32 results for Fintech and Financial Services
CX trends fintech and financial services firms can 'bank' on
TrendsFintech and Financial Services
Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what's in store for the industry in the years ahead.
How RPA can benefit financial services firms
Next-Gen TechnologyFintech and Financial Services
Robotic process automation (RPA) has the potential to save the financial services industry money — but only when it's done right. Learn how RPA creates value for fintech and financial services companies and discover tips for a successful implementation.
How to structure chat services for financial brands
Customer Service ChannelsFintech and Financial Services
Chat support provides financial services firms an opportunity to build customer trust, while maximizing the customer experience, but only when implemented correctly. Discover tips to effectively structure your chat services.
- white paper
Customer Experience: The new competitive battleground for cryptocurrency exchanges
OutsourcingFintech and Financial Services
Learn how TELUS International can help transform your cryptocurrency exchange to better meet the needs of your customers.
Creating a virtual assistant for effortless financial services
Next-Gen TechnologyFintech and Financial Services
Where do financial services companies new to the world of AI and bots begin in their digital journey? Discover tips from leading brands in the industry, including TD Bank and Standard Chartered.
Fintech’s growing role in online games and player support
TrendsGames
Learn how player support is evolving with financial technology.
Digital transformation technologies for banking pioneers
TrendsFintech and Financial Services
Discover four technologies leading the digital enablement of the financial services industry.
- e-book
Fintech & Financial Services for the Ages
CX Best PracticesFintech and Financial Services
From Baby Boomers to Gen Z, discover expert tips and best practices from TELUS International to help put your customers first.
Playing to customers’ emotions in financial services
People and CultureFintech and Financial Services
Learn how leading fintech firms are building emotional connections with their customers.
Four steps to better fintech digital customer service
CX Best PracticesFintech and Financial Services
Learn how leading fintech firms like Square, N26, iSelect and Revolut are delivering a superior digital experience.
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