The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.

TELUS International’s RPA as a Service (RPAaaS) solution enabled a technology client to quickly convert more than 60,000 Salesforce call data files into cloudstored PDFs for improved operational success.

NFTs are everywhere. Discover common customer experience (CX) challenges with NFTs, and the leading ways in which they might be countered.

What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.

There are often tell-tale signs that it's time to consider customer experience outsourcing. Read about the signs and how to recognize them.

Discover how a leading technology company leveraged TELUS International's expertise to develop one of the first global wellness strategies on their behalf.

Discover how TELUS International supports a global leader in short-form video content with moderation and ad review services.

Trust, safety and security appeal to the hearts and minds of dating apps users. Learn about the best practices that are protecting them.

Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.

Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.