Browse by
- All Categories
- People and Culture
- CX Best Practices
- Next-Gen Technology
- Outsourcing
- Customer Service Channels
- Trends
Filter By
INDUSTRY
TOPIC
How to hire a contact center that 'gets' your brand
Outsourcing
Hiring a contact center is a big decision. Discover the keys to finding a customer experience partner that will set your brand up for long-term success.
- white paper
Customer Experience: The new competitive battleground for cryptocurrency exchanges
OutsourcingFintech and Financial Services
Learn how TELUS International can help transform your cryptocurrency exchange to better meet the needs of your customers.
- brochure
TELUS International overview
Outsourcing
Get to know us in two pages. Learn more about who we are and what we do.
- brochure
Loyalty-building player support across the globe
OutsourcingGames
Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.
What is BPO? And other outsourcing terms defined
Outsourcing
From ITO to BPO to omnichannel, discover the most essential outsourcing terms to help you take your company to the next level.
Cybersecurity: What traits to look for in an outsourcing partner
Outsourcing
Discover five key privacy and security traits to consider when selecting a customer experience delivery partner.
Onshore, nearshore or offshore? What to look for in a customer experience outsourcing destination
Outsourcing
Learn what key attributes to consider when selecting the right contact center location for your brand.
Why your cryptocurrency exchange needs an expert customer service partner
OutsourcingFintech and Financial Services
Discover five key qualities to look for in a contact center outsourcing partner for high-quality customer service.
Why a customer experience partner is key to earning fintech consumer trust
OutsourcingFintech and Financial Services
Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.
Drive performance and improve costs with Business Process Improvement
Outsourcing
Learn how TELUS International’s BPI practice can help you achieve the best customer experience through continuous process enhancement.
How to keep customers front and center when scaling your business
Outsourcing
Learn how to ensure the customer experience grows in tandem with your company’s products and services with best practices and insights from industry leaders.
We can help
Proven formula for results
See how the Culture Value Chain can transform your customer experience organization.
Experience the Culture Value Chain