Forrester Report: The State of Digital Banking, 2021
Next-Gen TechnologyFintech & Financial Services
How do you train artificial intelligence?
Getting employee engagement right when ramping in the tech sector
People and CultureTechnology
The importance of co-innovation in business
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Latest insights and resources
The human side of AI and data annotation
When most people think of AI, they think of computers and exuberant datasets. But humans are the most critical piece of any AI project. Learn why.
How to prepare for a post-pandemic surge in the travel and hospitality industry
CX Best PracticesTravel & Hospitality
Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you're meeting customer needs.
Seven commonly misused buzzwords in CX
CX Best Practices
Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.
Four ways techfins are redefining digital CX
TrendsFintech & Financial Services
Learn how techfin companies are using their marketplace momentum and digital ubiquity to gain a foothold in the fast-growing financial sector.
What is data annotation and why does it matter?
Discover what data annotation is, why it's important and the key types of data annotation processes that help fuel our AI-driven world.
What's the difference between automation and hyperautomation?
While automation has been a mainstay of many companies, hyperautomation is quickly becoming a key part of CX strategy. Discover the difference between the two and how you can best leverage this emerging trend.
Out with average handle time and in with customer effort score
CX Best Practices
Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?
- case study
Infusing personality into conversational artificial intelligence systems through high-quality text data
Discover how TELUS International supported a digital solutions provider with a customized AI system to add personality into chatbot applications.
What your support team needs to know about gamer mental health
Customer Service ChannelsGames
People are spending more time than ever with video games since the pandemic began. Here's what you need to know to better support gamer mental health.
Employers as Educators
People and Culture
On this episode of TELUS International Studios, we're joined by Dan Pontefract, previous Chief Envisioner and Chief Learning Officer at TELUS. Dan launched the TELUS Transformation Office to improve workplace culture and the TELUS MBA program via University of Victoria. He speaks about the purpose of L+D, and how nurturing employees to further develop their skill sets can improve confidence, drive, fulfillment and overall company culture.