Explore insights into customer experience outsourcing in 2022 from a survey of executives with strategic decision-making authority.

TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

TELUS International surveyed 100 tech executives to find out where they plan to invest in digital customer experience in 2022. Uncover the results.

Uncover the key benefits, challenges and opportunities of cloud transformation in this one-minute white paper.

Learn about industry and market trends in digital customer care, and find out what IDC suggests buyer organizations consider when evaluating providers.

Learn the importance of content moderation, how to choose the right method and the various ways to measure your success.

TELUS International surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities in this one-minute white paper.

The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.

Understand the economics of chat. This paper explores the financial benefits – and if a real cost advantage actually exists.