Forrester Report: The State of Digital Banking, 2021

The pandemic has driven disruption and digital transformation across all sectors, especially in banking. New entrants such as fintech startups, big tech, and non-traditional competitors are quickly delivering on customer expectations. While some banks are making progress on digital transformation, others are struggling to execute a coherent digital strategy. This Forrester report explores how digital technologies are changing the banking landscape and how best to capitalize on this pace of change in the years ahead.