How Indeed.com Views and Masters Client Success

CX Best Practices

(Previously recorded as Voxpro - powered by TELUS International) The best customer experience is as much about success as support – helping customers to find success by enabling them to get the most out of what they have purchased, rather than just helping them fix it when it breaks. ‘Successful’ customers stay longer, spend more, and refer your brand widely. In this episode, Deserie Dulaney, VP of Client Success at Indeed.com joins us to talk about:

  • The evolution from customer support to customer success
  • Why investing in customer success can help you reduce your levels of support
  • What makes a great client success specialist
  • Making a case for investment in CX
  • Indeed’s presence and investment in Dublin
  • Talent acquisition at a time of near-full employment

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