eCommerce

From customer support and digital innovation to sales growth and enhanced trust and safety, we’ll take care of your consumers.

Deliver personalized, secure omnichannel interactions with an experienced digital CX partner. TELUS International has supported leading global eCommerce platforms since 2007, deploying specialized teams who can quickly scale on vertical-specific tasks such as premium marketplace support, content moderation, dispute mediation and identity and fraud protection. Thousands of our global team members handle multilingual, multichannel support for top retail brands. This includes a proven track record managing seasonal ramping strategies.

By 2025, over half of all digital commerce experiences will leverage artificial intelligence to deliver
personalized, contextual experiences.

-IDC

World-class employee engagement scores

― Kincentric

CX support languages (500+ data annotation languages + dialects)

Countries of operation

Personalize the Retail / eCommerce buying journey

e-Commerce buying journey
Fast-Growing Tech 1. Stocks White
Fast-Growing Tech 2. TechSupport White
Fast-Growing Tech 3. Service White
Fast-Growing Tech 4. Moderation White
Fast-Growing Tech 5. Automation White
Fast-Growing Tech 6. Amplification White
two people working at a computer in the office

Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation

Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.

Thought Leadership

Shark fins rising out of a phone screen, meant to symbolize fraud in eCommerce

Countering common forms of fraud in eCommerce

CX Best PracticeseCommerce

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eCommerce

Learn more about our eCommerce experience

Connect with a digital CX specialist today.

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Proven formula for results

See how the Culture Value Chain can transform your customer experience organization

Contact us today