Learn how player data can translate into better design, boosted revenue and more acute fraud detection.

Esports have gained popularity and gaming companies are looking to get in on the action. But it's about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.

In the free-to-play games industry, stories have long circulated about "whales" — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.

A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.

Learn how player support is evolving with financial technology. 

Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.

Great gaming customer service starts with a few fundamentals. Discover five best practices.

Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.

Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.

Discover insights and best practices for delivering exceptional customer service from TELUS International, a leader in outsourced player support, serving some of the biggest titles in the games industry.