Artificial intelligence is causing a major upheaval in the travel industry, bringing sophisticated recommendation engines that are helping travelers find and book the deals that best suit their specific needs — without having to ask.

There's often a fine line between "good" and "great" customer service. Discover four ways travel and hospitality brands can take their customer experience to the next level.

Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.

From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.

Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.

Learn how to deliver exceptional customer service to travelers who blend business and leisure.

Discover how small data can offer invaluable insight into consumers' travel and hospitality needs.

Discover the new technology airlines like Air Canada, Ryanair and Lufthansa are embracing in order to get closer to the customer.

This easy-to-follow omnichannel checklist created by Everest Group, in partnership with TELUS International, is designed to assist today’s most successful travel brands navigate to an omnichannel customer experience strategy.

Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of 'How emotions are made'.