20 results for Healthcare
Leveraging Robotic Process Automation to Drive Improved Healthcare
Learn more about how robotic process automation (RPA) can be used in healthcare to drive better health outcomes and patient experiences (PX).
How the healthcare industry is ramping for its biggest season ever
Customer Service ChannelsHealthcare
Discover how the flu season, open enrollment and ongoing global pandemic are challenging the healthcare industry to hire and scale smartly this winter.
The crucial new role of automation in healthcare CX
Automation is an invaluable tool for healthcare companies. Discover how mobile technology and chatbots can transform your customer experience.
Five CX lessons from the rise of telemedicine
CX Best PracticesHealthcare
Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.
- case study
Rapidly implementing customer experience solutions for patients during a pandemic
The COVID-19 pandemic significantly impacted businesses across all industries, especially those within the healthcare sector. Learn how TELUS International transformed a client’s ability to offer patient care over the phone with a Cloud Contact Center.
The retail spillover in healthcare
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
Exceeding open enrollment goals with outsourcing
Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.
The rise of conversational bots in healthcare
27 percent of consumers would rather answer sensitive health questions posed by virtual assistants than by people. Learn more of the reasons why conversational bots are now at the forefront of healthcare investment strategies.
The most important quality for a healthcare customer service agent to have
People and CultureHealthcare
Learn how to make your company's healthcare customer service a more empathetic, humane experience.
The future of healthcare customer service
Discover the three healthcare industry trends that are making customer service more important than ever.