International Women's Day takes place on March 8, but that doesn't mean working toward an inclusive society is a single day affair. Learn about TELUS International's 'Work For Her' program which aims to create equal opportunities for training and employment for women in El Salvador.

Curiosity isn't just an innate characteristic people possess. Rather, it's a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.

Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.

Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.

Employee feedback has the ability to reshape both your business and the customer experience. Discover some of the leading ways to elevate your teams' voices.

More and more companies are creating a C-level role explicitly dedicated to building a customer-obsessed culture. But, does that mean that every company needs a Customer Experience Officer (CXO) in order to compete?

Employees are tired of boring PowerPoint presentations and training manuals as thick as a brick. Discover how gamified work experiences promote engagement and inspire customer service agents to perform at their peak.

Bots are a friend to your customer service team, but they're often seen as a foe. Learn how to change staff mindset and maximize the AI opportunity.

If your employees love your company, then your customers are sure to follow. Discover how employee journey mapping can create a virtuous cycle that benefits your team members, your customers and your bottom line.

Understaffing and overstaffing your contact center both come with serious consequences. Find tips on how to maximize your workforce efficiency and effectiveness in the year ahead.