eCommerce
From customer support and digital innovation to sales growth and enhanced trust and safety, we’ll take care of your consumers.
Deliver personalized, secure omnichannel interactions with an experienced digital CX partner. TELUS International has supported leading global eCommerce platforms since 2007, deploying specialized teams who can quickly scale on vertical-specific tasks such as premium marketplace support, content moderation, dispute mediation and identity and fraud protection. Thousands of our global team members handle multilingual, multichannel support for top retail brands. This includes a proven track record managing seasonal ramping strategies.
By 2025, over half of all digital commerce experiences will leverage artificial intelligence to deliver
personalized, contextual experiences.
World-class employee engagement scores
― Kincentric
CX support languages (500+ data annotation languages + dialects)
Countries of operation
Personalize the Retail / eCommerce buying journey
e-Commerce buying journey
Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation
Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.
Thought Leadership
Three reasons why great CX is your best pull marketing tactic
Customer ExperienceeCommerce
How to connect with your customers during the stressful holiday season
Customer ExperienceeCommerce
Countering common forms of fraud in eCommerce
Trust & SafetyeCommerce
Headless commerce, mindful customer experiences
Digital ExperienceeCommerce
Is visual search the future of search engines?
Digital ExperienceeCommerce
eCommerce
Proven formula for results
See how the Culture Value Chain can transform your customer experience organization
Contact us today