The future of mobile payments in the U.S.

On this episode, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot's CX strategy.

Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.

In this episode, you'll hear Ingrid Olson, director of customer experience at Melio, share a fresh perspective on CX during periods of expansive growth.

You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.

As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.

In this episode, you'll hear Cainthus CEO Aidan Connolly's outlook on new technologies and the future of customer experience.

As part of the TELUS International leadership series, conceptual artist Kevin Abosch discusses the meteoric rise of NFTs and the digital evolution of the art world. Discover key takeaways from the event and how these learnings can be applied across industries.

Learn how techfin companies are using their marketplace momentum and digital ubiquity to gain a foothold in the fast-growing financial sector.

Damien Beresford, Chief Technology Officer at Nearform joins us on this episode of TELUS International Studios. Damien deep dives into the process of what it was like tackling the task of a lifetime - from the discovery phase, to working with government leaders, to ultimately designing user-friendly contact tracing services.

In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.