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Preparing for the digital customer experience: Setting priorities to turbo-charge digital transformation
Help your organization excel in the new digital economy with this infobrief from IDC.
Three social media trends that will impact your customer experience in 2020
Leading companies know the value of social media for delivering a superior customer experience, but social channels evolve and consumer preferences change. Expect to see these three major trends in 2020.
Breaking the mold with customer experience innovation labs
Innovation labs are being adopted by companies across industries, and for good reason. Learn how this formal approach to exploring the new, the next and the never been done before can set your business apart from the rest.
The retail spillover in healthcare
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
The building blocks for digital customer experience
Digital transformation isn’t unlike building a house. Discover how every component of your company contributes something different to the overall success of the project.
Digital transformation spending: How do you stack up?
There are limitless ways to approach digital transformation. Discover how and where global businesses are focusing their resources in order to improve the digital customer experience.
The cost of customization in the contact center
Leading brands have always understood the power of delivering great customer service on a one-to-one basis. Now, the pressure is on to use technology to scale that level of personalization. Discover expert tips on striking the right balance without breaking the bank.
Food for thought: Three key trends in the digital customer journey
Customer experience leaders from top brands recently joined representatives from TELUS International and Frost & Sullivan for dinner and discussion on how best to adapt to the digital age as it unfolds in real-time. Read on to discover three key trends on the minds of CX leaders today.
Standing on the shoulders of giants: Advice for conducting a successful digital transformation
Discover three key pieces of sage advice from leaders who underwent digital transformation projects in this guest post from IDC's VP of Customer Care and CRM.
Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation
Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.
Let's get phygital: Using technology to create a new class of customer experiences
The merging of the physical and digital — or “phygital" — frontier is starting to catch brands' attention. Learn how leading companies are blending these two realms to create stellar customer experiences.