Executive survey results: IT Service Desk optimization

A company’s IT Service Desk has a significant impact on the overall health of a business. Given its centralized role in the employee experience, it’s critical to understand what’s working and what requires modernizing.

TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities. Discover the critical insights in this one-minute white paper.