15 results for Games
Catching a whale: How to treat your VIP gamers
CX Best PracticesGames
In the free-to-play games industry, stories have long circulated about "whales" — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.
Why gamers love video-based player support
Customer Service ChannelsGames
A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.
Fintech’s growing role in online games and player support
TrendsGames
Learn how player support is evolving with financial technology.
- brochure
Loyalty-building player support across the globe
OutsourcingGames
Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.
Player support level one: The five basics of great gaming customer service
CX Best PracticesGames
Great gaming customer service starts with a few fundamentals. Discover five best practices.
How gaming player support is evolving with chatbot technology
Next-Gen TechnologyGames
Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.
How to adapt gaming player support to modern tech disruptors
TrendsGames
Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.
- e-book
Customer service in gaming: How to 'pwn' at player support
CX Best PracticesGames
Discover insights and best practices for delivering exceptional customer service from TELUS International, a leader in outsourced player support, serving some of the biggest titles in the games industry.
Why customer self-service is crucial for gaming player support
Customer Service ChannelsGames
An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.
How to exceed gamers’ customer service expectations through outsourcing
OutsourcingGames
Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.
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