Self-care in the contact center: A win-win for your team and your business
People and Culture
By virtue of its name, 'self-care' is personal, but that doesn't mean companies don't play a role. Discover initiatives that promote self-care in the contact center to ensure your greatest assets are healthy, engaged and inspired.
The importance of adapting onboarding and training for remote workforces
People and Culture
Consistent and meaningful onboarding and training opportunities are crucial for employee engagement. Learn how to successfully adapt your programs to today's remote workforce.
Virtual learning and development deepens company culture
People and Culture
The age of virtual learning is here. Discover why investing in virtual learning and development is critical to business continuity and healthy employee engagement.
Future-proofing your corporate culture
People and Culture
Working remotely has its fair share of challenges. Discover key strategies to inspire and engage your employees and keep your corporate culture going strong.
What's the surprising key to long-term remote working productivity?
People and Culture
Productivity spiked in the early days of COVID-19, but as the pandemic wears on, fatigue is setting in. Discover how compassion, culture and communication can help decrease employee burnout and build better engagement.
Why you need to personalize the employee experience
People and Culture
Attracting, engaging and retaining top talent is a key priority for most brands. Discover how you can better personalize the employee experience.
- case study
Cultural alignment & engagement drive superior player support & rapid growth
People and CultureGames
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
- case study
Over 80% agent engagement contributes to over 80% player satisfaction
People and CultureGames
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
- brochure
Remote Talent Acquisition Solutions
People and Culture
From virtual job fairs to digital interviews to remote hiring, training, coaching and workforce management, our Remote Talent Acquisition solutions cost-effectively source and manage the right talent to support your customer experience operations.
From the boardroom to the living room: Navigating the shift to at-home customer support
People and Culture
From frontline agents to executives, in almost every industry, brands have been forced to rethink their systems and processes in an effort to maintain business continuity. Discover best practices for navigating the shift to the home office.
The power of gender equality in the workplace
People and Culture
International Women's Day takes place on March 8, but that doesn't mean working toward an inclusive society is a single day affair. Learn about TELUS International's 'Work For Her' program which aims to create equal opportunities for training and employment for women in El Salvador.
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