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Self-care in the contact center: A win-win for your team and your business
People and Culture
By virtue of its name, 'self-care' is personal and must be initiated and carried out by the individual, but that doesn't mean companies don't play a role. Discover a few employer-led initiatives that promote self-care in the contact center to ensure your company's greatest assets are healthy, engaged and inspired to grow their careers.
Hiring the best in customer service
People and Culture
Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.
How to turn employee feedback into actionable insight
People and Culture
Employee feedback has the ability to reshape both your business and the customer experience. Discover some of the leading ways to elevate your teams' voices.
Does your company need a chief experience officer?
People and Culture
More and more companies are creating a C-level role explicitly dedicated to building a customer-obsessed culture. But, does that mean that every company needs a Customer Experience Officer (CXO) in order to compete?
Winning with gamification in the contact center
People and Culture
Employees are tired of boring PowerPoint presentations and training manuals as thick as a brick. Discover how gamified work experiences promote engagement and inspire customer service agents to perform at their peak.
How to get employees on board the AI & bots train
People and Culture
Bots are a friend to your customer service team, but they're often seen as a foe. Learn how to change staff mindset and maximize the AI opportunity.
Employee journey mapping for a better employee experience
People and Culture
If your employees love your company, then your customers are sure to follow. Discover how employee journey mapping can create a virtuous cycle that benefits your team members, your customers and your bottom line.
Optimizing your workforce to meet your 2019 goals
People and Culture
Understaffing and overstaffing your contact center both come with serious consequences. Find tips on how to maximize your workforce efficiency and effectiveness in the year ahead.
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Workforce Management Services
People and Culture
Discover how our workforce management services can transform your enterprise and boost your results.
Preparing your support team for the future of customer service
People and Culture
Discover top tips for hiring, training and engaging your customer service team in the digital age.
Four attributes of outstanding customer experience leaders
People and Culture
Discover four leadership traits needed to build a customer-obsessed organization.
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See how the Culture Value Chain can transform your customer experience organization.
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