There are often tell-tale signs that it's time to consider customer experience outsourcing. Read about the signs and how to recognize them.

Discover how a leading technology company leveraged TELUS International's expertise to develop one of the first global wellness strategies on their behalf.

Discover how TELUS International supports a global leader in short-form video content with moderation and ad review services.

Trust, safety and security appeal to the hearts and minds of dating apps users. Learn about the best practices that are protecting them.

Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.

Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.

Explore how TELUS International reviews over one million ads per month for one of the world's biggest social networking platforms.

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.

When a fast-growing tech company is rapidly growing, it can be tough to take time out to fine tune certain elements of the business, including customer service. Here are some tools to consider when building your customer support tech stack for scale.