Push the boundaries of AI
We leverage cognitive AI, conversational AI, and explainable AI to enhance (vs. replace) human intelligence to support core business operations. Our efforts combine the best of human and machine intelligence, including deep learning algorithms, to solve problems and achieve more via optimized tech.
Areas of Focus
Language translation solutions powered by neural machine translation and machine learning to accurately translate text messages into a desired language while learning to understand and adapt to industry-specific lingo and conversation nuances.
AI-based visual self-service that can enhance the capabilities of traditional IVR by providing a digital presentation of the IVR menu system. This delivers a faster, frictionless and satisfying support experience for customers as they access the exact information through the channel or device of their choice.
The use of biometrics that leverages high-level computer algorithms to draw mathematical representation using facial characteristics to identify people in photos and videos in real-time.
The importance of controlling for bias in AI
As AI plays an increasingly larger role in customer service, it has the potential to bake in underlying human biases. Discover key strategies for controlling machine bias in your AI-enabled tools.
The role of AI in content moderation
AI is great at detecting some types of unwanted user-generated content, but not others. That’s why your safest best is to take a high-tech, high-touch approach to content moderation. Learn more about striking the right balance between technology and human agents.