12 results for Healthcare
The most important quality for a healthcare customer service agent to have
People and CultureHealthcare
Learn how to make your company's healthcare customer service a more empathetic, humane experience.
The future of healthcare customer service
TrendsHealthcare
Discover the three healthcare industry trends that are making customer service more important than ever.
Do no harm: Managing the customer service challenges of healthcare product recalls
CX Best PracticesHealthcare
Recalls. You think they'll never happen, until they do. Discover customer service best practices for healthcare product recalls.
Why an engaged workforce enhances security in healthcare customer service
People and CultureHealthcare
Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.
It’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud
Next-Gen TechnologyHealthcare
Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.
- e-book
The Patient Experience: Optimizing customer service for better health outcomes
CX Best PracticesHealthcare
Discover patient experience trends and best practices for today’s healthcare leaders.
Healthcare and IoT: Balancing patient privacy, innovation and customer service
Next-Gen TechnologyHealthcare
Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.
How artificial intelligence is revolutionizing the patient experience in healthcare
Next-Gen TechnologyHealthcare
Discover how artificial intelligence is improving healthcare customer service by solving some of the most cumbersome problems facing the industry today.
Healthcare customer service goes high-tech with immersive technology
TrendsHealthcare
Discover four technologies that are gaining traction in the healthcare industry as companies merge a functional, high-quality experience with the empathy patients are looking for.
How fast-growing health-tech companies are improving the patient experience
TrendsHealthcare
Learn how high-growth tech-driven companies like Oscar Health and Zocdoc are leveraging customer service in the healthcare industry to deliver an improved patient experience.
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