In the free-to-play games industry, stories have long circulated about "whales" — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.

A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.

Learn how player support is evolving with financial technology. 

Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.

Great gaming customer service starts with a few fundamentals. Discover five best practices.

Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.

Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.

Discover insights and best practices for delivering exceptional customer service from TELUS International, a leader in outsourced player support, serving some of the biggest titles in the games industry.

An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.

Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.