Self-care in the contact center: A win-win for your team and your business
People and Culture
By virtue of its name, 'self-care' is personal, but that doesn't mean companies don't play a role. Discover initiatives that promote self-care in the contact center to ensure your greatest assets are healthy, engaged and inspired.
Getting employee engagement right when ramping in the tech sector
People and CultureTechnology
A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.
- case study
Holistic Work Anywhere solution helps transform virtual mental healthcare and enable meaningful patient experiences
People and Culture
Discover how TELUS International supported a healthcare innovation and technology company with our flexible and secure work-from-home solution and remote recruitment and onboarding programs to deliver advanced digital health solutions to their patients.
How to use digital solutions to drive employee engagement during the pandemic
People and Culture
From collaboration platforms to virtual learning, discover how digital solutions can be used to help drive employee engagement during COVID-19.
The importance of adapting onboarding and training for remote workforces
People and Culture
Consistent and meaningful onboarding and training opportunities are crucial for employee engagement. Learn how to successfully adapt your programs to today's remote workforce.
Virtual learning and development deepens company culture
People and Culture
The age of virtual learning is here. Discover why investing in virtual learning and development is critical to business continuity and healthy employee engagement.
Future-proofing your corporate culture
People and Culture
Working remotely has its fair share of challenges. Discover key strategies to inspire and engage your employees and keep your corporate culture going strong.
What's the surprising key to long-term remote working productivity?
People and Culture
Productivity spiked in the early days of COVID-19, but as the pandemic wears on, fatigue is setting in. Discover how compassion, culture and communication can help decrease employee burnout and build better engagement.
Why you need to personalize the employee experience
People and Culture
Attracting, engaging and retaining top talent is a key priority for most brands. Discover how you can better personalize the employee experience.
- case study
Cultural alignment & engagement drive superior player support & rapid growth
People and CultureGames
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
- case study
Over 80% agent engagement contributes to over 80% player satisfaction
People and CultureGames
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
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