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Executive survey results: IT Service Desk optimization

TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

Image of three people working at a desk with laptops and headsets

A company’s IT Service Desk has a significant impact on the overall health of a business. Given its centralized role in the employee experience, it’s critical to understand what’s working and what requires modernizing.

TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities. Discover the critical insights in this one-minute white paper.

This one-minute white paper reveals

  • checkmarkHow much IT leaders plan to spend on service desk enhancements
  • checkmarkThe challenges impeding service desk optimization
  • checkmarkWhat features are critical for an IT service desk vendor
  • checkmarkThe cost of IT downtime

Modernize your IT Service Desk

See what leaders identify as challenges and opportunities in IT Service Desk optimization.

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