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Five steps for Conversational Bot success: A helpful primer for chatbot implementation
Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.
How RPA can benefit financial services firms
Next-Gen TechnologyFintech and Financial Services
Robotic process automation (RPA) has the potential to save the financial services industry money — but only when it's done right. Learn how RPA creates value for fintech and financial services companies and discover tips for a successful implementation.
TELUS International's DevOps Services advocates for strong relationships between business units to build, test and release software fast and reliably.
The next-gen tools telcos need to win over digital-first customers
Next-Gen TechnologyICT (Information & Communications Technology)
Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.
Five common mistakes to avoid when building a conversational bot
Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.
Testing & Quality Assurance
TELUS International offers a wide range of Testing & Quality Assurance (QA) services to optimize your software testing life cycle. Discover how our services can help your application development and performance.
Big Data for the greater good
In the context of customer service, Big Data is invaluable — but that's not all it can do. Learn how organizations are using data to benefit society by defending human rights, improving public safety and more.
Battle of the buzzwords: Omnichannel vs. Multichannel infographic
The terms multichannel and omnichannel might sound similar, but their meanings and outcomes are actually quite different. Here's a quick comparison of these two approaches to CX delivery to help ensure you're implementing the right strategy for your business.
Why the best travel agent may be a bot
Next-Gen TechnologyTravel and Hospitality
Artificial intelligence is causing a major upheaval in the travel industry, bringing sophisticated recommendation engines that are helping travelers find and book the deals that best suit their specific needs — without having to ask.
Building your tech company's customer support toolset for scale
Next-Gen TechnologyFast-Growing Tech
When a fast-growing tech company is rapidly growing, it can be tough to take time out to fine tune certain elements of the business, including customer service. Here are some tools to consider when building your customer support tech stack for scale.
The do's and don'ts of customer service automation
What aspects of your customer experience should you automate, and which should be left to human agents? Learn how and when automation works best.