14 results for Technology
Don't lose touch with your customers as you grow
CX Best PracticesTechnology
Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.
Building your tech company's customer support toolset for scale
Next-Gen TechnologyTechnology
When a fast-growing tech company is rapidly growing, it can be tough to take time out to fine tune certain elements of the business, including customer service. Here are some tools to consider when building your customer support tech stack for scale.
The tipping point: When should fast-growing companies stop ignoring customers?
CX Best PracticesTechnology
Sometimes the best thing a fast-growing tech company can do for its customers is ignore them — or so says LinkedIn co-founder Reid Hoffman. But, how do you recognize that critical moment when ignoring customers could actually be detrimental to the company?
- checklist
Omnichannel made easy: Implementation checklist for fast-growing tech brands
Next-Gen TechnologyTechnology
Navigate an omnichannel implementation while keeping the customer experience front and center.
The strategic advantage of outsourcing your IT service desk
OutsourcingTechnology
Providing a high performing IT service desk to meet employee needs is challenging. Discover how outsourcing can make your team more efficient and effective.
How IT outsourcing enables tech company growth
OutsourcingTechnology
Discover how IT outsourcing can help fast-growing technology companies keep pace in today's highly competitive market by realizing efficiencies in three key areas.
Customer service for seniors: Why tech companies are taking an old-school approach
CX Best PracticesTechnology
Despite their innovative products, discover why fast-growing tech companies, like Honor and Intuition Robotics, are taking an old-fashioned approach to customer service
TELUS International and Google Cloud: Collaborating for customer experience innovation
OutsourcingTechnology
Discover how Google Cloud and TELUS International are working together to create a better employee and customer experience through a high-tech, high-touch approach.
Three ways fast-growing tech companies can optimize their digital CRM
CX Best PracticesTechnology
Discover where fast-growing tech companies are excelling in the online customer journey, and areas that need improvement in order to surpass larger industry rivals.
Three ways tech unicorns are prioritizing customer service as a differentiator
CX Best PracticesTechnology
Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.
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