Industries

From BPO to ITO, we’ve got you covered

Partnering with TELUS International promises more than just and outsourcing arrangement. We serve top global brands across a range of industries.

Fast-growing tech

Fast-growing tech

For global customer management, we serve the contact center and IT outsourcing needs of many Fortune 500 high-tech leaders. 

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Fintech & financial services

Fintech & financial services

Our secure, efficient and value-add outsourcing solutions can help you acquire, nurture and solidify your customer relationships.

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Gaming

Gaming

Supporting some of the largest titles in the world, we know games and we know gamers. We can protect your brand while growing your players.

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Travel & hospitality

Travel & hospitality

Personalize the customer experience with knowledgeable, efficient customer care solutions while leveraging analytics and omnichannel capabilities.

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Healthcare

Healthcare

Enabling TELUS Health and other providers and payers, we are focused on turning customer information and interactions into better health outcomes.

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Achieving BPO value

Achieving BPO value

According to Everest Group, 50-60% of end-of-term Contact Center Outsourcing contracts are not renewed. The question is why? What impacts BPO relationship value – and how do smart buyers structure their partnerships?

Download the Everest Group study
Outsourcing best practices: channel-by-channel

Outsourcing best practices: channel-by-channel

Outsourcing customer support is not a “set it and forget it” exercise. Rather, it takes time, energy and resources to do it right. Learn best practices for voice, email, chat, social media, self-service, SMS, video chat and more.

Download the e-book

Contact an expert

Let's talk. Please reach out for more information about our BPO and ITO solutions for your industry, or to include us in an RFP. Contact us