4 results for ICT (Information & Communications Technology)
The next-gen tools telcos need to win over digital-first customers
Next-Gen TechnologyICT (Information & Communications Technology)
Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.
Three essential elements for superior telecom customer experience
CX Best PracticesICT (Information & Communications Technology)
Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.
Engaging in the business of multilingual customer support – Interview with Canada’s Koodo Mobile
CX Best PracticesICT (Information & Communications Technology)
How do you deliver effective multilingual support in a highly competitive market? We interviewed Koodo Mobile's David Lowther to share how Koodo offers award-winning customer service with the help of TELUS International.
What telecoms are doing right in customer service – Best practices from Telstra, TELUS, and Republic Wireless
CX Best PracticesICT (Information & Communications Technology)
To avoid major outages, Telstra used aerial drones to inspect cellular sites and transmission lines for signs of trouble. Here are a few other ways telecoms are keeping up with customer service demands.
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