23 results for Healthcare
The Internet of Medical Things is just what the doctor ordered
Next-Gen TechnologyHealthcare
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
The future of patient / customer experience
Next-Gen TechnologyHealthcare
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
- podcast
The Impact of At-Home COVID Testing with LetsGetChecked
TrendsHealthcare
This episode deep dives into what the last year has been like for LetsGetChecked - from providing COVID testing, to working alongside various airlines to launch a transatlantic Coronavirus testing trial to demonstrate how testing can re-open travel routes and minimize the need for quarantine periods.
Leveraging robotic process automation to drive improved healthcare
Next-Gen TechnologyHealthcare
Learn more about how robotic process automation (RPA) can be used in healthcare to drive better health outcomes and patient experiences (PX).
How the healthcare industry is ramping for its biggest season ever
Customer Service ChannelsHealthcare
Discover how the flu season, open enrollment and ongoing global pandemic are challenging the healthcare industry to hire and scale smartly this winter.
The crucial new role of automation in healthcare CX
Next-Gen TechnologyHealthcare
Automation is an invaluable tool for healthcare companies. Discover how mobile technology and chatbots can transform your customer experience.
Five CX lessons from the rise of telemedicine
CX Best PracticesHealthcare
Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.
- case study
Rapidly implementing customer experience solutions for patients during a pandemic
Next-Gen TechnologyHealthcare
The COVID-19 pandemic significantly impacted businesses across all industries, especially those within the healthcare sector. Learn how TELUS International transformed a client’s ability to offer patient care over the phone with a Cloud Contact Center.
The retail spillover in healthcare
TrendsHealthcare
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
Exceeding open enrollment goals with outsourcing
OutsourcingHealthcare
Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.
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