- white paper
Optimizing email for the modern customer service environment
Customer Service Channels
Email is the underrated, underappreciated workhorse of the contact center. Find out how to make the most of your email support program.
- white paper
Comparing costs: Chat vs. voice customer service
Customer Service Channels
Understand the economics of chat. This paper explores the financial benefits – and if a real cost advantage actually exists.
- white paper
Achieving maximum BPO value: How smart buyers structure their contact center outsourcing relationships
Outsourcing
Discover what separates the critical outsourcing relationships from the indispensable.
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