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Five common mistakes to avoid when building a conversational bot
Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.
What is Robotic Process Automation (RPA)?
The market potential for robotic process automation is huge, but you may still be wondering: What is RPA exactly — and how is it going to revolutionize my business? Learn how this enticing technology works.
- case study
Reducing response time and costs with an internal conversational bot
Through the integration of a Conversational Bot to automate responses, TELUS International's team members and HR help desk agents experienced significant time and cost savings.
Real-Time Translation Bot
TELUS International’s Real-Time Translation Bot is a next-gen technology solution that enables contact centers to gain a multilingual edge.
- case study
Implementing a Robotic Process Automation (RPA) solution with employee buy-in
Learn how TELUS International used RPA to make service interactions easier for both customers and employees by saving time, reducing costs and delivering greater accuracy.
How RPA can benefit financial services firms
Next-Gen TechnologyFintech and Financial Services
Robotic process automation (RPA) has the potential to save the financial services industry money — but only when it's done right. Learn how RPA creates value for fintech and financial services companies and discover tips for a successful implementation.
TELUS International's DevOps Services advocates for strong relationships between business units to build, test and release software fast and reliably.
The next-gen tools telcos need to win over digital-first customers
Next-Gen TechnologyICT (Information & Communications Technology)
Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.
Testing & Quality Assurance
TELUS International offers a wide range of Testing & Quality Assurance (QA) services to optimize your software testing life cycle. Discover how our services can help your application development and performance.
Big Data for the greater good
In the context of customer service, Big Data is invaluable — but that's not all it can do. Learn how organizations are using data to benefit society by defending human rights, improving public safety and more.
Battle of the buzzwords: Omnichannel vs. Multichannel infographic
The terms multichannel and omnichannel might sound similar, but their meanings and outcomes are actually quite different. Here's a quick comparison of these two approaches to CX delivery to help ensure you're implementing the right strategy for your business.