Executive survey results: Chatbots are leveling up digital customer experience

Leading brands have found significant value in chatbot technology. But despite growing adoption, many executives still have concerns regarding cost, resourcing and the impact on customer satisfaction. TELUS International, in partnership with Pulse, surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities for future improvement in this one-minute white paper.