
eCommerce
From customer support and digital innovation to sales growth and enhanced trust and safety, we’ll take care of your consumers.
Deliver personalized, secure omnichannel interactions with an experienced digital CX partner. TELUS International has supported leading global eCommerce platforms since 2007, deploying specialized teams who can quickly scale on vertical-specific tasks such as premium marketplace support, content moderation, dispute mediation and identity and fraud protection. Thousands of our global team members handle multilingual, multichannel support for top retail brands. This includes a proven track record managing seasonal ramping strategies.
Successful unified retail commerce enables and enhances customer lifestyles with consistently pleasurable experiences. Retail CIOs should invest in technologies that unify customer-facing processes.
- Gartner
World-class employee engagement scores
― Kincentric
CX support languages (500+ data annotation languages + dialects)
Countries of operation
Personalize the Retail / eCommerce buying journey
e-Commerce buying journey
Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation
Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.

Thought Leadership
COVID one year later: How retail sectors have adapted to new realities
Customer Service ChannelseCommerce
How CX is driving the future of payments
CX Best PracticeseCommerce
How retailers are shifting strategy for the 2020 holiday season
CX Best PracticeseCommerce
Building business resiliency through augmented customer experiences
CX Best PracticeseCommerce
eCommerce
Proven formula for results
See how the Culture Value Chain can transform your customer experience organization
Contact us today