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Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation
Trends
Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.
Let's get phygital: Using technology to create a new class of customer experiences
Trends
The merging of the physical and digital — or “phygital" — frontier is starting to catch brands' attention. Learn how leading companies are blending these two realms to create stellar customer experiences.
- infobrief
Preparing for the digital customer experience: Setting priorities to turbo-charge digital transformation
Trends
Help your organization excel in the new digital economy with this infobrief from IDC.
Fintech’s growing role in online games and player support
TrendsGames
Learn how player support is evolving with financial technology.
Digital transformation technologies for banking pioneers
TrendsFintech and Financial Services
Discover four technologies leading the digital enablement of the financial services industry.
Personalized customer experience ruled 2018 – and why it will continue in 2019
Trends
'Personalization' has helped to define the modern customer experience. Learn why this trend will continue in 2019.
On time, every time: The value of intelligent automation in air travel
TrendsTravel and Hospitality
Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.
Is the medium still the message in the digital age?
Trends
Find out whether the classic saying is still relevant to the modern customer experience.
Why design thinking in the contact center drives CX innovation
Trends
Find out how design thinking and journey mapping are elevating the customer experience.
The future of healthcare customer service
TrendsHealthcare
Discover the three healthcare industry trends that are making customer service more important than ever.
What airlines are doing to master digital transformation
TrendsTravel and Hospitality
Discover the new technology airlines like Air Canada, Ryanair and Lufthansa are embracing in order to get closer to the customer.
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