
Fintech & Financial Services
Customers today have higher expectations and more financial options than ever before. We help both fintech and established financial brands put customers first.
Whether you’re a fast-growing fintech or an established bank, insurance provider, credit agency, payment processor, or you provide corporate financing, our services can help you acquire, nurture and solidify customer relationships. Our teams are focused on security and compliance, including the due diligence required to meet regulations impacting your business.
More than a third of all Financial Services respondents say that CX - specifically making the experience on their properties easy/fun/valuable - will be the primary way they seek to differentiate themselves in the next five years.
-2018 Digital Trends in Financial Services report (700 respondents)
Multilingual CX support in over 50 languages
Lower attrition rates vs. competitors
World-class employee engagement scores
― Kincentric
Adding value to the Fintech / Financial CX journey
We support both fintech and established financial brands put customers first by helping acquire, nurture and solidify customer relationships. From Speed to Market to Awareness and User Adoption to Low-Effort Customer Experiences and 360 Customer Analytics to Trust and Safety and Loyalty and Amplification, we optimize customer-first, best-in-cass experiences that grow customer bases.
Fintech and the customer experience: Best practices, trends and expert insights
Discover customer service best practices for loyalty, retention and growth in the fintech and financial services industry.

Thought Leadership

Would you trust a robot e-banker?
Next-Gen TechnologyFintech & Financial Services
CX trends fintech and financial services firms can 'bank' on
TrendsFintech & Financial Services
How RPA can benefit financial services firms
Next-Gen TechnologyFintech & Financial Services
How to structure chat services for financial brands
Customer Service ChannelsFintech & Financial Services
Creating a virtual assistant for effortless financial services
Next-Gen TechnologyFintech & Financial Services
We can help
Learn more about our Financial Services experience
Speak with a digital CX specialist today.
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