How Might Consumer Behavior Change After COVID-19

CX Best Practices

On this episode of the TELUS International Studios podcast, we're joined by two guests who predict what the world might look like as lockdown restrictions due to the COVID-19 pandemic lift all over the world.

Dr. Pete Lunn is a behavioral economist, author and former BBC journalist who now heads up the Behavioral Research unit of the Economic and Social Research Institute. Dr. Ryan Hamilton is a Professor of Marketing at the Goizueta Business School, Emory University, as well as the co-host of the Intuitive Customer CX podcast.

The conversation unpacks how consumer buying habits might change due to the pandemic, how everyday social interactions will be impacted - in business and beyond, and how brands might be able to better tailor their business approaches to these predictions.


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