Disruptive tech calls for stand-out CX
Answer the call. Tech giants, unicorns, scale-ups and start-ups partner with us to design, build and deliver high-tech, high-touch digital customer experience (CX) solutions powered by next-gen tech. Ring, ring.
Trusted by leading technology companies, including:
No pain, all gain
Today’s best customer experiences are backed by the right combination of people, processes and technology. With our help, effortless CX can be easy.
Around the clock and around the globe, tech’s most innovative brands partner with us to adapt their operations to new markets and customer expectations. Whether you need a few agents or hundreds, we can help you scale in no time.
Deep domain expertise
From fintech to healthtech to whatever tech comes next, we’re building big things for changemakers. Serving over 600+ global clients, our earned digital CX and IT experience is your advantage.
Tech for tech
Save time and focus on your product — we’ll ensure your CX is upheld by the latest and greatest, like self-serve automation, omnichannel CX, cloud and contact center as a service.
Cultural fit is achieved through empathy. Understanding your customers and your culture, we blend in so your brand stands out. Want proof? Our global team member engagement is considered world-class as measured by Kincentric.
Digital, phygital, to the frontier of what’s possible. Explore the spaces that our clients operate and how we help them get results.
Your users expect a safe and secure community. Exceed their expectations and strengthen your brand with trust, safety and security solutions led by the one-two combo of human expertise and artificial intelligence. Stop fraud, protect users and create the community of the future.
When it comes to finance, poor CX is costly. And even with an effortless experience, disruption raises important questions about compliance and new regulations. We work with fintechs, neobanks and paytechs to break through complexity.
Is your healthtech healthy? A new, digital future of health is here and it’ll take more than a salad at lunch to maintain product-market fit. Leading brands can adapt by rapidly implementing difference-making technology and delivering compassionate support to patients and customers alike.
Global team members
CX and IT delivery centers
Multilingual CX support languages
Upgrade your CX operations
For nearly two decades, TELUS International has supported the customer experience needs of top global tech brands. From customer care to content moderation to bots and AI, we have the people and tech to grow and protect your brand.
Customer Support; Customer Experience
Deliver unforgettable customer experiences
Supporting hyperscalers and established brands, we handle millions of customer care interactions every year. Putting customers first across all traditional and digital CX channels is what we do. Scale your global CX operations with our highly engaged teams delivering CX support in over 50 languages across 20 countries.
Trust, Safety & Security
Protect your user communities
With deep and diverse experience, we are a trusted partner for brands looking to build their content moderation and overall trust and safety programs. As digital first responders, we help companies safeguard their user communities, identify risks, prevent fraud and protect online marketplaces for safe transactions.
Dive deeper into customer insights
With a focus on the customer journey, we offer speech and text analytics solutions and business intelligence (BI) tools to gather valuable intelligence from thousands – even millions – of customer interactions. When made actionable, this Voice of the Customer analysis, along with detailed BI reporting, can be your competitive edge unlocking hidden insights from your unstructured data.
Work smarter with intelligent automation
Enhance your CX operations with our AI solutions including bots, self-serve automation and AI training data. We combine the best of human and machine intelligence to deliver engaging CX solutions for tech’s most dynamic brands. Build more human-like bot interactions, improve content moderation accuracy, enhance onsite customer search, expand speech and text recognition support and more.
Employee Experience (EX)
Engage your workforce with people, data and tools
EX is at the heart of a successful support organization where meaningful, engaging work translates into delivering the best customer experiences. Whether you’re seeking and training talent, forecasting fluctuations in workforce volume, monitoring performance in real time, or introducing backend support systems, we’ve got you covered. With foundational tools and industry expertise, we can enable and empower your in-house or outsourced teams.
Work from Home
Deliver meaningful CX via a secure WFH model
Disruptive tech brands the world over look to us when they need additional customer support resources and to solidify business continuity in CX operations. Our holistic Work-from-Home (WFH) / Work Anywhere solution combines the best of people, processes and tech to deliver a flexible and secure support model for an engaged WFH operation.
Content moderation best practices: Maintaining brand trust in a digital world
Learn the importance of content moderation, how to choose the right method and the various ways to measure your success.
- Research & Reports
Executive survey results: Chatbots are leveling up digital customer experience
TELUS International surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities in this one-minute white paper.
- Research & Reports
IDC MarketScape: Worldwide digital customer care services 2021-2022 vendor assessment
Learn about industry and market trends in digital customer care, and find out what IDC suggests buyer organizations consider when evaluating providers.
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