29 results for Travel & Hospitality
How travel and hospitality brands are adapting with the pandemic
CX Best PracticesTravel & Hospitality
As economies around the world cautiously re-open, travel and hospitality brands' CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.
Four ways to connect with Baby Boomer leisure travelers
CX Best PracticesTravel & Hospitality
Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn't mean they don't have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.
How Generation Z is changing, and challenging, the future of travel
CX Best PracticesTravel & Hospitality
Learn how to optimize your travel and hospitality brand's customer experience to appeal to Generation Z.
How a boutique hotel landed new guests with social media
Customer Service ChannelsTravel & Hospitality
Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.
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Travel & hospitality customer experience: A high-tech, high-touch approach
CX Best PracticesTravel & Hospitality
Learn how leading travel & hospitality brands are taking a high-tech, high-touch approach to deliver better customer experiences.
Why the best travel agent may be a bot
Next-Gen TechnologyTravel & Hospitality
Artificial intelligence is causing a major upheaval in the travel industry, bringing sophisticated recommendation engines that are helping travelers find and book the deals that best suit their specific needs — without having to ask.
The difference between good and great travel and hospitality customer service
CX Best PracticesTravel & Hospitality
There's often a fine line between "good" and "great" customer service. Discover four ways travel and hospitality brands can take their customer experience to the next level.
Doing it for the ‘Gram: Instagram’s impact on travel and hospitality CX
Customer Service ChannelsTravel & Hospitality
Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.
How IHG takes hospitality to new heights
CX Best PracticesTravel & Hospitality
From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.
On time, every time: The value of intelligent automation in air travel
TrendsTravel & Hospitality
Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.
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