New podcast series unveils insights on global customer experience trends
CX Best Practices
Customer experience (CX) is constantly evolving as new trends, innovations and solutions emerge. For brands, it’s important to stay in the know about new technologies or best practices with rapidly changing customer expectations. Now, TELUS International Studios is making it easier for businesses to do just that with the launch of its new podcast series exploring CX trends, digital innovations and the future of work.
Hosted by Patrick Haughey, an award-winning radio and podcast veteran - and founder of AudioBrand, each episode includes powerful insights from CX professionals and prominent industry figures, and will share insider perspectives into high-tech, high-touch customer experiences every two weeks with some of the world’s most disruptive organizations including Zappos, Dropbox and Asana. Officially rebranded as TELUS International Studios, the podcast series was originally launched as Voxpro Studios in September 2017 by Voxpro, which was acquired by TELUS International in August 2017. Over the past few years, the series has featured notable guests from global tech giants such as Airbnb, Spotify and Gofundme.
“There's a real desire today to hear from industry peers around how they are managing, evolving and rethinking their CX operations today and into the future,” said TELUS International’s Brian Hannon. “TELUS International Studios provides expert, narrative insights from true world leaders in CX, and we're aiming to share those conversations via our podcast series, touching on the latest topics of interest to brands and decision makers across tech and other industries. While the podcast’s name may have changed, our promise to offer unique and interesting episodes with our listeners hasn’t.”
The first TELUS International Studios podcast series episode, How Might Consumer Behavior Change After COVID-19, will wrap up our Work From Home series, and is available now on Spotify and wherever podcasts are available.
Guests Dr. Pete Lunn, behavioral economist, Economic and Social Research Institute and Dr. Ryan Hamilton, professor of marketing, Goizueta Business School, Emory University, discuss the aftershock and phase out as COVID-19 restrictions lift, the potential that social distancing may impact business decisions and how customers are changing their buying habits as they regain freedom and financial stability.
Our upcoming episodes will focus on topics including: CX strategy from the perspective of Venture Capitalist firms; how consumer behavior impacts CX, trust and safety, the use of AI and chatbots, data science in CX; and HealthTech.
Check out past episodes from TELUS International Studios to hear more CX insights from some of the world’s top industry experts.