An intelligent platform for delightful conversations

AI Bots

Brands need to move at the speed of the customer, and the conversational bot is an excellent step on the path to digital transformation. Powered by generative AI (GenAI), these bots enrich their own databases for continuous learning.

A woman using a smartphone. There are icons and other imagery representing artificial intelligence overlaid.
  • Increase efficiency

    Automate simple customer inquiries to streamline the resolution process and reduce wait times.

  • Reduce customer and agent effort

    Empower your agents and your customers with quick and convenient access to information.

  • 24/7 availability

    Improve customer satisfaction with around-the-clock assistance.

Build an AI bot tailored to your unique needs

Our team of CX experts will work with you to deliver a chatbot that not only aligns with your business objectives, but also delivers exceptional value to your customers.

  • Informational

    Informational bots understand natural language and can deal with customers’ basic questions by providing answers to generic FAQs, resulting in a reduction in contact center volume.

  • Personalized

    Integrated with a brand’s enterprise system, personalized bots have access to specific customer data, enabling interaction and resolution on a deeply individual level.

  • Transactional

    Pulling data directly from back-end systems, these bots execute specific transactions on behalf of customers, such as changing payment methods or account plans.

Strategically manage your AI bots

Combine the best of human and machine intelligence to streamline operations and deliver unparalleled CX.

Customer service representatives speaking with customers on the phone.

Intelligent Insights

Optimize your digital workforce and drive better results with an intuitive chatbot management platform. By bringing digital co-workers and employees together in the same space, Intelligent Insights provides the clarity needed for effective digital workforce management.

    Enhancing CX with conversational bots

    Advanced call center technology is leading to a more human touch. That means less repetitive, mundane tasks and greater focus on making meaningful connections with customers for a redefined high-tech, high-touch level of service.

    Let’s chat bots

    Discover how our team of experts can help your brand deploy chatbots that listen, understand and delight your customers.

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    Case Studies

    Explore our success stories

    Awards and Recognition

    AI Breakthrough Award

    For the fourth consecutive year, TELUS International has been named the winner in the Best Informational Bot Solution category for our intelligent bot platform. The AI Breakthrough Awards recognize trailblazing companies, technologies, products and services in the field of AI around the world.

    AI Breakthrough Award Logo 2024
    AI Data
    Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

    Everest Group, supported by TELUS International, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.

    Learn how AI Bots can streamline your operations

    Speak with a digital CX specialist today.

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    Transform your business with our end-to-end solutions