Cube puzzle pieces fitting together

Glossary

A

Automated quality management

B

Big data visualizationBusiness transformation

C

Call center analyticsCall deflectionCloud enablementContact Center as a ServiceContact center managementContact center quality managementContent moderationConversational UI

D

Data hygieneData miningData transformationData validationDeep learning

F

Fraud analyticsFraud detection

G

Generative AI

H

Human-in-the-loop

I

Image recognitionInbound call centerIntelligent process automation

N

Named entity recognition

O

Object detection

P

Player supportPredictive analyticsProcess automation

S

Speech analyticsSpeech recognition

T

Training data

W

Workforce management