Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.

Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.

TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.

Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.

Learn how player data can translate into better design, boosted revenue and more acute fraud detection.

Esports have gained popularity and gaming companies are looking to get in on the action. But it's about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.

In the free-to-play games industry, stories have long circulated about "whales" — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.

A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.