28 results for Games
How games companies can transfer their culture to their CX partners
People and CultureGames
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
- case study
Ramping player support for a games colossus
OutsourcingGames
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.
- case study
Protecting the games - physical, IT and information security
CX Best PracticesGames
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
- brochure
Loyalty-building player support across the globe
OutsourcingGames
Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.
The quest for player support in cloud gaming
Next-Gen TechnologyGames
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
- case study
Over 80% agent engagement contributes to over 80% player satisfaction
People and CultureGames
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
- case study
Cultural alignment & engagement drive superior player support & rapid growth
People and CultureGames
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
The metaverse and the future of gaming
Next-Gen TechnologyGames
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
- case study
How program enhancements leveled up the player experience for a social games developer
CX Best PracticesGames
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
Player support metrics: How to choose and improve KPIs
CX Best PracticesGames
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
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