Self-care in the contact center: A win-win for your team and your business
People and Culture
By virtue of its name, 'self-care' is personal, but that doesn't mean companies don't play a role. Discover initiatives that promote self-care in the contact center to ensure your greatest assets are healthy, engaged and inspired.
- case study
Cultural alignment & engagement drive superior player support & rapid growth
People and CultureGames
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
- case study
Over 80% agent engagement contributes to over 80% player satisfaction
People and CultureGames
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
- brochure
Remote Talent Acquisition Solutions
People and Culture
From virtual job fairs to digital interviews to remote hiring, training, coaching and workforce management, our Remote Talent Acquisition solutions cost-effectively source and manage the right talent to support your customer experience operations.
From the boardroom to the living room: Navigating the shift to at-home customer support
People and Culture
From frontline agents to executives, in almost every industry, brands have been forced to rethink their systems and processes in an effort to maintain business continuity. Discover best practices for navigating the shift to the home office.
The power of gender equality in the workplace
People and Culture
International Women's Day takes place on March 8, but that doesn't mean working toward an inclusive society is a single day affair. Learn about TELUS International's 'Work For Her' program which aims to create equal opportunities for training and employment for women in El Salvador.
How curiosity in the contact center leads to better CX
People and Culture
Curiosity isn't just an innate characteristic people possess. Rather, it's a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.
How to prepare customer service agents for threatening or emergency interactions
People and Culture
Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.
Hiring the best in customer service
People and Culture
Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.
How to turn employee feedback into actionable insight
People and Culture
Employee feedback has the ability to reshape both your business and the customer experience. Discover some of the leading ways to elevate your teams' voices.
Does your company need a chief experience officer?
People and Culture
More and more companies are creating a C-level role explicitly dedicated to building a customer-obsessed culture. But, does that mean that every company needs a Customer Experience Officer (CXO) in order to compete?
We can help
Proven formula for results
See how the Culture Value Chain can transform your customer experience organization.
Experience the Culture Value Chain