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Communications & Media

Today’s communications and media companies serve large, complex customer bases with a vast array of services that require next-gen tech and ‘always on’ support. With such high expectations, CX remains a critical differentiator.

For digital CX innovation, we partner with leading telecom, cable and satellite operators, including wireline and wireless providers. And, as the global arm of TELUS, Canada’s fastest growing communications and IT company serving millions of customer connections, we know a thing or two about CX in this industry. We can enable AI-powered DX and CX solutions, innovate across digital stacks, modernize IT infrastructure, and support the testing and engineering of 5G networks for services such as IoT. We’ve already helped many of the world’s largest comms companies on their road to digital transformation.

An IT benchmarking study of 80 telecom companies worldwide found that top performers had removed redundant platforms, automated core processes and consolidated overlapping capabilities.

- McKinsey


World-class employee engagement scores

Kincentric

Multilingual CX support in over 50 languages

Countries

Adding value to the customer journey

From Speed to Market, AI-Powered Digital Journeys and Service and Customer Effort to Platform Transformation, Process and System Efficiency and Loyalty and Amplification, we draw on our experience as Canada’s fastest growing telco serving millions of customer connections to support the journey to digital transformation.
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Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation

Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.

Workbook

We can help

Learn more about our Communications & Media experience

Speak with a digital CX specialist today.

Contact us

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain