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Four things the best CX disruptors do right
CX Best Practices
The importance of controlling for bias in AI
CX Best Practices
How retailers are preparing for a post-COVID world
Customer Service ChannelseCommerce
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Latest insights and resources
The top trends that will shape CX in 2021
CX Best Practices
What can you expect from 2021 when it comes to digital customer experience (CX) trends? Two TELUS International executives share their predictions and advice.
- podcast
Twilio on Digital Transformation and Software Developers
Next-Gen Technology
What advice does our guest Glenn Weinstein, Chief Customer Officer at Twilio have for business leaders? Look for ways to let your software developers solve problems.
Leveraging Robotic Process Automation to Drive Improved Healthcare
Next-Gen TechnologyHealthcare
Learn more about how robotic process automation (RPA) can be used in healthcare to drive better health outcomes and patient experiences (PX).
- case study
Holistic Work Anywhere solution helps transform virtual mental healthcare and enable meaningful patient experiences
People and Culture
Discover how TELUS International supported a healthcare innovation and technology company with our flexible and secure work-from-home solution and remote recruitment and onboarding programs to deliver advanced digital health solutions to their patients.
Data security considerations for the future of remote work
General
As the world's biggest work from home revolution continues, it's time to take a long-term look at your data security measures.
Year in review: the 6 CX lessons that defined 2020
CX Best Practices
Businesses globally experienced rapid and immense change this past year. Discover the six digital and customer experience lessons that defined 2020.
- podcast
Best of TELUS International Studios 2020
CX Best Practices
During this extremely difficult year, we have had the privilege to talk to incredible people on TELUS International Studios who have made great strides, predictions, and even offered guidance to employees and business leaders to help make it through this period.
- brochure
TELUS International Cloud Services - Google Cloud Platform
Next-Gen Technology
Harness the power of innovation with TELUS International’s Google Cloud Platform expertise and global reach.
The future of CX delivery: Applying the learnings from COVID-19
CX Best Practices
In this virtual think tank article developed in partnership with Frost & Sullivan, discover how customer experience leaders are optimizing CX in a post-pandemic world.
How to use digital solutions to drive employee engagement during the pandemic
People and Culture
From collaboration platforms to virtual learning, discover how digital solutions can be used to help drive employee engagement during COVID-19.
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