Omnichannel made easy: Implementation checklist for travel and hospitality companies

With so many touchpoints in the travel and hospitality customer journey, an omnichannel implementation may seem more like a pipe dream than a reality – but we’re here to help! This easy-to-follow omnichannel checklist created by Everest Group, in partnership with TELUS International, is designed to assist today’s most successful travel brands navigate to an omnichannel customer experience strategy.