Digital transformation spending: How do you stack up?
There are limitless ways to approach digital transformation. Discover how and where global businesses are focusing their resources in order to improve the digital customer experience.
Nearform on Solution-Led Transformation
Damien Beresford, Chief Technology Officer at Nearform joins us on this episode of TELUS International Studios. Damien deep dives into the process of what it was like tackling the task of a lifetime - from the discovery phase, to working with government leaders, to ultimately designing user-friendly contact tracing services.
The Future of Patient / Customer Experience (CX)
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
Brian Solis on the Novel Economy and Gen N
From how the pandemic has changed our relationship with technology, accelerated fear and anxiety, to the stress this time has had on the economy, and what it all means for your company. Brian Solis identifies this time as the "novel economy" and he introduces a new cross-generational demographic, called Generation N.
How COVID-19 is accelerating the adoption of a cashless society
Is COVID cashlessness an enduring trend? Learn more about the changing digital payments landscape and the trends shaping the cash vs. cashless debate.
The Impact of At-Home COVID Testing with LetsGetChecked
This episode deep dives into what the last year has been like for LetsGetChecked - from providing COVID testing, to working alongside various airlines to launch a transatlantic Coronavirus testing trial to demonstrate how testing can re-open travel routes and minimize the need for quarantine periods.
- white paper
Survey: Customer experience (CX) priorities in a post-pandemic world
The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.
The Art of the Possible - COVID-19 Learnings
Jim Radzicki - Chief Technology Officer - TELUS International
How to maximize your digital transformation despite the pandemic
The COVID-19 pandemic unexpectedly accelerated the digital revolution. Discover why your company should continue, and even ramp up, your path to digital transformation.
CX trends fintech and financial services firms can 'bank' on
TrendsFintech & Financial Services
Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what's in store for the industry in the years ahead.
Tapping into the esports opportunity
Esports have gained popularity and gaming companies are looking to get in on the action. But it's about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.