Why Spain demands attention as an outsourcing destination
With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.
- case study
Optimizing an AWS cloud account for HI Canada
OutsourcingTravel & Hospitality
While Hostelling International Canada (HI Canada) has an established reputation for offering safe and affordable accommodations, they needed a partner like TELUS International to ensure their data was managed in the same way. Learn more about the challenge, the solution and the results.
The importance of co-innovation in business
Discover why co-innovation is an instrumental strategy in accelerating digital transformation for better business and CX outcomes.
- case study
RPO for strategic hiring and sourcing
Finding a trusted partner in recruitment process outsourcing (RPO) can help shape and bring a recruitment strategy to life. Learn how TELUS International empowered a client for growth with rapid scaling.
Staying connected to your customers is key to business continuity, but it can be a challenge in today’s changing economy. Our work-at-home / Work Anywhere solution removes barriers, enabling your team to work anytime and anywhere to deliver high-tech, high-touch CX support.
Why you should outsource your customer service
Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven't recently considered outsourcing your brand's customer care, here are three reasons why it should be top of mind.
From vendor to trusted partner: The importance of shared values
Trusted partnerships benefit everyone by fostering, collaboration, and enabling companies to offer services and solutions that help their customers live better lives. Discover how when core values are shared, partnerships can thrive over the short and long-term for sustainable success.
Selecting the best outsourcing destination for your business
Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.
Speaking your language in customer service
Multilingual customer care is key to staying competitive in a global marketplace, but it hasn't always been easy to deliver. Learn how technology like AI and machine learning can give you an edge.
Exceeding open enrollment goals with outsourcing
Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.
Why Ireland's tech hub status makes it a great outsourcing destination
For companies looking to increase competency and reduce costs in a legitimate, world-class tech environment, Dublin and Cork should be high on the list. Here are a few of the reasons why.