Air travel has changed significantly due to COVID-19. Here's what airlines are doing to keep travelers safe while streamlining the customer experience (CX).

As economies around the world cautiously re-open, travel and hospitality brands' CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.

Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn't mean they don't have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.

Learn how to optimize your travel and hospitality brand's customer experience to appeal to Generation Z.

Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.

Learn how leading travel & hospitality brands are taking a high-tech, high-touch approach to deliver better customer experiences.

Artificial intelligence is causing a major upheaval in the travel industry, bringing sophisticated recommendation engines that are helping travelers find and book the deals that best suit their specific needs — without having to ask.

There's often a fine line between "good" and "great" customer service. Discover four ways travel and hospitality brands can take their customer experience to the next level.

Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.

From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.