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Leading brands have found significant value in chatbot technology. But despite growing adoption, many executives still have concerns regarding cost, resourcing and the impact on customer satisfaction. TELUS International, in partnership with Pulse, surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities for future improvement in this **one-minute white paper**. 

Executive survey results: Chatbots are leveling up digital customer experience

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Besides partnering with a trusted vendor, it’s vital to determine which outsourcing destination is right for your business and brand. From locations in the U.S., to nearshore and offshore options around the world, this e-book highlights some of the top locales for consideration, and the factors to keep in mind as you make your decision.

This e-book explores:

Selecting The Best Outsourcing Location | Free E-book

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When you are looking to take your customer experience (CX) to new heights, choosing the right digital CX provider can make all the difference. Download our IDC Info Snapshot, developed in partnership with analyst, Ali Close, to uncover the advantages of partnering with a trusted advisor to create and deliver your CX vision. 

Looking to layer on new aspects to your digital CX offerings? Check out our other three IDC Info Snapshots on [content moderation](https://www.telusinternational.com/articles/resources/idc-content-moderation-info-snapshot), [managed cloud services](https://www.telusinternational.com/articles/resources/idc-cloud-info-snapshot) and [AI data](https://www.telusinternational.com/articles/resources/idc-ai-data-info-snapshot).

Why fast-growing brands need an experienced CX service provider to scale operations 

How to take your CX internatonal

How to take your customer experience international (for the first time)

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Cloud migration and adoption continue to be at the forefront of conversations centered on digital transformation. The path to cloud transformation can be challenging, with many executives turning to technology partners for assistance.  

TELUS International, in partnership with Pulse, surveyed technology leaders to find out where they are in their cloud journeys and how they plan to proceed in the coming year. Uncover key insights into the benefits, challenges and opportunities of cloud transformation.


Executive survey results: Cloud migration in 2022

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How to tackle six common cloud migration challenges

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AI training data can make or break your machine learning project. With data as the foundation, decisions on how much or how little data to use, methods of collection and annotation and efforts to avoid bias will directly impact the results of your machine learning models. In this guide, we address these and other fundamental considerations when embarking on an AI data project. Discover best practices for the sourcing, labeling and analyzing of training data from TELUS International, a leading provider of AI data solutions. 


The essential guide to AI training data

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