How games companies can transfer their culture to their CX partners
People and CultureGames
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
Seven digital CX books to add to your reading list
CX Best Practices
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
What happens to humans after we automate?
Next-Gen Technology
Discover the benefits of intelligent automation and how humans and digital coworkers are working together to achieve business optimization.
Cloud migration: Why it matters and how to do it well
Next-Gen Technology
Cloud migration is booming. Uncover the drivers of cloud migration, the benefits and challenges and suggested strategies for making the move.
Signs it's time to consider customer experience outsourcing
OutsourcingTechnology
There are often tell-tale signs that it's time to consider customer experience outsourcing. Read about the signs and how to recognize them.
Autonomous technology: Thinking beyond automobiles
AI Data
Learn what autonomous technology is, popular use cases beyond autonomous vehicles, its many benefits and the challenges faced by organizations today.
Extended reality 101
Next-Gen Technology
Learn the commonalities and differences between augmented reality, virtual reality, mixed reality and extended reality, including popular use cases.
What is conversational AI?
Next-Gen Technology
Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.
Trust and safety in the metaverse
Customer Service Channels
As companies work out how to embrace the metaverse, they must not overlook trust and safety. Learn why it's imperative to balance opportunity with responsibility.
Social commerce trends for 2022 and beyond
TrendseCommerce
Social commerce has made an emphatic entrance. Find out why blending eCommerce and social media is creating a powerful sales engine.
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