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How to hire a contact center that 'gets' your brand
Hiring a contact center is a big decision. Discover the keys to finding a customer experience partner that will set your brand up for long-term success.
How to enhance your hiring process with Recruitment Process Outsourcing (RPO)
The benefits of Recruitment Process Outsourcing range from cost savings to a higher caliber of staff — but first, you have to find the right RPO partner. Here's how to optimize your talent acquisition efforts without busting your budget.
Talent Acquisition Solutions
TELUS International’s Talent Acquisition Solutions enhances your talent attraction, optimizes your recruitment process and streamlines operations while reducing costs. Our experts utilize unique recruitment tactics and leading-edge technology to cost-effectively secure and manage the right talent to drive your business forward.
The benefits of outsourcing CX and IT in India
If you haven't considered India as a potential outsourcing destination, here's why it may be time to reconsider.
Why China has become a world-class outsourcing destination
Discover how China's emerging high-tech sector and focus on innovation have made it into an attractive outsourcing location for global brands.
Process Consulting Services
Meeting the needs of demanding customers is only one element of a successful business. Organizations must also consider how to establish streamlined and efficient processes for continuous improvement.
- white paper
Customer Experience: The new competitive battleground for cryptocurrency exchanges
OutsourcingFintech and Financial Services
Learn how TELUS International can help transform your cryptocurrency exchange to better meet the needs of your customers.
TELUS International overview
Get to know us in two pages. Learn more about who we are and what we do.
Loyalty-building player support across the globe
Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.
What is BPO? And other outsourcing terms defined
From ITO to BPO to omnichannel, discover the most essential outsourcing terms to help you take your company to the next level.
Cybersecurity: What traits to look for in an outsourcing partner
Discover five key privacy and security traits to consider when selecting a customer experience delivery partner.