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Location, location, location: Selecting the best outsourcing destination for your business
Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.
Why you should outsource your customer service
Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven't recently considered outsourcing your brand's customer care, here are three reasons why it should be top of mind.
From vendor to trusted partner: The importance of shared values
Trusted partnerships benefit everyone by fostering, collaboration, and enabling companies to offer services and solutions that help their customers live better lives. Discover how when core values are shared, partnerships can thrive over the short and long-term for sustainable success.
Speaking your language in customer service
Multilingual customer care is key to staying competitive in a global marketplace, but it hasn't always been easy to deliver. Learn how technology like AI and machine learning can give you an edge.
The risks of complacency in an outsourcing partnership
Improving the customer experience and reducing overall cost of ownership is possible with the right outsourcing provider. Learn how to assess your options using the competitive dialogue process.
Exceeding open enrollment goals with outsourcing
Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.
Why Ireland's tech hub status makes it a great outsourcing destination
For companies looking to increase competency and reduce costs in a legitimate, world-class tech environment, Dublin and Cork should be high on the list. Here are a few of the reasons why.
How to enhance your hiring process with Recruitment Process Outsourcing (RPO)
The benefits of Recruitment Process Outsourcing range from cost savings to a higher caliber of staff — but first, you have to find the right RPO partner. Here's how to optimize your talent acquisition efforts without busting your budget.
Talent Acquisition Solutions
TELUS International’s Talent Acquisition Solutions enhances your talent attraction, optimizes your recruitment process and streamlines operations while reducing costs. Our experts utilize unique recruitment tactics and leading-edge technology to cost-effectively secure and manage the right talent to drive your business forward.
The benefits of outsourcing CX and IT in India
If you haven't considered India as a potential outsourcing destination, here's why it may be time to reconsider.
Why China has become a world-class outsourcing destination
Discover how China's emerging high-tech sector and focus on innovation have made it into an attractive outsourcing location for global brands.