Learn how TELUS International classified over 200,000 search queries for a leading online travel company which provides a one-stop platform for a range of ticketing services including flights, accommodation and attractions.

While Hostelling International Canada (HI Canada) has an established reputation for offering safe and affordable accommodations, they needed a partner like TELUS International to ensure their data was managed in the same way. Learn more about the challenge, the solution and the results.

Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you're meeting customer needs.

Air travel has changed significantly due to COVID-19. Here's what airlines are doing to keep travelers safe while streamlining the customer experience (CX).

As economies around the world cautiously re-open, travel and hospitality brands' CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.

Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn't mean they don't have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.

Learn how to optimize your travel and hospitality brand's customer experience to appeal to Generation Z.

Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.

Learn how leading travel & hospitality brands are taking a high-tech, high-touch approach to deliver better customer experiences.

Artificial intelligence is causing a major upheaval in the travel industry, bringing sophisticated recommendation engines that are helping travelers find and book the deals that best suit their specific needs — without having to ask.