Learn about industry and market trends in digital customer care, and find out what IDC suggests buyer organizations consider when evaluating providers.

Learn the importance of content moderation, how to choose the right method and the various ways to measure your success.

TELUS International surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities in this one-minute white paper.

The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.

Email is the underrated, underappreciated workhorse of the contact center. Find out how to make the most of your email support program.

Understand the economics of chat. This paper explores the financial benefits – and if a real cost advantage actually exists.

Discover what separates the critical outsourcing relationships from the indispensable.