23 results for Games
Improving the player experience by combatting games fraud
CX Best PracticesGames
Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.
Level up: How games companies are embracing the surge in player support
Customer Service ChannelsGames
Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.
- case study
Cultural alignment & engagement drive superior player support & rapid growth
People and CultureGames
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
- case study
How program enhancements leveled up the player experience for a social games developer
CX Best PracticesGames
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
- case study
Over 80% agent engagement contributes to over 80% player satisfaction
People and CultureGames
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
- case study
Protecting the games - physical, IT and information security
CX Best PracticesGames
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
The games we play and the data that drives them
Next-Gen TechnologyGames
Learn how player data can translate into better design, boosted revenue and more acute fraud detection.
Tapping into the esports opportunity
TrendsGames
Esports have gained popularity and gaming companies are looking to get in on the action. But it's about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.
Catching a whale: How to treat your VIP gamers
CX Best PracticesGames
In the free-to-play games industry, stories have long circulated about "whales" — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.
Why gamers love video-based player support
Customer Service ChannelsGames
A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.
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