32 results for Travel & Hospitality
- case study
Improving search relevance for a fast-growing unicorn
AI DataTravel & Hospitality
Learn how TELUS International classified over 200,000 search queries for a leading online travel company which provides a one-stop platform for a range of ticketing services including flights, accommodation and attractions.
- case study
Optimizing an AWS cloud account for HI Canada
OutsourcingTravel & Hospitality
While Hostelling International Canada (HI Canada) has an established reputation for offering safe and affordable accommodations, they needed a partner like TELUS International to ensure their data was managed in the same way. Learn more about the challenge, the solution and the results.
How to prepare for a post-pandemic surge in the travel and hospitality industry
CX Best PracticesTravel & Hospitality
Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you're meeting customer needs.
Three ways airlines are reinventing COVID travel
CX Best PracticesTravel & Hospitality
Air travel has changed significantly due to COVID-19. Here's what airlines are doing to keep travelers safe while streamlining the customer experience (CX).
How travel and hospitality brands are adapting with the pandemic
CX Best PracticesTravel & Hospitality
As economies around the world cautiously re-open, travel and hospitality brands' CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.
Four ways to connect with Baby Boomer leisure travelers
CX Best PracticesTravel & Hospitality
Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn't mean they don't have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.
How Generation Z is changing, and challenging, the future of travel
CX Best PracticesTravel & Hospitality
Learn how to optimize your travel and hospitality brand's customer experience to appeal to Generation Z.
How a boutique hotel landed new guests with social media
Customer Service ChannelsTravel & Hospitality
Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.
- e-book
Travel & hospitality customer experience: A high-tech, high-touch approach
CX Best PracticesTravel & Hospitality
Learn how leading travel & hospitality brands are taking a high-tech, high-touch approach to deliver better customer experiences.
Why the best travel agent may be a bot
Next-Gen TechnologyTravel & Hospitality
Artificial intelligence is causing a major upheaval in the travel industry, bringing sophisticated recommendation engines that are helping travelers find and book the deals that best suit their specific needs — without having to ask.
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