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Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation
Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.
The cost of customization in the contact center
Leading brands have always understood the power of delivering great customer service on a one-to-one basis. Now, the pressure is on to use technology to scale that level of personalization. Discover expert tips on striking the right balance without breaking the bank.
Food for thought: Three key trends in the digital customer journey
Customer experience leaders from top brands recently joined representatives from TELUS International and Frost & Sullivan for dinner and discussion on how best to adapt to the digital age as it unfolds in real-time. Read on to discover three key trends on the minds of CX leaders today.
Standing on the shoulders of giants: Advice for conducting a successful digital transformation
Discover three key pieces of sage advice from leaders who underwent digital transformation projects in this guest post from IDC's VP of Customer Care and CRM.
Let's get phygital: Using technology to create a new class of customer experiences
The merging of the physical and digital — or “phygital" — frontier is starting to catch brands' attention. Learn how leading companies are blending these two realms to create stellar customer experiences.
Preparing for the digital customer experience: Setting priorities to turbo-charge digital transformation
Help your organization excel in the new digital economy with this infobrief from IDC.
Fintech’s growing role in online games and player support
Learn how player support is evolving with financial technology.
Digital transformation technologies for banking pioneers
TrendsFintech and Financial Services
Discover four technologies leading the digital enablement of the financial services industry.
Personalized customer experience ruled 2018 – and why it will continue in 2019
'Personalization' has helped to define the modern customer experience. Learn why this trend will continue in 2019.
On time, every time: The value of intelligent automation in air travel
TrendsTravel and Hospitality
Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.
Is the medium still the message in the digital age?
Find out whether the classic saying is still relevant to the modern customer experience.