Leading companies know the value of social media for delivering a superior customer experience, but social channels evolve and consumer preferences change. Expect to see these three major trends in 2020.

Innovation labs are being adopted by companies across industries, and for good reason. Learn how this formal approach to exploring the new, the next and the never been done before can set your business apart from the rest.

How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.

Digital transformation isn’t unlike building a house. Discover how every component of your company contributes something different to the overall success of the project.

There are limitless ways to approach digital transformation. Discover how and where global businesses are focusing their resources in order to improve the digital customer experience.

Leading brands have always understood the power of delivering great customer service on a one-to-one basis. Now, the pressure is on to use technology to scale that level of personalization. Discover expert tips on striking the right balance without breaking the bank.

Customer experience leaders from top brands recently joined representatives from TELUS International and Frost & Sullivan for dinner and discussion on how best to adapt to the digital age as it unfolds in real-time. Read on to discover three key trends on the minds of CX leaders today.

Discover three key pieces of sage advice from leaders who underwent digital transformation projects in this guest post from IDC's VP of Customer Care and CRM.

Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.

The merging of the physical and digital — or “phygital" — frontier is starting to catch brands' attention. Learn how leading companies are blending these two realms to create stellar customer experiences.