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Digital transformation spending: How do you stack up?
There are limitless ways to approach digital transformation. Discover how and where global businesses are focusing their resources in order to improve the digital customer experience.
CX trends fintech and financial services firms can 'bank' on
TrendsFintech & Financial Services
Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what's in store for the industry in the years ahead.
Tapping into the esports opportunity
Esports have gained popularity and gaming companies are looking to get in on the action. But it's about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.
25 key customer service stats to know going into 2020
Make 2020 the year of the customer. With these data points as a guide, CX professionals can develop their 2020 vision, and execute it with confidence.
Five customer experience resolutions for 2020
Discover five tech-related resolutions that companies and their contact centers can embrace in the new year in order to better meet customer needs.
New digital transformation metrics and CX success KPIs
Digital transformation requires a whole new set of KPIs to track success. Discover which metrics are right for you.
Three social media trends that will impact your customer experience in 2020
Leading companies know the value of social media for delivering a superior customer experience, but social channels evolve and consumer preferences change. Expect to see these three major trends in 2020.
Breaking the mold with customer experience innovation labs
Innovation labs are being adopted by companies across industries, and for good reason. Learn how this formal approach to exploring the new, the next and the never been done before can set your business apart from the rest.
The retail spillover in healthcare
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
The building blocks for digital customer experience
Digital transformation isn’t unlike building a house. Discover how every component of your company contributes something different to the overall success of the project.
The cost of customization in the contact center
Leading brands have always understood the power of delivering great customer service on a one-to-one basis. Now, the pressure is on to use technology to scale that level of personalization. Discover expert tips on striking the right balance without breaking the bank.