patients during a pandemic
The COVID-19 pandemic significantly impacted businesses across all industries, especially those within the healthcare sector. Learn how TELUS International transformed a client’s ability to offer patient care over the phone with a Cloud Contact Center.
The future of work: how virtual desktops enable a high-tech, high-touch approach for remote work
In times of crisis, the way a company responds can make all the difference. Discover how brands can utilize a high-tech, high-touch approach for a seamless transition to remote work.
- case study
Meeting increasing CX demands during times of crisis
Discover how TELUS International securely mobilized its large workforce to ensure the business continuity of CX operations for its clients during the COVID-19 pandemic.
Google Cloud and TELUS International: From the Inside Out (and how Work Anywhere came to be)
The novel coronavirus pandemic has sparked many unforeseen business challenges, including the need to rapidly enable remote work for entire workforces. Discover how TELUS International leveraged its long-time partnership with Google Cloud to mobilize the workforce.
Robotic Process Automation (RPA)
Discover how TELUS International’s RPA solution can help your organization work smarter, not harder.
The games we play and the data that drives them
Learn how player data can translate into better design, boosted revenue and more acute fraud detection.
Cloud Contact 360 Solution
Provide your remote agents with a feature-rich, cloud-native contact center platform. As part of our "connect, enable and engage" cloud technology portfolio, Cloud Contact 360 (CC360) delivers pure-cloud, omnichannel services accessible anywhere that has an internet connection.
Predicting customer emotion in the contact center
It's estimated that by 2025, 60% of major consumer brands and retailers will be increasing customer engagement and influencing purchasing decisions through the use of emotion detection and management strategies. Here's a look at how they'll accomplish the task.