How Daily Harvest delivers White Glove CX at Scale
On this episode of TELUS International Studios, we're joined by Joe Gilgoff, VP of Customer Care at Daily Harvest.
Since the company's start, Daily Harvest has been leading the way in centering conversations around easy, accessable, healthful foods - delivered right to your door. Part of the formula that aided in success at Daily Harvest, is the approach to customer care - where customer relationship building is key.
Joe himself started his career on the customer care frontlines, and he now brings his experience and passion for white glove customer care to new levels. Joe emphasises the message that you do not have to sacrifice quality in scaling an operation. Daily Harvest closed out 2020 with triple digit growth, delivering more food in one week now than they would have delivered in their whole first year in business.