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When most people think of AI, they think of computers and exuberant datasets. But humans are the most critical piece of any AI project. Learn why.

Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you're meeting customer needs.

Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.

Learn how techfin companies are using their marketplace momentum and digital ubiquity to gain a foothold in the fast-growing financial sector.

Discover what data annotation is, why it's important and the key types of data annotation processes that help fuel our AI-driven world.

While automation has been a mainstay of many companies, hyperautomation is quickly becoming a key part of CX strategy. Discover the difference between the two and how you can best leverage this emerging trend.

Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?

Discover how TELUS International supported a digital solutions provider with a customized AI system to add personality into chatbot applications.

People are spending more time than ever with video games since the pandemic began. Here's what you need to know to better support gamer mental health.

On this episode of TELUS International Studios, we're joined by Dan Pontefract, previous Chief Envisioner and Chief Learning Officer at TELUS. Dan launched the TELUS Transformation Office to improve workplace culture and the TELUS MBA program via University of Victoria. He speaks about the purpose of L+D, and how nurturing employees to further develop their skill sets can improve confidence, drive, fulfillment and overall company culture.