Forrester Report: The State of Digital Banking, 2021
Next-Gen TechnologyFintech & Financial Services
How do you train artificial intelligence?
Getting employee engagement right when ramping in the tech sector
People and CultureTechnology
The importance of co-innovation in business
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Latest insights and resources
Inverted pyramid management: The Home Depot approach to CX
People and Culture
Discover how The Home Depot finds success with a strong set of core values in combination with an inverted pyramid management style.
The Home Depot on shaping CX with strong values
On this episode, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot's CX strategy.
Bridging the trust gap in fintech
TrendsFintech & Financial Services
Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.
Employees as brand ambassadors: The Melio approach
People and Culture
Why do employees make excellent brand ambassadors? Discover insights from the director of customer experience at Melio.
Computer vision through the ages
Uncover the history of computer vision, deep learning and neural networks, and learn how their developments could meaningfully impact businesses and society as a whole.
Make strategic decisions with the full picture of your digital workforce.
- case study
Virtual assistant training in 14 languages
Discover how TELUS International edits and enhances a leading virtual assistant's voice grammar framework for one of the world's largest technology corporations.
Transforming crypto customer service for mass consumer adoption
CX Best PracticesFintech & Financial Services
The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.
How Melio uses CX as a brand-defining moment
In this episode, you'll hear Ingrid Olson, director of customer experience at Melio, share a fresh perspective on CX during periods of expansive growth.
The Internet of Behavior and the future of customer experience
You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.